"Thanks Shipwire and Poonam Ram. Now a loyal customer!"

Thankyou Shipwire especially Poonam Ram.

She is the account manager who has gone beyond the extra mile to ensure I stay with Shipwire. Promote this person to Account Executive; she has surpassed her previous 5 colleagues.

All problems have been sorted out and I am one very happy loyal customer!
Andy Cleaver

"Stay Away From Shipwire"

Want your goods held hostage until you pay? Shipwire is your company.

As another review said, turn the other way and run. Customer service is great when signing up, pray you have no problems.

A few things experienced:

1. Incompetent customer service. Promised dates ignored. Promised call back not given. Escalation up and up through the ranks to finally get some that gets something done.

2. Hidden fees. $.75 extra charge to ship USPS. They want you to purchase overpriced FedEx rates so they can get a kickback.

3. Incorrect shipping prices. I know what it costs to ship my various goods. Shipwire will be an average of $1 more than that, plus the $.75 extra charge using USPS.

4. Goods held hostage. Basically forced to pay whatever they determine to close out. Wild swings in account charges to exit goods. Random new charges showing up.

5. Often late shipments. I was not even on a very high volume plan, and several times a month shipping is not done within the normal window.

Use Amazon FBA, don't wast your time and money with this company.

"Poonam Ram is my shining light at Shipwire."

We have been with Shipwire for 3 years now. There have definitely been hiccups with over and under shipments of skus. It is frustrating not having the ability to touch and feel your own inventory, having to create costly special projects that you could have done cheap yourself. I have also had delays getting an incoming shipment into inventory in a timely manner as bragged about in their testimonials.

With all that said, whenever I have the pleasure of working with account manager Poonam Ram to work through these issues, she has safely navigated me through the logistical nightmare of logistics.

Thanks Poonam!

"Fantastic service"

Shipwire is an excellent service, and our representative Poonam Ram is an absolute godsend. She helped us sort out an issue quickly and efficiently, almost as if it never happened. She was responsive, helpful, and intuitive. As long as we have Poonam around, or someone like her, I absolutely recommend Shipwire to the fullest.

"5 Star Customer Service"

As a startup venturing into exporting you can always run into the unknown. When we selected Shipwire we didn't realize how much we had to learn about outside fulfillment.

We got into sticky situation that was based on misunderstandings on both of our sides. Not only did Samuel and his team take ownership but he stayed on top of things, provided valuable information and kept an open line of communication. We asked questions that were beyond his departments scope and he still helped us find the answers we were looking for. He and his team realized and appreciated that our business was dependent on their service to deliver on our promises to our clients.

Customer Service is instrumental to our product and Shipwire has not only met but have exceeded our expectations for their dedication to customer service and problem resolution. Kudos to you all and keep up the fantastic work!

"High hopes, poor execution. Stay away!"

It was with high hopes of professional pick & pack & fulfillment that I signed on with Shipwire in 2010. They appeared professional and receptive and responsive. I visited their LA warehouse (since moved) and felt confident they would be able to fulfill B2B orders. During the 3 years I worked with Shipwire, their customer service went from ok to poor, their fulfillment accuracy went from correct to terrible. They lost a considerable amount of product that "went missing". Every inventory count was a waste of my time and the results were worse than useless as the next count "found" product that had been lost previously. I have a running list of orders that were filled incorrectly, and those are only the ones that my customers identified as short or over-shipped. Dealing with customer service and then having them contact the warehouse was inefficient, and most times, frustrating. Emails and calls to upper management remain unanswered. Some of their staff tried to be helpful but many were simply incompetent. Extracting my company from Shipwire was a 6-month ordeal and I am finally sleeping well at night knowing that I will never need to deal with this company again. If I can warn just one other brand not to get involved with Shipwire, this review will be worth it. Am I bitter? Yes. They wasted hours of my time, lost hundreds of dollars of my product, and jeopardized my customer's loyalty with slipshod fulfillment practices. While Shipwire appears to offer great worldwide presence and the potential to store and ship from many locations, I urge extreme caution that my problems will be multiplied with each warehouse you deal with. It's not worth the nightmare. Find a local dedicated fulfillment company that cares about individual customers and where you can go and see your product if needed and where you can actually speak with people at the warehouse. Their website is great and user interface very good, but beyond that front, Shipwire is terrible.

"JUST HORRIBLE COSTUMER SERVICE AND WAY OVERPRICED."

The first moment you sign up for Shipwire, it is an awesome experience. A rep calls you within 2 mins to welcome you. Then you have webminars that you can attend to learn the basics... but that's just as good as it gets.

After that, you are pretty much on your own. Good luck contacting costumer service. They know nothing. All they can do is to notify your sales rep about any issues, but the problem is, your sales rep never returns the call! So you call back again, then they say that they will write a "ticket" for the technicians to look into your question, but the problem here (again), is that they never call you back either.

So up to this date, I'm still waiting for any one from Shipwire to call me.

By the way, I also email customer service to give me their manager or Senior Sales Rep contact info, but they gave me nothing. This is because they know how horrible of a job they are doing! They don't want their higher ups to know.

AVOID SHIPWIRE AT ALL COST IF YOU CAN!!

"I sent 350+ Kickstarter rewards through Shipwire and couldn't be happier"

I first considered a fulfillment service when I ran my first kickstarter, and ended up with over 350 orders to ship to customers around the world. After an extremely disappointing experience with FBA, I switched to shipwire, and am glad I did. They've consistently provided good service and quick responses to any issues, and integration with them - both via spreadsheet and via API code I wrote myself - has been painless. I'm now using shipwire for all my ongoing fulfillment, which as turned receiving a new order from an internal "oh god, another one to send" into a single click of a button.

"3S: Shipwire Still Sucks"

Shipwire used to suck.
Shipwire sucks now.
Shipwire will suck in the future.
Shipwire will always suck.

"Great service!"

Shipwire does a great job of helping us out whenever we have problems with shipments.