"Fake Review Using My Name"

I have and still am very happy with Greenbelt services. I am aware of a fake review being left under my name.... THIS WAS NOT LEFT BY ME. I am a former employee of Greenbelt and have no issue with the company or how it is run. I have been targeted by people that have too much time on their hands, and who have tried to drag me into petty witch hunts. I have no desire to be part of childish nonsense.

"Greenbelt group charge more and more …"

Greenbelt group charge more and more each year well above inflation.
They are slow to do any work if done at all. Their site visits are a quick drive around in a car not worth the £££ their calming.
Work when done is sub standard they will charge for work that's not been done for plants that have never been planted.
If you ask for a break down of costs they fob you off then after months of pestering when you get it is full of work that's never been done.

Strongly advise people to stay clear of this company and for developers like Taylor whimpey to stop using them for future developments.

"Excellent service"

I have had nothing but good experiences with them. We moved here a few years ago and they have maintained the green very well. I have spoken to one of the managers I believe Tariq is his name, and he has been nothing but helpful in every way. The gardens are maintained and managed well.

"An unbelievably flawed business."

They operate in an unbelieverbly flawed business and legal model, which is unravelling. Even Alex Middleton CEO admitted they got it wrong with the Scottish MSPs and admitted they are actually a service provider (but to whom? they service their own land!).
Enticing 'customers' stating you have obligations to pay them whatever they bill you, without justification, transparency in a monopoly, against unfair contract conditions and without prior agreement of rates/ cost and scopes of work. They claim that the words in the deeds are enough to constitute a contract, which you accept by implication of paying them. We have no contract - offer, acceptance and consideration, etc is lacking. At best I had an agreement in principle upon purchase of my home. They claim they have no obligation to me, and they have failed to defined the construct of our contractual relationship, including remedies for breach and termination... but we'd have to have contract for that to be defined. The land is not for exclusive use of contributing homeowners, it's public space that contributors pay to repair vandalism, rubblish tipping, and even the not fit for purpose land (the recreation field is a marsh with zero drainage, their mowers get stuck and plough it up trying to cut it).
Beware also they send solicitor letters, continous red letter bills and 7 days notices warning of the consequences if you do not pay and respond promptly. The correspondence they send encourages you to call the collection department on a premium rate number.
OFCOM regulations require businesses to warn callers prior to calling that a number is indeed a premium rate. I got caught; £17 for a 30 min call, I don't recall the warning against this number. I guess that's another income stream for them, as you may concluded, invoked via unethical means?
So I dispute the debt, I dispute the existence of a contract and until they can explain the above fundamental questions posed to them about the contract between us (or lack of) I feel alarmed and distressed by the nature of their insistence to pay them and their warnings of courts action, debt recovery agents and redirecting my wages to them.

"They are charging you but don't doing …"

They are charging you but don't doing anything around your property.

"Greenbelt think we are green."

Absolutely do not trust this company . Claim to undertake maintenance, do not do any of it. Issue bills with no warning and no proof of the work being needed or completed , no consultation and apparently no tender process. In my nine years of living in my property I have never seen any of their staff or any evidence of any of the works they claim to have done. If you are thinking of buying a new build that has a contract with these idiots, then please, think twice.

"If your buying a new property"

If your buying a new property, ask if it has a maintenance contract in the deeds. Walk away if it does. I was told maintenance bill's would be approx £100 per annum, however once we were in our property and we were eventually invoiced once the estate was finished our invoice was £400 per annum. When we asked for a breakdown of the bill you don't get one just a general overview, 70% of the fees are for administrative fees and site supervisor inspections and 30% is for maintenance - typically cutting the grass.

If your new property has maintenance contract attached and maintained by Greenbelt, then you should run, run as fast as you possibly can and never return... They unfortunately are the worst company that I have ever had dealings with, it's that simple.

They can invoice you for anything and everything, and employ any 3rd party contractor to do the work.

Read these reviews. You have been warned.

"This is a company that shows very weak understanding of customer service"

This is a company that shows very weak understanding of customer service. They have increased charges far in excess of inflation with no satisfactory explanation. Customers appear to have no consumer rights in terms of holding the company to account. Government action is needed to prevent this and similar companies from demanding high service charges for poor quality work. They are also poor at answering detailed questions about their service in writing.

"Avoid anything to do with this company..."

I have found this company refuses to listen to customer concerns and attempts to penalise people financially when terms are in dispute, all the while not fulfilling their own obligations and refusing to accept proof against themselves and their contractors. Many people have written evidence of this. They also refuse to waive 'Late Payment Charges' even when proved wrong and have told me they don't put accounts on hold during a dispute.

GB had different title deeds that I hadn't signed and argued with me for 2 years, ignoring my proof, until more people came forward. They still didn't reduce the AMC to the correct amount, just expected people to continue to pay and still expected the incorrect charges, retroactively.

As a consumer, do not purchase a house on an estate that these people are linked to - you will regret it.

For builders and contractors - equally beware, they have a habit of not paying contractors and only paying their debts when court action is taken. Apparently GB object to the statement that they charge but don't do any work, Myself and others have evidence of this! Here's some:

GB kept charging my estate and insisting their contractor, Lowther Forestry, was still performing the work. I have written evidence from LF stating that GB owed them 20k and hadn't been to site for a great many months and had to go to court to get this money. All the while, GB was still charging and insisting that LF were working for them and had no other response when I questioned them.

They then refused to give me details of the contractors who seemed to be undertaking the work. I found out myself and contacted them directly and they turned out to be a one man band, who came to site, mowed the grass and then sat in his van for a while. The next contractors did the same, but this time, if the grass didn't need mowing, they went and sat in a layby for a few hours.

GB refused to respond to me regarding any of this, they simply stopped replying to me, yet continue to send me bills.

"Stay away from this company at all …"

Stay away from this company at all costs! They are very nasty to deal with!