"Dead in the water "

Just a few pics and a description of my bikes issue.
The technician new exactly what it needed and sent me the proper parts to get it back up and running again.
Thanks a bunch Gotrax

"Super awesome customer service"

Super awesome customer service! Your the best😎⛵️🏴‍☠️

"Great product bad service when it comes to replacement parts…"

The product was great until the wires in the console were no longer working requiring a new console, it’s been almost three months with no console yet. I’ve emailed three times

"I wanted to purchase a gotrax GX3 top of the line scooter"

I finally received an e-mail today and got my questions answered. I would have preferred a phone call as I stated but at least they communicated for the most part.

"Customer service was excellent!"

Customer service was excellent. Very helpful and communicative. Would purchase from this company again!

"Very slow/no response"

I reached out about a warranty issue to get a new part on August 28 and haven’t had this resolved. It is now September 11. Very disappointing support they do not respond to emails. I’d delete this review if I got assistance.

"Very helpful and handled it with every…"

Very helpful and handled it with every expectation and so glad they stood by the warranty and going to grant me with a new console.

"Had a faulty head light and rear light…"

Had a faulty head light and rear light after 2 months of purchase and they shipped out replacement parts no questions asked. 5/5 will shop there again for my next bike.

"They resolved my issue and sent…"

They resolved my issue and sent replacement parts. I am still under warranty.

"Warranty request "

Re: Warranty
I had some correspondence problems initially, but the team came through in a big way! They gave me the answers, solutions and part I needed. The part is being shipped free. I'm extremely happy with the G3 and service.