"Which company are you?"

This is a copy of the review we have posted for web.com. The reason for posting should become apparent.
Having searched for a reliable web development, SEO and PPC company Scoot contacted us. However, as development began we became aware that we were dealing with web.com.
Putting aside the unauthorised withdrawal of a significant amount of money from our company accounts, thankfully we spotted this in time and claimed the money back under the DD Scheme.
Web.com via Scoot promised a website which was, SEO and PPC compliant. Everything was fine until their PPC area manager requested additional pages for a PPC campaign.
They copied and pasted the pages from our old website, formatting and fonts were totally different. As an aesthetic, company presentation is paramount!
Simple instructions were ignored or just not read.
We got a call from our PPC Manager informing us that he had resigned the company due to a catalogue errors, not just with our company. but also others.
We are currently pursuing a full refund of payments made via our bank.
A customer services manager did contact us to discuss a refund. However when we explained we wished to have a FULL refund as the website they were promoting was not our URL or had been signed off by us the Manager said she would have to phone back. A week later and still no callback, honestly we were not expecting them too.

"This company shouldn't exist"

Scoot is a disappointment of a company. They never provided the services they said they would provide. Their customer service is horrible. They cut the phone on me several times and refuse to pick up. Please don't waste your money and most importantly time with this disgrace of a company.

"Rude harassing sales staff"

I received a call this morning and the girl that called me had was clearly trying to get my details. I refused as didn't want them advertised and her attitude changed completely! She was rude, confrontational. I ended up supplying one word answers and told her I wasn't interested. Sort your sales process out!!! Not the way to get new businesses on board in this day and age

"Delivery / Refund"

I requested and paid for 1 item at the beginning of DEC 2016 which never arrived. I requested an delivery of refund and was offered ScootDollars. No good to me, was promised cash refund to nominated account. Bank details were provided and still no refund. They have however once again offered me ScootDollars. I on't trust that anything that I purchase from this mob will arrive so ScootDollars are useless to me. 27 email exchanges and this matter is still un-resolved. 02/12/2015 to 07/04/2016.

DO NOT DEAL WITH THIS COMPANY if you want service.

"Obnoxious staff, don't listen, don't answer questions, terrible service"

I finally cancelled my direct debit a few days ago, got a call from a charmless 'lady' who essentially put the blame on me for the fact I got zero traffic from them having forked out £40 a month for the last 7 months. Oh, we don't send traffic reports, oh we don't do traffic forecasts. Guess what, it's because you don't generate any traffic and nobody uses your site.

May be of use of use to a bricks and mortar business but Scoot is obsolete in the current digital age.

I asked them repeatedly to send me traffic forecasts for the category my business was featured in ... nothing.

Really poor all round.

"Paid listing was just a waste of money!"

Paid for a featured listing and not even one click came from it as I see in Google Analytics. When the girl was doing sale, she was annoying as hell and shouting like a goat.

If you are in business and you believe you are smart enough to make money, you shouldn't believe these guys.

"AVOID!!! WORST SERVICE EVER & LEGAL ACTION BEING TAKEN"

Like most posting reviews on here.... I wish I'd read the reviews before parting with my money.
They are nothing more than thieves and con-men. They promised unlimited revisions until I was happy with the website. After the first and second submissions by their so called 'design team' I realised that they were never capable of delivering a website which I could be happy with.

Basic... Doesn't even come close to describing the amateur nature of the website that they proposed. It was an embarrassment. I have actually designed better websites using wordpress myself (and I have no prior knowledge of web design).
The websites are so basic that the 'design team' are going off of wordpress templates and unable to code so do not even bother asking them for anything that strays outside of the template. Seriously!!!?? A four year old could do a better job.

If you are foolish enough like I have been to use these jokers then lets talk about the customer service that you can expect to receive.
When I complained I have been met with a stance of "we did not miss-sell this product"... "we told you, our websites are basic" (if they are basic then why offer unlimited revisions till I'm satisfied?).... "I have reviewed the phone call with our sales person and I believe that the product was not miss-sold and NO REFUND WILL BE GRANTED!.

Please message me if you have had a similar experience... as I'm sure many of you have. You can email me Ethan(at) EnergyBody Transformation.com as I collecting as much evidence as possible to present to the ombudsman and create a legal action to stop this joke of a company taking money from anyone else.

"Scammed so beware. For everyones information the DIrect Debit came from Enable Media Ltd"

This is my experience. Unfortunately, only noticing afer a few months of a direct debit going out to Enable Media LTD, we decided to investigate, only to find out that it was Scoot, and after asking around, apparently they cold called and spoke to the first member of staff who answered. They asked the staff to confirm and update our company listing as its out of date, of course the staff gave them our information. In another seperate call, they phoned and asked another member of staff for our bank details (under the false pretence of needing our bank details to make a payment). Never once was there any agreement to advertise (for money) or anything signed, and of course for a contract to be valid, it needs to be made with an authorised signatury of our bank or a director of the company, otherwise it's called stealing in my book. No doubt they hope businesses don't notice the direct debit going out in the myriad of direct debits companies have nowadays. Sorry Scoot but I caught you out and there is a thing called the direct debit guarantee and another thing called review websites. I don't usually post reviews but I am so annoyed and wish to warn others of what happened to me, so I opened the trust pilot account just to warn others. Thanks. Don

"Terrible"

I have never made an account or posted a review about a company before, but the dreadful service and product I have received has made me go out of my way to warn others to stay clear of this company.

Firstly, one of the two websites I was paying for was mis-sold as I was told they could provide a functionality that can not be provided (after paying the upfront payment). Scoot claimed I would be receiving a refund for this however nothing has been issued as of yet after the first consultation and confirmation that a member of the team would be calling me back about the refund and to update me on the website status I did not hear anything for 2 days. I then called back numerous times and was finally answered, the woman explained I would be called back at a later time (the call was not made) and then again when I called back (again the call was not made). I called back once more and a manager took over the case, explaining I would receive an email to confirm my refund on Friday as well as a phone call to update me on the website status (No email or phone call was received).

On the Saturday I did receive an email saying my website is now finished... and what a load of s*** the website turned out to be. Terribly made, the content looked like it was written by a 4 year old. The person did not listen to me when I was telling them about my company as they have therefore written incorrect information.

Scoot - If you are reading this, don't ask me 'if you're complaint is still not resolve to get in touch'. Believe me, I will be getting in touch the moment your phone lines open on Monday and if I don't have full confirmation of a full refund I will be taking the matter up with the ASA.

"Unacceptable"

Taken my money I am just starting up a business and you have robbed me this is criminal I want my money back!!! This will be sent to trading standards!!! I should have read the warnings!!!! BEWARE EVERYONE!!!! Watch out for Stacey!!!