"losses and troubles"

id like to tell my experience with Shipwire, i ve been using them for 5years and lately i have been having huge problems with them, i did had some of my items disappearing in their warehouses but in smaller amounts, id say 1 or 2 pieces, but these days i had at least 5-10 item missing from their warehouse, it seems like a robbery! i tried to contact them directly by email and phone, guess what? they want me to open a scecial project and pay another hundreds of dollars in order to simply check my inventory and may be few photos taken. im trying to find a better fullfill center, anyone's recommendation would be helpfull please. my business had at least 10s of my items disappeared in shipwire warehouse, and i could not get them solved, they are keep saying to pay tons of money and insuring my merchandise so if it disappears again, i might get some money from insurance company. simply why would my items disappear? why should i worry about my merchandise disappearing inside the warehouse? i hve tons of other things to do, i want fullfilment center simply keep my items, ship them when request is placed, thats it. but shipwire is nightmare. losses, delays, ignoring my emails, lies "ill get back to you in 2 hours" but it takes them at least 2 days with no clear responding.... please advise me small business owners! thanks

"Exceptional Customer Service"

We deal with a number of Fulfillment companies. Most of which I often cringe at when I know I need to contact them. Shipwire, on the other hand has always been easy to contact if I have any problems or questions, their staff are always friendly and helpful. I certainly don't cringe when I need to contact them. I always know that I will be treated with the best customer service I've experienced in a long time.

"Woeful experience"

This is the third time this has happened. Shipwire have my stock. I send it to a customer. The shipment gets lost. The customer calls the transport company who tell him to ring Ingham Micro, who promise on 2 occasions to get back to him and don't. He rings me irate after waiting for them to turn up for 2 days. I call Shipwire, they say they will get back to me Monday USA time, Tuesday my time. That is in 4 days - wow responsive and transparent service. Would you seriously want to deal with a company that doesn't allow you to contact the transport company about your own stock.

3 days on, not a word from the escalation manager. Not a word from anyone. Not even a ticket number. My customer is irate and cannot believe I have no way to influence Shipwire to update me on this lost item. It is pathetic.

"Shipwire's response time and willingness to go above and beyond is truly a blessing to our small company."

We went with Shipwire to meets the warehouse and delivery needs of our small company. Every time i have ever needed help with a problem or even simply some advice with a customer shipping issue, i have had great support from the staff there. It's comforting to know that they will go above and beyond for us.

"Reserving Judgment"

Reserving judgment based upon some recent activity in my account

"Shipwire has exceeded my expectations!"

When one of my orders was sent with missing items, the Shipwire team made sure to expedite those items to the customer, free of charge, and even credited the shipping cost of the original order. They were attentive to my request, apologetic for the inconvenience, and corrected the problem right away (over a holiday weekend). Thank you, Shipwire!

"Inquiry for invoice currency adjustment"

Poonam was quick to respond and was very helpful as usual.

"Great level and software for companies with worldwide direct sales."

Great level and software for companies with worldwide direct sales. I was scanning the market and talking to companies all over the world, Shipwire offered by far the best level of automatisation, software integration and multiple warehouses (US,UK and soon HK will be of use for me) Looking forward on a great future cooperation - Philipp from swissbarefootcompany.ch

"Shipwire Rep - Poonam Ram is awesome!"

Just want to say that Poonam Ram of the Shipwire customer service team is awesome. She was onto all communications with us promptly and handled the issues we were having with Shipwire with professionalism.

We have had many customer service reps of shipwire in the past. Not all have been exceptional, but my recent experience with Poonam Ram was awesome.

"Genuine and Super Helpful"

I recently had some questions around removing some of our items from our inventory at Shipwire's UK warehouse so I submitted a ticket. Within minutes I received a call from Karla who gave me some helpful info and what I liked most was that she was willing to look into a non-traditional request. I wanted to see if Shipwire could donate the items that were returned by customers that were not placed back into our inventory. I thought I would get an immediate "no we can't do this" but instead she is looking into it to see if we can make something happen. Above all I appreciated how genuine and caring she was, not just with my inquiry, but also with my business. It was the best experience I have had so far with Shipwire and I hope it's a sign of more great service to come.