"Very expensive"

Very expensive, customer support never contacted me back about a number of queries about my bill. I'm unable to think of anything positive so far of this company. Rather sad really as they could easily turn around things by listening to their customers, communicating with them and making some changes. I doubt this will happen however as we've been asking for years.

"unresponsive to needs and when you ask …"

unresponsive to needs and when you ask them simple thing like why is there exposed concrete in the children's play park they say its not that bad

Green belts response below shows how they are out of touch with thier forced customers, like I haven’t tried to get them to fix it I have even had site meetings with your staff who were so matter of fact with my children’s safety.

I have tried to contact them on the email address provided but they have blocked my email address so I cannot contact them via email. How is that customer service??

"R.I.P. Greenbelt and give us all a chance to pick someone decent."

Rip off and an absolute waste of time. They should be prosecuted under the "trades description act". They are not fit to be left in charge of any landscaped area's and do only one thing well - leave behind a big mess and very dissatisfied customers. Please give us the right to choose our own contractors. As we pay the bills we should be covered under the "consumer rights laws" if not - why not?

"A severe lack of any good Customer Service by this company"

This company has an extreme lack of Customer Service, and fails to resolve any issues brought forward to them in an acceptable manner..A lack of any maintenance to trees and shrubs planted by them is clearly evident.

"Honesty hurts"

If this company is on your TP1 document, before you buy your house.... walk away. Hundreds, if not thousands of very unhappy "customers" aren't wrong.

I would also add that the number of reviews being reported by Greenbelt only go to highlight the fact that this company has a lot to hide - mainly the way they operate and threaten bailiffs and court action for disputed bills. Several potential homebuyers have walked away from the purchase based on this companies operation - if you're willing to give up the house of your dreams - what more needs to be said

"Utter shambles"

Utter shambles. DO NOT buy a house that is supposed to be FREEHOLD that has burdens on the deeds for maintenance companies. I was told the Greenbelt annual maintenance would be around £40 a year. They have increased year on year and added spurious reasons such as some newly discovered shrub that needs thousands to be "managed". WALK AWAY from any house sale with this type of burden. I seriously doubt the validity of anybody praising this company on here, they must be either a stooge or they have a vested interest in the company. They ignore any communication attempts when you want full justification of costs. They are quick to do the old send the bailiffs round routine for late payments. Only when the bill is due do you see any kind of activity in the area from sub contractors a few weeks before. It's about time the government put a stop to all these type of management companies. Freehold no longer means the same anymore. It should be sold as "Fleecehold". Oh and when you try and sell your house you have to pay them for the honour of agreeing to the deeds! I was looking forward to being mortgage free with just the usual bills to pay each year but I expect by the time this happens the Greenbelt bill will be in the thousands!!! AVOID!!

"There are no words to describe how …"

There are no words to describe how appalling this company is.
The open land that this company is meant to maintain has DECREASED the value of my home, please do not be fooled by anything you may read or hear that is postive about this company.
If you have a Burden in your deeds which allows this company to maintain the open land near your home, you must pay them in perpetuity, even though its their own land.
Check with your solicitor as regards to your deeds before purchasing a home,you need to be aware of possibly being tied to this company for the rest of your life.

"Why do i have to give them 1 star?"

Terrible company charge for site visits but dont cut anything apart from the main road grass sites which people see and leave other areas. They told my estate 'You can complain about us but not get rid of us!' at the first residents meeting. Charge us for their contractors doing damage to the estate!

"What a disgrace of a company"

What a disgrace of a company. They use contractors who do a poor job of looking after the land in question, the price they charge is scandalous for what they do, most if it is for so called management fees, site inspections, admin etc. There so called customer service is pretty much none existent, you (as a paying customer) ask them questions regards valid points and they simply do not respond. There bills are not at all transparent, in fact far from it, I cannot think of a good word to say about them. An appalling company to deal with, try to avoid them at all costs if you have any choice, unfortunately many people have no choice as its beyond your control.

"Truly appalling service from a company …"

Truly appalling service from a company that you are bound by house deeds to pay. They do nothing more than cut 3 very small patches of grass and hack back the bushes in these areas once a year, for which they get over £20k. We were charged an additional £2k for 70m railings to be given one, poorly painted, coat of Hammerite paint and over £3k to paint the metal parts of the play ground kit (leaving paint splashes all over the matting). The company that "painted" the playground kit supposedly quoted £4.5k to paint the railings! That's enough to actually buy replacement railings - daylight robbery. The other areas with trees and bushes that Greenbelt are supposed to maintain are completely overgrown and out of control, causing real problems for some house owners. All the other estates in my area have the same problems with Greenbelt. This company are truly awful value for money. Giving them 1 star is actually too much. I'd have more faith in one of the doorstep traders you're warned not to employ!