"TRUSTING AND VERY RELIABLE !!!!"

Without the help of shipwire staff, I won't be able to resolve issues that were so possible to fixed. Luckily, Martina really involved in helping me and showing me her untiring support. She really "WOW, ME!" I asked her many things but she remain calm and supportive. Can't thank you enough Shipwire.

"Stay Away !!!"

I wanted to remove my inventory from Shipwire warehouse (about 300 units) and to my surprise they want to charge me 300 x full picks which is $2.85 + shipping = roughly $900 - my inventory is worth less than that. Come on $900 dollars for 1 hour job? I understand they need to earn money so $0.50 per item would be fair. I wouldn't recommend them to anyone. When I was opening my account I was advised that first pick is $2.85 and next ones within the same order are $0.85, well latter it turned out that it works only up to 20 units as over 20 they charge you full pick price $2.85 per unit. So if you do B to B and ship over 20 units per shipment you'll end up paying $2.85 per item which is ridiculous. I was emailing and calling shipwire numerous of times and everyone keep saying the same that they can't lower the price for inventory removal as they don't charge for receiving it, well other fulfilment centers don't charge for receiving inventory as well and somehow they are able to send it back to you on your request for $0.50 per item shipping included. SHIPWIRE is my worst business experience ever!!! KEEP AWAY!!!

"Overall Amazing!"

Ryan is amazing! From the very beginning of our company's set up with Shipwire, he has been nothing but knowledgable and helpful in every way. We moved from an older fulfillment center to Shipwire.com about 4 months ago. We are so impressed with the ease of the interface and the speed with which they provide tracking and get our orders our to customers. We have cut our shipping time in half as well as our customer service issues. Switching to Shipwire was one of the best decisions we made for the long-term benefit of our company. We are now more confident that we can fulfill a large amount of orders efficiently. Also, their automatic emails to our customers along the shipping path is priceless. Now-a-days customers don't like to wait long for their product and if they have to wait, they want to know exactly where their product is. Shipwire enables us to provide that info to our customers – this has improved their overall experience. Needless to say, we're extremly pleased and will be sticking with Shipwire for the forseeable future!

""Maven" = a person who knows a lot about a particular subject"

Samuel Urfer and Richard North are in my view, "Mavens" of Shipwire. I believe their exceptional customer service can be attributed to two things:
1. Training
2. Personality
After all, you can "teach" anything but not everyone "learns."
I have recently taken over the supply chain management for our company and was litterally thrown in the "deep end". Both Samuel and Richard have been instrumental in me overcoming the obstacles that this brings. Efficient, timely, caring, the follow up is always timely and courteous.
I continue to run into "learning curves" when it comes to all that Shipwire does and can do and they continue to support me as and when.
I'm known within my current and previous organisations/employers as THE "Customer Service" person. I am so passionate about it (and so attuned to poor service) that I wrote a course on it. Shipwire will be a case study when I get around to rewriting the course.
Thank you Shipwire, you got it right and continue to do so.

"Martina deserves a raise"

We ship to some unusual locations all over the world, and Martina and the team at Shipwire have to pick through the stories of our efforts to get Tentsiles everywhere. She has been a great source of advice and problem solving, and we couldn't do it without her. I want to say give her the week off on full pay, but we need her too much, so I'll just ask you to give her a raise.
Thank you and keep up the good work.
Syd

"Great support from Mrs. Poonam Ram"

Poonam once again was super proactive and efficient in resolving our problems. Thks to her skills, we probably managed to speed up inventory processing by at least 2-3 days.
Thank you again Poonam for all your great work.

"Shipwire, the worst 3pl solution I have encountered"

I use various 3pl fulfilment warehouses around the world and decided that I would give Shipwire a try as I was interested in their integrations and online platform. I have to say that the sales people at shipwire have been professional but when it comes to the normal everyday customer service, I rate them 1 out of 10. This is based on my experiences with other customer service level I receive from my other 3pl fulfilment partners.

Just a summary of critical problems of shipwire that they dont understand or are unwilling to fix.

