"Draft date change"

Called to change my draft date just for October and the woman made it very simple, fast, and way. She was very happy and positive.

"Excellent customer service!"

The customer service agent who assisted me was very friendly, personable, and helpful. He has the perfect attitude for a customer service department.

"Wonderful!"

My honest experience has been beyond great! It doesn't matter who I speak with on the phone, I get the same friendly, compassionate, respectful, sincere customer service. Today I spoke with Shawn, (I hope I spelled his name correctly) he was helpful and reassuring, he put my mind at ease, wonderful person!! Dealing with financial hardships and nasty creditors that don't care at all but getting their money is VERY STRESSFUL AND HEARTBREAKING, but your group really, really helps ease all that nastiness, your group are real down to earth caring people, I can't express that enough!! Wonderful!!
Debra Fourzan

"Christopher, the BEST at Rockwell!"

Christopher is by far the most AMAZING customer service representative that I have ever dealt with. He is extremely professional and sincere! He could teach a class on top notch customer service!! Thank you Christopher for helping me out with my issue!

"I had an excellent experience today"

I had an excellent experience today. I spoke with representative Oliver today about my account. He was very professional and super helpful. I did not feel rushed, he was patient with me and explained things to me in a way that I was able to understand. I am extremely grateful.

"Rockwell outlined requirements in the…"

Rockwell outlined requirements in the contract for successful debt settlement. The company responded to my calls and concerns. I thank Rockwell for the professional and courteous service.

"Good Experience"

The representative was able to answer all my questions and was friendly and professional.

"I had a payment returned NSF"

I had a payment returned NSF, that was for sure by fault for depositing too late, but ever since that payment in Aug, getting back on track has been a nightmare. They were supposed to just draw two payments the following pay date but it never pulled. I called to ask why and they said they forgot to activate my acct again or something due to the NSF and we then scheduled 3 payments to be pulled to make me current. Well when those payments were to be pulled, 5 payments tried to pull. The one for 2 and the new one for 3. Only the 2 was honored by my bank but again I was told I had NSF items and my acct was in jeopardy of getting dropped due to this. I called again, we came up at this point to pull 4 payments to make me current up until 10/1. This arrangement was made two weeks prior to this due date. I get another email saying that pymt was retuned NSF as well. I check with my bank, there is plenty of money there but there is no history of it ever being presented and returned. I call Rockwell to verify bank info, it is correct. she places me on hold to check RAM part of it. Turns out they did not reactivate my account again with RAM but it shows up as an NSF. Today, Oct 3 I rescheduled the last 4 pymts, making me current up until 10/1/19. Let's hope that's it.

"The overall rating is NOT a reflection of the last two agents I worked with!!"

The overall rating is based upon my experience in the last year. The b-ball was dropped on my account multiple times. Now, having cancelled after paying in over $3,500 I am told the most i can get refunded is $1,518.29.

Mind you, not a SINGLE cent went to any of the creditors and I did approve the payments for one specifically. I had to get a letter to file with the local court as I also was summoned to appear for being sued.

Received an apology and then delayed my payment for a month. All of a sudden getting calls and letters from creditors. I chose at that point to discontinue service because I can’t make the payments. I am filing bankruptcy. So now I am out $3,500 that maybe would have prevented some of this issue.

Desperate to pay my attorney I agree to take the $1,518.29. After a huge run around and multiple calls, I finally was told by Eddie C that my check would come in a few days. 4 days later i did finally get the initial payment. The other check never came. Multiple calls in and found that it was not even being processed. I had already signed an agreement and sent it back and it was on file. I had to record two or three acceptance recordings over the phone. All dealings with Eddie C have been catastrophic. Luckily that last two agents I spoke with, a few days ago and today, have at least saved the reputation of what I was beginning to think was a legal scam agency.

These two agents went out of the road to try and resolve the issue! Kudos to them. The issue is though... still having to wait on Eddie C to finalize everything. So here I am... waiting again. Glad this is not life support... I would have died and been resuscitated 3 times now.

Honestly not all the blame falls on Eddie C. I think he inherited it from another agent(s) that have done squat on my account in 11 months.

Just has not been a very pleasant experience. I did NOT want to file bankruptcy and here I am... trying to avoid it MINUS $3,500.

Please do give kind regards to the last two agents I spoke to though. They went above and beyond to try and resolve and were highly professional and polite!!

"Excellent service"

Excellent service. Thank you!!!