"Great after sales service"

I contacted Keter, asking if it would be possible to get a replacement lid for my bench. I had broken the lid by only sitting on it ( I am not that heavy, although I could be lighter!!) After providing the requested photos of the damaged part, and a little wait for Keter to get the part in stock, I received a replacement lid this morning. Excellent service and after sales service like this will certainly mean I will buy Keter products again.

"Keter Bin Store"

Hi, just a quick comment on your customer service. I called Keter to tell you that I'd broken the lid on a new bin store and was asking for ways to repair it. I didn't get a reply to my request but a tracking number.? Today I've received a brand new lid. WOW that's what I call a great company to deal with. Well done
Ps I've bought another of your products based on this.

"After ordering 2 new doors"

After ordering 2 new doors, due to burglary damage, received new doors with no problem. Any issue we had after was dealt with in a professional manner and promptly resolved with the most courteous manner. Would recommend Keter everytime

"Significantly lacking stock"

Almost everything on Keter’s website is indefinitely out of stock, and there are clearly major supply issues to the few UK retailers (B&Q, Argos, etc) selling Keter products too. Very little point advertising products if they’re actually impossible to purchase.

"Purchased a keter garden shed through…"

Purchased a keter garden shed through Costco costing a round £1000. Shed arrived as notified but on receiving the shed, I found 3 broken parts. Got in touch with keter and they said they would look into it. They replied again a few days later saying the new parts would be sent out as soon as they were in stock. This was in March. So far so good. Fast forward to end of July. Sent a separate email to keter to ask where my replacement parts were. They didn’t reply to my new email, but replied to my previous ones( from March) to tell me the parts were back in stock. Coincidence?? Asked questions as to why I hadn’t been notified or kept up to date with what had been happening, but was just ‘fobbed off’ with no explanation. Very poor customer relations

"Shockingly bad"

Shockingly bad. Bought bin store 3 months ago - 2 parts missing. Contacted Keter who didn’t recognize part number so had to send photo from instruction. Told parts being sent. Nothing. Chased up. Told parts not in stock. Chased up. No response. 3 months on still waiting, Keter disgracefully unresponsive

"Avoid"

Avoid! They sent shed with damaged doors. Waiting 4 months for the replacment. They stoped replaying my e mails. Horrible company and customer service!

"Keter Eden Bench"

After being very disappointed there were no screws or information leaflet in the box of my garden seat Anita was very helpful and has ordered the screws and sent a copy of instructions, Thanks Anita.

"My recently purchased Keter shed…"

My recently purchased Keter shed developed a fault of which the customer service team could not resolve as a replacement part could not be sourced, so I was contacted by a member of the Customer Escalation team, Tracy Bell, who I would like to say dealt with my issue in a very professional manner.
She was able to resolve the problem, bringing it to a amicable conclusion to which I am very satisfied.
So I would to thank the Consumer Escalation team, and in particular Tracy Bell for all her help. July 2024.

"Unbelievable customer service 5*"

We purchased Keter Store It Out Midi Outdoor Garden Storage Shed 880L from Homebase and have been really pleased with it. Unfortunately we had an accident and sadly broke the door. My parents advised we contact Keter directly to see if we could purchase a replacement door panel after they had experienced excellent customer service with the shed they purchased. Much to my astonishment they have replaced the panel free of charge, despite it being no fault of their own. I wouldn't hesitate to recommend the product and customer service. Thanks so much Keter.