"DON'T EVER GO WITH SSE!"

DON'T EVER GO WITH SSE!
If you want to get cut off on EVERY call, spoken to from South Africa via a script and not treated like a human being or fairly then definitely join SSE. I was told (hopefully on a recorded call) that the readings and visual representation I was sent on the app wasn't the same as the readings they get!? I was also told that the agent didn't bother to offer me my complaint reference number and they don't put it into the notes so even though I have a complaint open they don't know what stage it's at, who's dealing with it or when I might expect to receive a call, and that's even if I get one because if my readings issue is resolved they are unlikely to call me anyway. You for real??? The whole customer service is a shambles and Gareth Wood who is supposed to be Customer Service Manager or Director couldn't direct himself to his own front door if this is the service he expects us to put up with. Look at the reviews Gareth it's hardly like you're doing even an average job really is it??

"OVO DOES EVERYTHING AS CHEAPLY AS IT CAN…"

OVO DOES EVERYTHING AS CHEAPLY AS IT CAN SO THATS WHY SO MANY CUSTOMERS HAVE A PROBLEM WITH THE SMARTMETERS .THEY ARE MADE TO A PRICE LIKE THE ROUTERS THAT ARE GIVEN TO NEW BROADBAND CUSTOMERS. BUT UNLIKE THE ROUTERS WE CANT JUST GO AND BUY A BETTER SMARTMETER ,AND WE CANT REPAIR THEM .IF YOUR SMARTMETER IS NOT WORKING CORRECTLY IT IS NOT YOUR FAULT.TO FOLKS WITH DIRECT DEBIT PROBLEMS GO TO YOUR BANK AND PUT THE PAYMENTS ON STANDING ORDER THEN OVO/SSE CANT INFLATE THEM WITHOUT YOU SAYING ITS OK. OVO/SSE WILL NOT LIKE YOU DOING IT BECAUSE THEY CANT KEEP ASKING FOR MORE MONEY.THEY ARE ATTEMPTING TO FORCE EVERY CUSTOMER TO BE THREE MONTHS IN CREDIT IF YOU GO TO STANDING ORDERS IT WILL MAKE IT IMPOSSIBLE TO MAKE YOU BE THIS MUCH IN CREDIT. THEY ARE MESSING UP YOUR ACCOUNT TO PAY OUT MORE IN SHAREHOLDER DIVIDENDS DONT MAKE IT EASY .STUFF THEM BEFORE THEY STUFF YOU.

"Very poor and unreliable service"

Very poor and unreliable service!

Instead of final bill I received and estimated bill showing a debit amount. Called SSE and turn out I was in credit. Refund agreed via direct debit but instead a cheque was delivered to a wrong address; luckily the recipient contacted me via Facebook and I managed to collect the mail. Embarrassing! What happened to SSE?
Well, I no longer with them so not my problem anymore.

"Poor service"

Poor service
Service call booked didn't turn up no call ,email
Been trying to rebook but can't get a reply or date from them

"Awful company"

Trying to deal with a complaint about this company on behalf of a family member. Now spent 4 days trying to get hold of them. Only contact is what's app and repeated requests for someone to phone me just ignored and it's so complicated it can't be sorted by what's app. Meanwhile no gas or electric ! Awful company. Can see I am going to have to contact the ombudsman.

"Zero training on customer service"

Zero training on customer service - please call urgently !!!

"Had a smart meter installed..."

Had a smart meter installed at their behest. The flat has a 2nd circuit for night storage heaters so has to have a different model of meter to power both circuits. After the install the 2nd circuit had no power and so no heating. This was in November-21. SSE said it wasn't their fault and we should engage an electrician to sort the flat's wiring. Clearly logically wrong. This in May-22 now and we have complained so many times. They seem to acknowledge the meter is incorrect now but still struggling to get them to fix it. Hope to get it done this year though so we don't have 2 winters with no heating.

"Corporate abuse of DD rules"

My story is similar to others - absolutely appalling service not worth any stars.
I was overcharged by DD for several months and accumulated nearly £500 in my account. I tried to get a refund and after a catalogue of lies I took this to the ombudsman. The ruling was in my favour. SSE had 28 days to pay up of which 6 days are left - still nothing from SSE - no calls, no messages , no courtesy, and no refund! It has been 5 months now. They have been abusing the DD rules and should suffer severe penalties as a result.

"Absolutely useless"

Absolutely useless. Raised my direct debit from £53 to £84. My last bill was £34. Asked them to drop the amount as my partner is disabled and has dementia and I’m his carer so don’t have much money coming in. Only offered 15% reduction in the DD.
Only option they gave me was to cancel the DD and pay quarterly, which would be a pain.
WhatsApp conversation was terrible too, spent 3 days trying to get somewhere.
My gas provider so energy isn’t taking on anymore customers. So they have me over a barrel.
The account is in my partners name so they will try and say it’s not them.

"SSE WORST EVER FOR CUSTOMER SERVICE AND DEALING WITH COMPLAINTS"

SSE just has to be THE VERY WORST ENERGY COMPANY for customer service and resolving issues. I am only giving one star because the system doesn't allow me to give zero stars!

On 5th May last week I posted a review listing my main complaints. About half an hour later (less time than I EVER have to wait on the phone) there was a reply from 'Kirsten' apologising for my issues and requesting my contact details in order that the issues can be resolved. I immediately gave the details to the address she requested.

It is now 10th May and I am still waiting for contact from anyone at SSE. They are so very quick to post 'apologies' when there is a negative review but not so quick to actually deal with the complaints/issues.

Apart from abysmal customer service my issue is regarding my smart meter in home display which has not worked since April 4th. Their website and phone app very often provides either estimated or no information for my usage. In fact since 6th May, according to the app and website I have not used ANY gas or electric. How are we supposed to budget with this absence of accurate information?