"I didn't have a good experience"

I didn't have a good experience, it took too long to send my purchase, I didn't like it and I've been waiting for my refund for 15 days and no one has responded.

"Utterly disgraceful company."

Utterly disgraceful company.
I ordered a reformer pilates bed from this company, which apparently before shipping was checked and noted as damaged.
They offered a refund, or wait 7 months for a new stock arrival. I choose the refund, 2 months later I am still awaiting my refund of nearly 2 thousand pound, despite lots of chasing and being told 'I'll speak to the finance team'!
The website looks so legitimate but this is not a company to be trusted.

"Keine Empfehlung"

Keine Empfehlung, die Ersatzteile für den Entsafter waren beschädigt. Mehrfache Kontaktaufnahme via Email an der Kundenservice ohne Rückmeldung. Keine Telefonnummer.

"ARNAQUE, garantie et service après vente inexistant"

J'ai retourné un blender sous vide encore sous garantie qui ne faisait plus le vide. J'ai payé le port pour le retour en Allemagne et depuis plus rien. les mails et appels téléphoniques restent sans réponse. Mon courrier en recommandé, envoyé à la même adresse que pour le retour du Blender est revenu avec comme motif : adresse inconnu!!! Une belle arnaque.

"All good, great customer service"

I normally don't write reviews, however, I was pretty shocked when after ordering a dehydrator from Vitality I discovered such a poor rating on Trust Pilot. Gladly everything turned out just right, good quality and quiet dehydrator for a discounted price. Only one thing wasn't right, some extra nonstick sheets were not there, but this is more on manufacturer's fault. After contacting support they offered to send them for free as a goodwill gesture.

"ARNAQUE"

ARNAQUE! Attention!
J’ai retourné mon extracteur que je venais de recevoir mais souci de fonctionnement.
Ils m’envoient l’étiquette puis plus de nouvelles malgré mes multiples relances par mail….personne au bout du fil….
Honteux, à vomir ce site
Mon courrier en recommandé m’a été retourné: adresse inconnue….🥲🥶🥶🥲
Qui a entamé une procédure de plainte svp?On se renseigne pour déposer plainte.
On pourrait le faire ensemble?
Laure Pinto

"Returned a faulty item and got ghosted!"

Received a faulty dehydrator that only circulated room temperature air even though it was supposed to be able to heat up to 70C. Emailed the customer service who said it may be a faulty heating element. As it was within 30 days of receiving the product, I asked for a return and refund, which was agreed by the seller that they would refund within 5 working days of receiving the return. Posted it off DPD tracked and then… nothing.

I chased them up after the 5 working days and after 48 hours of the email, they admitted they’ve received it and has asked their finance arm to refund which should take another 5 working days. And then nothing. I sent another chaser. No reply even after 5 working days since. At this point, they’ve had the returned item nearly a month and still no refund.

In the end, I had to escalate the issue to my credit card company with the string of emails exchanged including where the seller agreed to a refund, admitted they have received the item, the proof of return and signed-for delivery received on tracker.

"Albtraum"

Albtraum. Geld wird direkt abgebucht und dann bekommt man weder das Produkt noch Rueckmeldungen zu mehrfache Anschreiben an Kundenservice.

"ARNAQUE"

J'ai commandé un tapis de marche que je n'ai JAMAIS REÇU. Aucune nouvelle malgré mes multiples relances par mail. Une arnaque ce site !!!!

"Do not use this company"

Do not use this company. My daughter bought a treadmill from them and is type 1 diabetic, she started developing ketones with the rigorous exercise which freaked her out. She decided the treadmill wasn't for her and asked to return it. This was two months ago. Emails are ignored and can't get through on the phone. The flipping thing has been packed up, in the way in our home. Thankfully my daughter payed through Klarna so hasn't had to fight for a refund. We just have a massive treadmill that we can't get rid of.