" Keter oder nicht Keter das ist die frage!"

Ho Acquistato una casetta Keter Darwin 6 x 6 presso Baumarkteu Germania, molti pezzi sono storti e ho avuto enormi problemi
nell'assemblaggio ho dovuto usare un fono da carrozziere perchè altrimenti non sarebbe stato possibile. Ho avuto
l´impressione che fosse una seconda scelta. La ditta Baumarkteu ci è venuta un po incontro ma comunque non sono rimasto soddisfatto. Peccato!!!

"What a lovely company"

What a lovely company! And Avital Waintrov was an absolute delight to deal with. I love my Keter shed ....and I love it even more now. Well done Keter! Great service!

"case 01232556"

UPDATE: They still claim to not have the parts. Don't buy these sheds because you will never be able to use them, and the company clearly has the parts in stock but cannot fulfil replacement requests for reasons unclear. They've taken soo long as well that its now impossible to return for a refund meaning I've paid for nothing.

case 01232556
Over 6 months on and they’ve still not bothered to send the replacement parts.
Excuse normally being that they claim never to have the ones require, despite the fact the shed itself has never gone out of stock throughout this process and they’ve continued to sell it to clearly do have the parts.
The few parts that were sent arrived completely trashed and had no packaging.
When I asked about the rest I was continually ignored.
Complaint continues to be unresolved.
This is not an isolated incident- so many other people have also been ripped off being sold sheds that they’ve never been able to use and a parts warranty that’s worthless because they don’t actually send you the parts and just ignore your emails.

"Our keter shed is just over one year…"

Our keter shed is just over one year old, their warranty doesn’t cover storm damage however after the recent one left our shed scattered all over the garden I find this unacceptable, to my mind it can’t have been erected properly by the company they use, our wheelie bins stayed erect but not the shed ! we are in our late 70’s and have this mess to sort out now

"Saddened and devastated"

Absolutely devastating to see a £1500 shed just absolutely fall apart. The corners were brittle and could see daylight, the roof bowed and popped off from the screws quite a few times. Now it's lay in ruins.

Edit: The shed was purchased September 2022. Today it fell apart 24/2/25. 10 Year guarantee

"Beware if you need replacement parts - resolved!"

** update** - I have revised my review as the escalation team stepped in and provided me with a resolution, this was much appreciated.

My new unit got damaged during a storm and I needed a small replacement plastic part that supported the door - despite several emails over a 9 month period the part remains "out of stock" and the unit is esentially useless.

"Excellent customer service"

Excellent customer service. Broken lid due to storm damage replaced immediately, Couldn't have been any better

"Fantastic customer service "

Contacted Keter by email regarding a faulty part for a garden storage box. My email was answered by Dana & within a couple of hours a replacement part was dispatched from their warehouse.
Amazing service and thank you Dana ! 😁

"Keter came up with the goods"

Keter came up with the goods, thanks to Jack in the escalation team. He kept in touch with me and did as he promised and my complaint was resolved.
Thanks Keter 🤩

"Shed"

Now changed

Debra has reached out and was great, replacements and a goodwill gesture being issued. Took a while but happy with the service in the end.

Emailed about replacement parts 18 weeks ago. Kept getting told it wasn't in stock but the shed is still literally being sold!

The guarantee is absolutely worthless! I now have a shed with no door for months. Abysmal service.