"Delighted with Greenbelt customer services"

Very helpful and took action very quickly plus kept me notified promptly of updates.

"Kippendavie Owners Residents Association"

Or estate in Dunblane is approximately twenty years old now, however in the early stages working with our Factor the Greenbelt Group we did experience some issues, we took the step to form our committee and I took on the Greenbelt issues.
After holding several meetings and discussing the best way to resolve our concerns was to partner with them. By doing so, our development has taken off we have 100% residents satisfied with all the maintenance work carried out. I meet twice yearly with Mr Duncan Park, who is our Regional Operations Manager I have been working closely with him on behalf of our assocation for aproximatly Ten Years. During our walk rounds notes are taken by Duncan and normally that day I receive a email with a detail action plan of the work agreed, Duncan is very Customer Focused always striving to meet and deliver the Customers Requirements at all times. Our development has matured over the years and is looking fantastic. Having this high level of maintenance with attention to detail, this then reflects on the house resale prices.
When holding our AGM I make contact with Duncan and he kindly sends me A3 copies of gap planting, Woodland Audit Works Maps and twelve months of visit narrative etc by having this information too hand on the AGM evening our residents can view everything and see what they are paying for and the service delivered. Again this demonstrates a very professional approach from the Greenbelt Group. In the early days working with Duncan there have been occassions where we have invited him to attend our AGM and give a talk to the residents however with the high level service that our estate receives this has not been required. On behalf of the K.O.R.A. I would like to take this opportunity to thank everyone concerned. All of the above is the reason for the Five Stars Given.

"Don’t believe their hype!"

When their representative met with us prior to them taking over the maintenance of our site, he told us how we might be entitled to a water rates discount, and implored us to give him/the company great feedback. Now that they’ve taken over, however, my first call to Customer Services turned out to be most unsatisfactory. I wanted to know how they were going to protect our thriving hedgehog population, (their paperwork is full of platitudes about biodiversity, nature, wildlife and protection,) when I had been told that RoundUp (which is harmful to wildlife) would be used to kill weeds and that strimmers would be used to trim long grass under established hawthorn hedges, potentially with no prior checks to establish the presence of wildlife being carried out. Essentially, I was told that ‘we don’t have our own contractors, it’s all about cost, I don’t have the information you need, and I don’t know what training the contractors give their staff.’ I asked how the contractors’ contracts reflected the values stated in their marketing, and how compliance was monitored. The assistant didn’t know and clearly couldn’t be bothered to find out - at one point suggesting I ring THEIR contractors. Poor.

"Collect fees but don’t carry out work"

Continue to raise the charges while not carrying out the work.
Have contacted their customer services who acknowledge they are responsible but ‘have no plans’ to carry out the work.

"Big bills but little or no work"

This years bill has increased by a whopping 67% to £700 a year or almost £60 per month.
For this we get a small patch of grass about 40ft by 40ft cut every 6 weeks or so.
Last time the GB contractors came the stayed for 27 minutes, this including cutting the scorched grass and then blowing the dead leaves and grass around.
By my calculation this works out around £375 per hour, far higher than any gardener would ever charge.

Our 'Woodland Inspection' cost increased 86% from £220 to £410 despite GB taking this work in house to provide value for money.
The inspection was apparently done using binoculars without ever leaving the car.

Why are hard working people expected to pay huge sums for substandard or little or no work.

I will be writing to my MP and the minister for housing.

"Sorted my problem out almost instantly."

Sorted my problem out almost instantly.

"Tree fell onto my garden fence and was…"

Tree fell onto my garden fence and was sorted within a week thanks to Marc Higgins..thanks a lot.
Regards
Peter

"very helpful and quickly sorted"

very helpful and quickly sorted

"Good information"

Good information, very informative.

"Recently I requested a hand held mower…"

Recently I requested a hand held mower instead of a sit on for the small area of grass outside my house. The operative was very well informed and helpful and told me the next visit would be a hand held and he duly came and made a very good job.