1. The hours of operation for phone customer service is very limited. If you are outside the US, you will be trying to call them in the middle of the night just to speak to someone or send off a support request and get a reply 24 hours later with an answer that does not solve the problem. Then you have to resend emails, make phone calls, and the people in customer service have no power to resolve matters. They just follow their parrot like responses that does not help you solve the problem. Escalating you to various other shipwire "customer service managers" people who also waste your time and also dont solve the problem. I have one case now running for 3 weeks and customers waiting to get their goods.

2. If you use shipwire's shipment couriers, you dont get the tracking number for 1 or 2 days and there is no real way of knowing that the order has actually been shipped.

3. If you intent to do the occasional bulk shipment , either you are moving some stock out in bulk or have sold a bulk shipment to a customer, then think again. Shipwire's pricing on bulk shipments works out to about 10 times the industry standard cost for dispatching bulk shipments. In most cases by the time they add pallet fees, handling fees (2.85 per each item), and if you use your own transport, then an additional label fees for each item. The cost actually works out in most cases that you will either make no profit on bulk shipments or incur heavy losses.. Bulk shipment fees and how they calculate the fees and minimum costs and examples of this are not on their website and shipwire will not give this critical information to you beforehand. This is where shipwire make their cream profits and they are happy to hold your stock hostage and just charge whatever fee they like to your account and unless it is full paid , your goods would not be released. Bulk shipments are handled as "projects" and even after shipwire quote on the cost of a project, they can and normally do add further costs to your account after the project order has been despatched.

4. Shipwire have not yet discovered the metric system. I firmly believe that they think all of the world runs on pounds and inches. If your in the US, then its ok, but if your outside the US, then good luck trying to convert every single sku dimension, weight back into imperial system. It would be just a simple conversion to add on the website as your preference, either metric or imperial.

So , for those considering shipwire, I say enter at your own risk. Maybe if you want to try them, just try with very small amount of stock to understand their complicated system. Otherwise, there are many other more cost effective and ethical providers that you can choose from.

I will never be using shipwire again and would never recommend it to anyone!!!

Just for the record, I have finally asked shipwire to send back all my stock, let's just hope it's not going to take ONE MONTH to have it back... I have red and heard so many scary stories about exiting shipwire. They draaag out the time... I submitted my bulk order Yesterday 7th of April, and I really hope they can ship it out this week. I will keep you posted on how that goes. It has been the longest order that any 3PL warehouse has taken to process a simple bulk shipment of a couple of pallets of 17 SKUs .

Anyhow, I can now sleep better at night knowing that shipwire is soon completely out of my business and can no longer extort money from me for bulk shipments.

"Fantastic Experience"

Our experience with shipper has been outstanding. Our account representative has been very helpful, knowledgable and always available to help! I would recommend Shipwire to anyone.

"Zero Stars - Stay Away and Save Yourselves"

Yep, just paid $3,599.67 to have my unsold inventory sent back to me.

By the way, they were all small casepacked items that weight about 3 ounces and sell for about $4 each. Took about 3 weeks of back and forth with customer service to actually get this "special project" done since they seemingly have no ability themselves to do this simple and often-used task.

You too can pay that kind of money for the horror of using this company. If you ever want your items destroyed you will be the FULL PICK fee for EVERY ITEM, even if you want them to pick up your box from the shelf and throw it in the garbage can. Just like you were one of your own customers. You might as well give away all of your merchandise to your customers because you're paying the same fees.

$3600 for a half hour's worth of work.
Same amount for 5 minutes worth of work.

If after reading all of the 1 star reviews on this site and others you still want to do business with this company, be very careful how much inventory you send them. They'll get you coming and going no matter what happens, their business practices seem to be bent on a one-way track to going out of business.

They'll charge you thousands of dollars in "security deposits" because they know for every item you send them you're going to pay a minimum of the inbound fee and the pick fee.

I guarantee you anybody who has gone through this process will hate ShipWire for life and be sure to tell anybody who will listen - and everybody who won't listen.

Stay away - I cannot urge it enough. Here's some advice for ShipWire, if someone is leaving you, they're already p'd off. Get some common sense and charge them an hourly rate to dispose of their items. Problem solved. We understand labor costs, we do not understand nonsensical punitive charges.

"Excellent service, efficient and prompt."

William made my customer service experience excellent. He understood my problem quickly, took immediate measures to correct it, and continues to ensure the order goes smoothly. Thanks so much William!