"Parcel IN TRANSIT - HUB SCAN for 72 days now"

Hi! My parcel has been in transit for over 70 days. The last available update was on March 11. Is it possible to get some information? What's going on? Will the parcel ever reach its destination? If not, who should I contact for a refund?

FIC Tracking Number: ITD6720GB79983590201
Tracking Number: EH101561384JE
Destination: ITALY
Service: FIC – Tracked Worldwide

Shipment History

Date/Time Activity Event Code Location
11th Mar 2021 09:29:39 IN TRANSIT - HUB SCAN 202
9th Mar 2021 19:07:51 FEDEX CROSS BORDER PROCESS CENTRE 198 BASILDON, SS15 6TR, GB
27th Feb 2021 09:30:52 DEPARTED ITD Global: West Ham United FC 218

"How can this be?"

First the package was stuck in UK because of Brexit. Then it was in the Netherlands, then lost, then in the Netherlands again but nobody knows where, and last I heard, you had not even recieved the package according to you. Even though the tracking worked at first.

I have been waiting for my package, which by the way contains irreplaceable items, for four and a halv months. How can your system be this unorganised?

I read here that I'm not the only one having this exact issue with the same responses from you, with stuck in the UK due to Brexit, then Netherlands, then lost.
It's an affront to all your clients.

This is not the way to keep clients and getting new ones.

"Buongiorno la mia spedizione risulta un…"

Buongiorno la mia spedizione risulta un attesa di una comunicazione a Gls per essere recapitata.
dettagli della spedizione: M4 611112093
Numero DdT: Z11BFWCS89
Numero di colli: 1
Peso reale: 0,30 kg
Peso volume: 2,6
Vorrei cortesemente sapere quando mi sbloccate la spedizione.
Grazie
Buona giornata
Manuel

"Encomenda"

Bom dia, fiz uma encomenda no dia 8 de abril na eGlobal Central pt que só me deram o tracking number dia 28 de abril. Hoje já estamos a dia 6 de Maio e a encomenda ainda sim encontra em "Departed Geras ltd" gostaria de saber o que se passa.
GER0140NL48458184901

"Il mio ordine EH101561305JE non è mai…"

Il mio ordine EH101561305JE non è mai arrivata ho contattato il venditore che mi ha detto che il pacco è stato perso per 3 volte e dopo mesi di attesa non è mai pervenuto è penso mai lo farà. Delusione totale

"*UPDATE*"

I realize the confusion is from FedEx on May 2nd according to my local tracking number it says my address was corrected.. But Stephanie here at FedEx told me a different story & that my parcel is being returned to sender or could be lost maybe even stolen but my retailer told me something absolutely different as well that my parcel is being delayed by my courier and was coming to me soon so at this point I'm not understanding why I'm being provided with false information??? Can someone please investigate this for me???? TRACKING NUMBER: BOO0593GB00153105301

"ITD6720GB10684409001"

ITD6720GB10684409001.Este envío lleva en venlo desde el 3 de mayo y lo compre el 26 de abril.A día de hoy 6 de mayo no he recibido absolutamente nada.

"Worst customer service ever"

This company has the worst customer service I have ever seen. I used Parcel Monkey to organize a shipping of a box of personal effects from Boston to Portugal. According to Parcel Monkey, P2P handled the shipping, the package got stuck in the UK due to Brexit, then went to the Netherlands and then was lost. When I contacted P2P by email, I was told they never received the package in their UK warehouse and refused to tell me which shipping company was supposed to deliver it to them. But then I was able to talk to one of their customer service representatives on the phone, who told me a completely different story. They told me the package reached their warehouse but then received an indication to be returned to sender and never went to the Netherlands. The representative didn’t know if the package was still there or had already left the warehouse and said he would raise an investigation, but would only communicate with Parcel Monkey. So what did Parcel Monkey tell me P2P uncovered? Exactly, the package never reached their warehouse. Then why was I told otherwise?? Their system is completely messed up and you will get different answers depending on who you talk to. What a horrible experience. I feel insulted and would never use them if I had a choice.

"Boa tarde eu fiz uma encomenda na lookfantastic"

Boa tarde, eu fiz uma encomenda na lookfantastic dia 26/04 e disseram que a data de entrega seria de dia 12/05 a 14/05 Oque significa que está tudo dentro do prazo, no seguimento do processamento a lookfantastic tem me enviado sempre emails a atualizar-me do estado da minha encomenda, e até avisaram que já chegou ao país de destino(Portugal) e que já foi liberada pela alfândega hoje, a minha única dúvida é que quando vou rastrear no link da FedEx aparece que a minha encomenda está em VENLO,5928,NL “site scan”,gostaria de saber se está tudo bem com a encomenda e se realmente está em Portugal como a lookfantastic assim me informa.
Número de encomenda- 288317652
Número de rastreio na FedEx- HUT1860GB25082319701

"Courrier arrivé grossièrement ouvert"

Courrier arrivé grossièrement ouvert : il manque la moitié de ma commande !!!