"Heaton Manor"

Very informative and pleasant presentation

"More than just maintenance"

More than just maintenance. Great to see the company investing their profits back in the community and supporting local causes. The sponsorship we received for two events this year allowed us to support young people's mental health and wellbeing with our event in April as well as donating the profit from a run in September to local schools. During the events, the company actively engaged with the community by sharing information about their work in the area as well as giving free wildflower Bee Bombs for more flowers to be planted locally. The Western Park playing field and all green spaces were prepared perfectly, as always. 5 stars from us!

Marcin Lis
Race Director
Northstowe Running Festival

"We had a Bush opposite our house"

We had a Bush opposite our house, which needed pruning since long time. All efforts were in vain, until I managed to catch hold of the customer service Greenbelt Group Ltd who was very prompt in addressing my concerns. Job done! Very happy.

"Stacey was excellent"

Stacey was excellent.
Great listening skills and is very customer focused in finding the best solution. The only reason I’m not giving 5 stars is because Greenbelt serves the development but leaves my car park area to grow like a jungle. There are lights and they won’t take responsibility for them even though I pay a monthly premium. I understand the last maintenance group was taken to court because of it and then Greenbelt got the contract afterward. It’s not safe at night the place is in darkness and I know other local residents feel the same.
However, Stacey was wonderful to talk to and helped me set up billing online which saves me £2.50 p/m I believe. Not sure why no one else helped me this way.
Thanks Stacey.

"Phone Service"

Perfect phone service, quick to answer and query delta with efficiently

"Thought the lady was pleasant,helpful…"

Thought the lady was pleasant,helpful and efficient

"Discussion with Jason at Greenbelt"

I contacted Greenbelt regarding a letter received from them. The phone was answered promptly and I spoke to Jason who dealt with my issue very professionally, resolving it immediately, and confirming the resolution by Email straight away.
This is what excellent customer service is!!

"Helpful customer care staff"

Very helpful people assisted in rectifying an issue I had with some work not being carried out.

"Had our first meeting with Nick Upton…"

Had our first meeting with Nick Upton the customer liason officer who explained what Greenbelt were responsible for and outlining what their management entails. He dealt with the questions which were obviously nothing to do with Greenbelt with patience.
If they fulfil what he covered it will be good

"Useful and helpful"

Nick Upton was very professional and helpful. He answered many challenging questions honestly and openly. He advised householders where to address matters that were not the responsibility of Greenbelt Group.