"NEW HOUSE BUYERS BEWARE!!!!"

NEW HOUSE BUYERS BEWARE!!!!
1 star is too good for GREENBELT
When close to completing on our new home from Taylor Wimpey, the sales rep dropped in that there would be a small annual service charge for maintenance of the very small amenity area on the very small development. It would be £82 per year +vat. It would only go up in price inline with inflation. We naively thought this was reasonable and that it would keep the development looking good. There the HORROR story began. Little did we know that we like many thousands of others across the UK were being tied in via our deeds to such an unscrupulous management company called Greenbelt. Our bills have escalated significantly over the last 4 years, they seem to make up changes as they want, adding in snagging, site supervisor and management inspection changes etc. They contract to firms who spend minutes on site, sit in their vans eating their sarnies etc. To add insult to injury - they say we are due a 5 year review and they have realised they have miscalculated costs and want us to pay over £500 in addition to what we have already paid. We have had enough and are fighting back.

Update re Greenbelt response - I have contacted Greenbelt in October by phone and email and more recently by letter. The person I spoke to initially in billing was not really interested and stated she would pass on my complaint. Our development tried to fight this before a few years ago and they agreed to revert back to the original charges as per deeds, but threatened that they would recoup the money back when the 5 year period was up. And this is what they are now doing. The numerous negative and quite damming reviews of this company speak volumes regardless of their robotic and insincere responses.

"Please beware of greenbelt"

Anyone considering buying a property with greenbelt as the maintance company beware.
Poor or if any work actually carried out that is on their itemised bills.
Obseen charges for this so called work carried out.
Very aggressive and pushy customer service with late payment charges.
There is no cap on the amount they can charge and there's nothing you can do about anything.

In hindsight I wouldn't have bought my property if I'd been properly informed about this situation.

"My review was removed."

My review was removed, I guess Greedbelt are spitting their dummy out with all the bad reviews? No smoke without fire I'm afraid. This company remains the worst company I have ever dealt with. Hugely inflated prices with no interest in actually providing the services they're paid for.

I can't wait for their downfall, which will come sooner or later. Bye Greedbelt!

Edited to reply: Awww Greedbelt?! You've suddenly decided to care! How touching....

"Greenbelt - the untouchables!!!!"

Numourous households in our estate have complained about not only the ridiculous charges for simple tasks such as park inspection (of a tiny but poorly constructed play park) but also more importantly of a dog grid which children have to cross to enter the park. Over the years individuals have complained sending images of injuries sustained. Through frustration and massive efforts of individuals in the estate we are now at a point (after years of Greenbelt pleading ignorance) they have agreed to remove the dangerous dog grid and replace with a gate - having personally priced said item at approx £500 they want to charge each household £25 to cover the cost! Given that there are approx 140 houses that mounts to approx £4000???? I don’t know any other park that require this type of entrance which is clearly a health and safety issue! Awful company which seems to get a way with exploiting every estate it manages, and nobody seems to be able to get rid of them!

"Stupid prices and horrendous customer …"

Stupid prices and horrendous customer service. No explanation given for price increase. 1 star is too much.

AS CAN BE SEEN BELOW....
THEIR response is highly antagonistic and lacks any consideration t the unhappy customer.

"Shocking company"

Shocking company. Huge price rises year after year. Add debts to bills, debts that don't exist!! Someone really needs to step in here and i'm sure it won't be too long. 1 star too many believe me.

*IN REFERENCE TO YOUR REPLY POSTED BELOW*

I have contacted your 'Customer Care' department to discuss this year's ridiculous price hike and the alleged debt that our account allegedly carries.
I explained to your advisor that I have last year's invoice and my bank statement showing that the amount requested by Greenbelt matched the amount paid EXACTLY. We are not in debt to Greenbelt. Your advisor was getting into a bit of a tizz trying to explain this away and subsequently hung up!
4 emails have also been ignored.

"I have raised a number of questions …"

I have raised a number of questions about my bills with this company and have had no response at all. The company do not seem to want to communicate with me and are only interested in raising bills (massively) with no explanation to why. I do not see how this is legal in this day and age to be honest, if this were a gas, electricity or phone company I would have changed provider by now.

Due to this I am giving this Greenbelt Group a 1 star rating. If you are thinking of using this company I would seriously advise doing some further investigations prior to making any decisions and end up in the same situation as myself (and it seems many others!).
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Update: 4 weeks and still no response to my billing questions. I think the billing department are all on holiday or have no idea how to respond? Or even both? Who knows...
Update2: I am now seeing unauthorised direct debit's from this company, even though I asked for them to be removed over a month ago! It seems I am not the only person to have had this too.

"About as much good as a chocolate fireguard"

About as much good as a chocolate fireguard. Almost non existent customer service where when you question items on a bill, you are presented with some eye raising explanations. Make sure if you are going to buy a new home that these are not managing the communal space, unless you love rising bills year after year. Seriously go buy elsewhere you will be thankful you did.

"A truly awful, greedy, cow-boy company!!"

Greenbelt hike up prices every year with no justification, add ominous charges with no explanation and pile on late fees despite the account being in dispute. Apart from the occasional threatening letter, they refuse to explain anything or reply to any correspondence... Avoid these people if you can!!

Further to greenbelt’s reply below- I have emailed their customer care address several times. I’m still waiting for a reply. And as for the telephone number, the people I have spoken to have been rude and even accused me of misspelling my own name 🤣

"If I could give 0/5 I would"

If I could give 0/5 I would.
No accountability. No transparency of billing. Spurious bills, claiming for "debts", which are really their losses because they could not charge us the amount they said it costs to maintain their own land on our estate, as the fees were restricted by our deeds.