"Worst Customer Support and Pathetic Domain Control Panel that never works"

I had many domains registered with IP MIRROR and once fine day IPMirror was acquired by Speed Names (a business unit of Corporation Service Company)

After that, I had to transfer my domains. Still few domains are left in Speed Names account and they don't care to support or help.

They have a very pathetic control panel and it does not work. Customer Support is worst I have ever seen in my life.

I wish there were -ve rating allowed for this company.

"Never answer on support e-mails and…"

Never answer on support e-mails and financial e-mails and they double charged my credit card. Can't remove my credit card...

"Does not answer support emails"

Does not answer support emails. Have sendt 4 this last month. No reply at all from them.

And they charge your credit card without sending you invoices og giving you access to invoices.

"Do not use"

Do not use - since migration services not working and 'help'desk hopeless if they respond at all.

Now to see if I can migrate to another provider...

"No emails for 19 days so far"

No emails for 19 days so far
Only 1 reply to numerous emails sent to them wanting info
Usual minimum 30 minute wait for them to answer phone calls, but always polite
Ticket numbers seem to be given out willy nilly
Lost count of the advice to "wait 24 to 48 hours" for a solution

I only transferred my web hosting to them because they also administer my domain name

"Catch 22 in Webhost form."

I am 4 months into trying to migrate a domain away from the ironically named Speednames. I consider this to be a battle of wills rather than a service request now. I keep filling i the same form, I send it off and hear nothing. I chase the request and I am asked to fill in this form..and so it goes on.

I wish my epitaph on my tombstone to be "I managed to get Speednames to do what I asked" , a dream maybe but we can all dream.

Only use Speednames if you find Catch 22 style bureaucracy amusing and fun. Staggeringly bad service.

"Speednames Poor Customer Service"

Probably the poorest customer experience that I have been forced to endure in over 40 years of working in IT and networks.

Knowing that I would need to renew my domain payment in mid May 2018 I started the process to transfer my domain to another hosting company in Mar 18.

I have now come to the point of renewal and still Speednames have failed to update my registry email address information so that I can initiate transfer. Despite their having signed documentation since early April to pass on to their registrar the email address remains one that I no longer use. They fail to appreciate that as a customer my relationship is with them not their registrar who they continually blame for not actioning the request. I am now resigned to losing my domain name, after multiple calls and emails, as I refuse to pay them for a service that I don't receive. What beggars belief is that Speednames and Ascio, the registrar, are part of the same group of companies owned by CSC.

Do not do business with these companies.

"Dreadful company now"

Dreadful company now. I bought a domain when this company was called NetNames - they were great. The trouble started when it changed to Speednames. It has a parent company in Denmark (ASCIO). They do not seem to have a real presence in the UK. Support calls are routed elsewhere, where staff do not even understand who Speednames are. Emails to the Speednames support address are unanswered.
BUT there is good news. If you go to the Nominet site (you got an email from them when you registered your Speednames domain), you can login and start an online chat. Tell them your problems with Speednames and for £10 they will allow you to re-register your domain with another registrar of your choice. I just did this. It took 10 minutes. Talk to your new registrar before speaking to Nominet. Nominet will need your new registrars TAG name to make the change. The best £10 I EVER spent!

"NEVER EVER"

A simple change never went through, and from then on, it was downhill. No replies to emails. I talked to them a few times, tried in various timezones to get different people, but nobody was able to help. At all. I must have pi......d them off because after a while they made the "I cannot hear you" trick, when I called them. My sites and email (which is most important for me), was down for the better part of a week. I eventually managed to get away and to another registrar.

BTW, somebody mentioned that ASCIO was just as bad - that was NOT my experience. Had it not been for ASCIO, I would have been left in the dark even longer.

"Atrocious and ludicrous behaviour from a professional hosting solution"

This is ludicrous - they are 'rolling out' an 'exciting new service' for their customers e-mail solutions, without explaining what it is. Which has promptly crashed my e-mail service and I can no longer receive or send e-mail from Outlook. Called Technical Support number, held on for over an HOUR(!), then told that they could only assist with accounts that have already been updated, 'legacy' accounts such as mine (which they have not got around to updating) have to contact (via e-mail) the billing department! No phone numbers, no surnames given, no support despite paying them for a service. This is now being escalated to our legal team as they are blatantly breaking their agreement and contract with us.