"A complete rip of and expect to have…"

A complete rip of and expect to have more money takin from your account than what was agreed on.

"Terrible service Sixt Dublin Airport"

We hired a VW car in April 2024,at Dublin Airport. As other peole have found, we didn't get the ,car a VW Golf as requested, but a VW SUV. Acceptable so far. The counter girl was helpful, although she could have emphasised some points better. After we had gone about 25 minutes through heavy Dublin traffic,( to far to go back) the car had a couple of faults, we discovered, including the steering? As I am an experienced driver, I figured it was the lane control kicking in. No way of switching it off properly. There was also an issue with the tyre pressures, but I kept an eye on them and it seemed OK.
When we returned the car, the girl on the desk was not the slightest bit interested.
They also took 100 euros to cover any tolls incured. We are still waiting for a refund on this.
I also realised that I had left a pair of bright blue prescription glasses in the car. Like reviews from other people it appears these just vanished. Which is a sad reflection on people Sixt employ.
I have also noticed on these reviews, Sixt make no attemt to defend or rectify the complaint.
We go to Ireland several times a year, but will certainly not use Sixt again.

"Worst customer service "

The rental of the car was a good experience, the staff in the office was nice and explained the process, nevertheless when we needed information from customer service (Jamie) the process has been awful, brief and not clear responses, with information we know they manage daily but they did not bother to share or explain properly to us and they made visible that we were bothering when we remained at all times polite. Ended up having to call other branch offices and our own bank account to obtain the information. Sadly would never repeat as we didn't understand this (on the other hand this issue was all about the deposit initially held back which we are still waiting after 1 month and hope to have it back soon).

"SIXT lie and try to charge you for damage you are not liable for"

I have use this car rental company three times and every single time has been a negative experience. they market themselves as being a premium company offering lots of luxury german cars but they are not what they seem. An example being if you rent a BMW 3 Series online, you NEVER actually get a 3 series, you get a 2 series with a few optional extras. Same with an X5, if you rent an X5 you NEVER get an X5, you get a 5 series. The excuse they use is that the website says 'or similar' but essentially they lie to you and dont give you what you paid for. Second problem is when it comes to insurance and honoring the contract they sign with you, I paid for full insurance with Excess of €0.The car locked with the key inside, so i had to ring the roadside assistance, who are an externally contracted company, rather than open the car they just towed it and then made me get a taxi back to the rental depot where i got a damaged car as the replacement, it had a large dent in the rear bumper. To add insult to injury they emailed me saying that I was liable to pay for the roadside assistance fee! of €186. Stay away from SIXT!!!!!

"Location sur Dublin aéroport."

Location sur Dublin aéroport.
Lors de la récupération de notre véhicule qui a été surclassé ! Le seul point positif.
Ils ont insisté pour que nous prenions une assurance supplémentaire que nous avons refusé.
De retour d Irlande on s aperçoit que Sixt Dublin nous à prélever 123,98€ pour une assurance.
Nous sommes toujours dans l attente d un remboursement!!!
Attention à bien lire les fameux contrat sur le tablette tactile sur le présentoir, car ils font défiler en toute vitesse au bas du document et vous demande de signer sans puissiez lire par vous même.

"Recently rented a Toyota hybrid for 4…"

Recently rented a Toyota hybrid for 4 days from Alex in South Dublin and found it a pleasurable experience. Administration was efficient and helpful, whilst the car was clean and pleasant to drive. I would definately use Sixt south Dublin again. The only downside being it's not easy to get to if you don't have a car to drop you off and collect you. Otherwise a first class experience. Thanks Alex!

"Charged for Damages I Didn’t Cause "

We were given an SUV in Cork. Only made it to breakfast 20 minutes away from the airport when we were notified the undercarriage protector was dragging along the ground. We hit nothing at all. I looked myself and it’s was literally held together with bungee cords! They have now sent me a claim and are charging me. And sent a picture of them using the bungee cords as proof! So they gave me a messed up SUV and are now trying to have me pay for their cheap fixes. Stay away from this awful company!

Oh and this is after I was coerced into paying for more expensive insurance than the Expedia one and was told “bring it back with more damage. You’re covered. I don’t care.”

They’re trying to get customers to pay to fix their cheap fix cars and it’s absolutely not ok! Stay away from Sixt!

"Appalling customer service"

Appalling customer service, vehicles supplied with extensive damage, long waiting time to pick up vehicle and impossible to contact customer service.
Do not use Sixt Dublin Airport.

"Invented charges"

They charged us processing fees €140 for 2 speeding fines claiming that the official fines would be forwarded to us by the authorities. No fines arrived

"Avoid "

Used Sixt quite regularly over the past few years and could tolerate the regular issues around never getting the car you requested (and the replacement being only remotely equivalent), the waits for pick up and drop off between terminal and car depot, and the variability in staff helpfulness. However, when I unfortunately left my AirPods behind in the rental car and only realised after I’d dropped the keys off, I was left completely unable to retrieve them. Despite initial promises to resolve the situation, I was then forced to chase updates and was ultimately told “nobody saw them” which I know is untrue, with no further assistance. Will not be using again and will make sure my friends and family avoid too.