"This company purports to be the best …"

This company purports to be the best yet when you have a query no one answers you, no one is willing to come to a meeting and even though they are working for us they are unwilling to provide us with copies of quotes for work to be carried out. The one thing they are good at is identifying 'additional/specialist' works and adding them to the annual charge

"I'd rate ZERO if I could"

3 years with our new house and the costs have gone from £42 to £87 annually, I'd cut the grass myself on the tiny pieces of land, but for this company to be raking in nearly £8000 a year for the 90 properties is absolutely absurd, this is truly daylight robbery and and maybe even fraud surely.

Define routing maintenance at £200 x 12, £83 x 12 for a supervisor to look at 2 tiny pieces of land once a month. I haven't even seen a Greenbelt vehicle, if I see one, I'll be logging the time on site and requesting to see what these "Supervisors" actually report back.

The Government and local councils need to look into this, as from what I have been reading in various places is that are "maintained" have even more horrendous bills.

Steer Clear, if you can

"Whilst I'm not suggesting in any way that Greenbelt have acted illegally I would be interested to know how the below is legal."

I've dealt with some awful companies in my time but greenbelt are in another league. They are currently billing houses different amounts on our estate - seemingly on the basis of whether they have complained about being overcharged or not.

They tried to bill our entire estate more than they should be. They included a new annual contingency charge in the bill that was not part of the contract.

I complained and successfully overturned this. They refused to roll this out to the estate on the basis that they had only looked at my contract and not everyone's.

Other people have complained and have not had the overcharging removed.

I have emailed the Chief Executive to ask his view and they haven't bothered to respond yet.

UPDATE — to clarify the comments from greenbelt. I am not suggesting it is fraudulent to charge customers in line with an agreed contract. I am asking the question — how can is be legal to charge customers different amounts despite having the same contract? To be clear - this is a question to which there might be an answer; not an accusation of wrong doing.

"Lack of responsibility"

Lack of responsibility, focus and customer service. A shocking company that takes people's money and provides little service for. It seems Greenbelt are continuing to be handed new build estates and charging increasing costs yearly across the country.

"Very poor service"

Very poor service. They don't seem to do the maintenance they claim they will do. Prices are unreasonable for the service provided in my opinion.

"Terribly run company"

Terribly run company, unresponsive and very unhelpful. We were in dispute with them over the safety of the toddler playpark. The concrete was exposed around every item installed, on one in particular the metal fixing which could have caused nasty injury. All we were asking for was for it to be refilled with bark on a regular basis to ensure our children had a safe environment to play in. Not too much to ask surely? After months of badgering them, sending them photos, a 'representative' came out and still could see nothing wrong and just passed the blame on to the developer for installing it incorrectly. All we wanted was some bark! They have also never maintained the hedgerow adjacent to our house in around 5 years, it is now out of control. Also rubbish stuck in there from when we moved in 9 years ago. Numerous fences around the estate needing repaired with the debris just left lying around. Don't buy a new build if this outfit are the factors!

In response to your reply Greenbelt:
It wasn't taken seriously in this instance or acted upon swiftly. This took months and months of constantly hounding your company, from various residents, and still it was not dealt with in a timely fashion.

"A very poorly run land management …"

A very poorly run land management company that have no respect for their customers, this is demonstrated in their recent spate of replies to the reviews on here, many of which are obvious copy and paste responses and not actual responses to the issues raised in each of the reviews.
We have also seen a huge increase in our annual bills, not in line with what is stated on our deeds, we have asked on numerous occasions for a break down of what we are actually being billed for and have had no responses or have been fobbed off with another copy of the bill. We are also being penalised this year for Greenbelt's losses in previous years with an annual bill of £545 instead of £108.

"modern day robbery"

modern day robbery! You get saddled with this crowd not by choice then they carry out work ( when they feel like) not to a good standard and increase cost exponentially year over year!! When you try and speak to them you get rude or patronising responses!!

"Your prices WILL increase unfairly"

We were made to sign up to Greenbelt to manage the area around our property when we first bought the house from Taylor Whimpy. This wasn't too much of a concern at the time as the cost was around £80 so it was affordable and fine for the services that would be provided (trimming a hedge and cutting a small patch of grass). However the bill went up two years later and now, 5 years later, we are being charged over £500 for this service. There seems to be no way out of the contract we have with this company and we are helpless and made to simply accept this price increase. I would not have bought the property had I knew it would cost me over £50 per month to trim a hedge!


****edit***
Regarding your reply, I have indeed contacted you and found the customer services advisor on the telephone rather unhelpful as so could not offer any advice or in fact tell me what the charges were for.
I have also emailed your company and am STILL to receive a reply, even though it states on your policy ' The Managing Director will confirm his decision in writing within 10 working days of receipt, either giving a full reply or advising the homeowner that additional time will be required and stating a date by which he will respond'.
Shocking to see you are not actually sticking to your own policy!!!

"An absolutely horrendous company that …"

An absolutely horrendous company that does not carry out the work it is supposed to and overcharges for simple and small amount of ground maintenance. When we bought our properties we were told that the maintenance charge was £85 a year for a small amount of work needed....roll on 4 years and we recently got a bill for £545 per household(22 plots).

My advise is if Greenbelt group are mentioned in your proposed deeds then avoid like the plague.