"rented out a 2 bed flat really nice…"

rented out a 2 bed flat really nice clean and updated in style had everything local to me ease of renting also and helpful staff when needed.

"The worst company, avoid like the plague."

I moved into a rental property two weeks ago, on the 3rd day I came home to find my bathroom flooded with sewage. I called the management lady and she had no urgency about getting it sorted. It's still not been sorted so I live in fear of my bathroom flooding, I cannot shower because it doesn't drain. It's scheduled to be fixed today and I asked them to please make sure the shower drains properly before leaving as it's still flooding and the lady from Northwood scolded me for using the shower, called me inconsiderate and said I should be washing in the sink.

As well as this, they lied and said there was free parking at the property, which there is not, meaning i've spent £205 on a permit and spent £16 on my move in date using meter parking.

Lastly, I asked multiple times about broadband connectivity as I work from home and they told me the socket was in a cupboard in the living room. There is no socket there, and the socket I did find elsewhere in the property is not even connected so I've had no internet the whole time.

I know estate agents are known to be dishonest but this is a whole new level of bad.

"Scumbag agents with no scruples"

Scumbag agents with no scruples. On vacating I was charged £150 to clean the property despite employing a local cleaner to clean….heres the kicker, they knew I had moved 500 miles away and could hold my deposit to ransom with their ridiculous demands which I had no choice but to accept.

I hope these scumbags sleep well at night…I’m well rid of them!

"Great service"

Graf company response for my mistake

"Nearly impossible to view a property "

I am viewing properties looking to purchase a the moment and Northwood are the worst estate agents I have come across. They have 2 properties I an interested in and I can't get in to view the properties due to the times they offer being very restrictive. I have not come across this inflexibility with any other estate agents. They will only offer the times that suit them during the week in the day time and don't offer viewings at weekends.

"Northwood Aberdeen - Flat wasn't cleaned prior to us moving in, slow service and poor communication from landlord. "

Northwood Aberdeen - Flat wasn't cleaned prior to us moving in, not even hoovered. Mould on the bathroom, was picked up in initial inventory but not fixed. Landlord left rusty and broken furniture in the property and dismantled flat pack furniture blocking up storage space. When queried was told to dispose of it myself which we couldn't do. (required a skip rental at our cost)

Cleaned the flat professionally before moving out and was still charged £100 from my deposit to clean the mouldy bathroom which was there on handover.
Disputed it and was told the taps were dirty and water mark on the mirror meant they still needed to charge a £100 cleaning fee despite no photos of any damage.

Not told about any of this until over 33 days after moving out so our £1050 deposit was held while in resolution which we never got as we had 'no evidence'.

Would avoid in future.

"AVOID NORTHWOOD HEREFORD/SHROPSHIRE AT ALL COSTS!!!"

It's a shame I can't put 0 as this has been one of the worst experiences of dealing with such an estate agent in all my life!!! We applied for an application to proceed with a rental property and after the landlord agreeing to proceed and taking our holding deposit, we wanted to push our move in date by 3 days due to a family bereavement. Since then, the whole process and service experienced has been diabolical.... they put the property back on the market following this request rather than work with us to come to an amicable solution for everyone to proceed if they were unable to accomerdate the requested date. We raised our concerns and continued to express our intent to the Directors of the business however after raising this to obtain help and support to recitify the issues in the matter to proceed, we have been notified this evening that they now believe our application is unfaverable and have secured another tenant, even though we should still remain a prioiry given the holding deposit that remains in place. This is not only unfair treatment but very UNREASONABLE!!!! They also imposed unrealistic timescales of payment when they want to, inconsistencies in their approach which clearly is a lack of a stardardised approach to customer service and not to mention the lack of transparency of obtaining draft tenancy agreements to give tenants time to review their terms ahead of the tenancy commencing. This firm clearly prefers to operate in a non compliant way with the Consumer Rights Act and the Tenancy Fees Act, and does not care if you have put a holding deposit down, not to mention showing a lack of empathy and flexibility to anybody situation if you need to agree an alternative move in date. This now potentially leave us is a very difficult situation given we were meant to be moving in 7 days, the costs paid to secure removal companies and that we are now unable to stay where we are, leaves us homeless with 4 children in toe. I will be raising this to the regulatory bodies as this is not the standards I'm sure that they expect to treat tenants.

"As a tenant they have been great"

I have been with Northwood Reading for over a year now and they are great. They have dealt with any issues efficiently and quickly. They were very understanding when I lost my job for 6 months.
A big call out to Lisa as she has been great and understanding with my situation. Always willing to help.

"Definitely one of the worst agents I’ve…"

Definitely one of the worst agents I’ve worked with and been a renter for many years. Property managers don’t seem to want to help and pass the buck onto tenants to fix instead of getting it fixed properly or even looked at. Some of the staff are very condescending and rude, lack of customer service. Poor replies to emails and it’s always ‘ I’ll let you know’ and never gets back to you. The referencing company/or them also opened an account with an energy company and we were not notified or asked for consent of sharing of our information. Just really not easy to work with. You report any issues and they’re not dealt with unless in a crisis.

"This estate agents are very efficient…"

This estate agents are very efficient worked with us very closely i would highly recommend to any person who wish to sell there property

Alison and Tony Youmans