"well worth a visit."

felt really relaxed ,not pushed into a deal,enjoyed the experience.

"Bought a car here and the car was full…"

Bought a car here and the car was full of issues. As soon as I drove off after a 3 hour delay, I had to ring the dealership and let them know that there was a juddering in the car on the motorway which got worse when breaking at speed.

Then there’s ongoing issues with my speakers - the speakers were blown however I am still waiting on a call for them to solve this issue after 2 months of waiting.


Went to another garage who told me the wheels need balancing. They lied and said it had been done. However as they told me they don’t do this on site and my mileage had not moved even .3miles I am confident they are trying to pull the wool over my eyes or assume as a female I would not check these things. Poor service

"DISGRACEFUL COMPANY, AVOID AT ALL COSTS"

AVOID AT ALL COSTS: Car returned within 3 days of purchase with a blown head gasket and leak to coolant tank ! RAC called out due to driving an unsafe car home with my newborn baby in the car!! DISGRACEFUL company and customer service!! Where do we start?

Abysmal customer service from the below members of staff:
Charley Hicken- She advised the car ran fine when she drove it, provided false information on the car - advised car had 1 stamp in the book, however no service book even existed! Turns out the 3 year old car has a blown head gasket and this wasn’t found by their service/parts team yet a local mechanic found the issue insantly! Every garage I took it to advised it’s a “death trap and money pit” Turns out the car had been in for repair before due to engine overheating! ( Previous reviews from others show they have had bad dealings too)…
Manager Dan- Rude, Arrogant, gets his staff to tell you he is off to avoid phone calls, acts like he is above everyone when he manages a local car garage. Embarassment. Shows no compassion or sympathy and their good will gesture was picking up the vehicle even though that’s the very least you should do as the car was deemed unsafe to drive!!! Also advised he doesn’t care about negative reviews on the company as he says people only provide negative feedback! Stated he doesn’t have to service the car as it’s not a requirement. Top manager him!
Charlie Hartshorne - Yes provided help with the return of the car after a few days of stress, however showed no sympathy with providing my partner with any form of compensation for the absolute shambles of customer service and inconvenience caused by the complete incompetence of the staff. Actually advised that we are responsible for returning the car to them! Yes no problem, I’ll drive the unsafe car back to you with my newborn baby in the car which has an overheating engine and blown head gasket! I’m sure you’d allow your kids to drive in a vehicle like this! Didn’t even have the decency to cover the petrol for the journey.
Andy Finch - the main manager who again showed no effort to even contact me back despite emailing several times for a response. Typical sales manager and team. Ran by absolute clowns from the top and you can see why it trickles down to their customer service and sales team, complete incompetence.
Part ex my partners car with this lot however since we had to reject the car as it was unsafe to drive, this left my partner to find £1000 due to the negative equity on her previous agreement. This wouldn’t have been the case if the car she was sold was looked after and had the appropriate checks! Waste of time writing these reviews as you get the automated email from the clowns asking you to call or email in as opposed to addressing the issue. Avoid this business at all costs, rotten and incompetent from the top, to the core. Shameful shameful company.
Never known anything like it, goodbye and good riddens

"How amazing was sat in pain while…"

How amazing was sat in pain while getting my motanuility car was seen by seb what can I say I wish my husband had had the same amazing wonderful service how patient and caring young lady well done so happy if anyone d goin please you’ll be well looked after by seb

"Excellent service"

My thanks to Richard who was brilliant in my purchase of my Peugeot 2008. Nothing was too much trouble. Richard took time to show me all the controls and settings. Throughly recommend Pentagon at Burton on Trent . Thank you Richard.

"The worst company ever"

The worst company ever. Do not even consider buying from here
I have had the worst service, the manager insulted me, cars are faulty - I bought 2, I am owed a refund and the manager and salespersons - they know who they are - are refusing to engage. I am escalating to the ombudsman and potentially will be suing when I get legal advise.
Do not even consider anything from pentagon Lincoln Vauxhall you will regret it. One start is too good- they need minus infinity stars

"Appointment disappeared"

Had a test drive booked. Employee Jackie Lee had no knowledge of the appointment. Poor customer service sadly towards motability customers. She was however happy to try to push a higher spec car that required an additional deposit? No car in to test drive. Wasted journey and additional stress caused. We won’t be returning to lease our car from here!

"Awful sheffield pentagon service"

I took my Kia Proceed to Sheffield Kia on 31/05/2024 after a long awaited booking for my car. After a diagnostic test, it was confirmed by an employee that my speaker was blown at the time. A text message was sent to me on the same day as the booking to confirm two Parts were ordered under warranty for my speaker to be fixed. When I collected my car it was confirmed by Kyle on reception that when the parts arrive I will be contacted to bring my car back in for the parts to be fitted, Kyle also stated that the repair wont be a long process so I could drop my car off and wait at the same time for the parts to be fitted. I have not received any communication at all since and its become so annoying now. After great service when booking my car in to collecting it the service has gone down hill since. I have requested at least 12 times to be connected by phone or email by somebody at Sheffield Kia Pentagon via live chat. I have also left voice mails when ringing after closing times directly with the store so surely you understand my frustration. I feel forgotten about and its quite stressful still driving with this issue without zero communication.

"Car sold with illegal tyre "

Bought a used vehicle from Pentagon Lincoln one of the tyres was illegal with less than 1mm tread .Also the rubber trim around the door was torn we were told this had been replaced but had just had some back to black on it to make it look ok .The salesman told us that they never sold a car with less than 3mm tread .So he lied twice i have been in touch and raised a complaint but have had no joy as yet this company and some of its staff are not to be trusted i would not recommend them

"I recently purchased a vehicle from…"

I recently purchased a vehicle from your dealership in mid-May, a three-year-old car with 19,000 miles on the clock. I was informed that the previous owner was disabled, as the car was registered as such for tax purposes. Unfortunately, my experience with both the vehicle and your service team has been far from satisfactory.

Within a week of ownership, the engine warning light illuminated, which I was reassured was a simple reset issue. However, the light reappeared shortly after. Upon returning to your service department, the vacuum pump was replaced. Yet, a mere 10 miles later, the light returned. This time, it was revealed that the turbo had failed—a rather alarming discovery given your assurances about the car’s condition.

Following multiple trips to your service bay, I retrieved the car only to find that the air conditioning was not functioning correctly, and there was a noticeable rattle emanating from the engine compartment. I reported these issues immediately, while still under the three-month warranty. I was told that the air conditioning might simply need a refill, and that I would receive confirmation on whether this would be covered under warranty. I received a call shortly after, confirming that it would be taken care of and was asked to bring the car in two weeks later, the earliest convenient time for your team.

Imagine my surprise when, after waiting those two weeks and making another trip to your dealership, I was informed that the air conditioning issue was no longer covered under the warranty. This was despite our prior agreement, which was made well within the warranty period. The subsequent dismissive attitude of your staff has left me with a lasting impression—one of deep dissatisfaction.

In summary, my experience with Vauxhall has been nothing short of frustrating. The vehicle has proven to be problematic, your service team’s competence questionable, and the overall customer service lacking. Regrettably, I must conclude that this will be my last interaction with your dealership.