"I’ve been ordering for a couple of…"

I’ve been ordering for a couple of years now and have had no problems – not a one! Their efficient, have great jewelry and great prices! I think sometimes people’s bad days get mixed up with their reviews on a lot of websites.

"The worst customer service"

I have just had one of the worst shopping experiences For a very long time with Chamilia.
On 30 December 2019 I placed an order after seeing their products advertised on a FB Disney group well it has been a nightmare ever since.
My first order was cancelled by them due to a ‘system error’, it took me to contact them after a week of waiting to find this out by then some of the items were out of stock.
I reordered what I could and a week later same thing, had heard nothing from them but this time my paypal payment had been taken. I have telephoned their customer service 3 or 4 times and no one answers and have sent them 4 emails all unanswered. They have taken so long to ship my items that another item has become out of stock and then today my parcel arrives with an item missing.
My husband contacts them on my behalf to be told that the item should never have been able to order online as it was out of stock, guess what another system error.
To be honest the whole process has been very disappointing and frustrating, I am now left with 3 items out of 5, the two main items I wanted are now out of stock and the other bits were only ordered to make up the amount for free postage.
We have been charged for the whole 5 and are now waiting for refunds and if it wasnt for the fear of it all going wrong and the awful customer service would return the items I have.
I wish I had read the reviews on here before I ordered, It has been a complete waste of time !

"Update from my previous review"

Update from my previous review. My order for £86.00 was DELIVERED yesterday pm (15th Jan) by UPS. This a complete surprise, given that there had been no Order Acknowledgement Email, or UPS delivery advice. Although there was a tracking number on the parcel which was signed for. My order was correct and packaged properly. All I can say is the Customer Service Dept at Chamilia should have responded to my emails regarding this order when they must have known their computer system was having problems. But, they still managed to send me promotional emails regularly.

"Awful customer service"

Awful customer service, ordered 3 charms and paid for shipping, items where not dispatched for over 2 weeks!! no reply's from customer service via email and there customer services phone number doesn't even ring, STAY AWAY

"Beautiful charms, but be aware..."

I bought 10 (2 spacers, 4 muranos, 2 dangles, and 2 "true") charms in the after-Christmas sale (on the U.S. site) and am pleased with all of them. I ordered them Thursday morning, got an "order shipped" notification that afternoon, and they arrived to me on Monday in their individual bags with anti-tarnish tabs in each one.

As far as things that are downfalls, the first one to me would be that, if they were being given as a gift, they send self-assemble cardboard boxes and tissue paper with each charm instead of having them in their own individual boxes; since I paid only $7-8 US for each charm, however, I don't consider that make-or-break. Another thing that I could see being disappointed in is that the charms are quite tiny, so if you are expecting them to be bigger, fair warning, they aren't. The last thing that I think is the most understandable to be disappointed in is that, in some of my older charms, some of the crystals fell out (I have had my bracelet for 7 years, and some of the crystals fell out a couple of years in -- I chose not to buy any with crystals this time around). I also wish that you didn't have to spend $75 to get free shipping (I understand that the charms are often on sale, but maybe lowering it to $35 for free shipping would be better). There is also a no-return-or-exchange policy on pieces bought from the outlet section, so that is definitely something to consider when you go to buy.

If I had to suggest one thing from Chamilia, though, it would definitely be their muranos. They are absolutely gorgeous, and I will be building more bracelets in the future based on the muranos alone.

All in all, I think, for the price, the charms are beautiful and good quality. Chamilia runs a lot of sales, so I would certainly never buy one for full-price because I wouldn't want to spend $30 or more on such small charms (I feel that they are priced to be on sale anyway). As long as you are aware of some of the pitfalls, I think that Chamilia is well-worth it (keep in mind that I live in the U.S. and have no idea how good they are with international customers, which is where it seems a bulk of the complaints on this site are from).

"Awful customer serivce"

Awful customer serivce. Doesnt reply to emails. Wont exchange an item thats too small (was a christmas present). Will never use again.

"Didn't receive orders."

I've ordered 3 times from the website chamilia and I received the email 5 minutes later after purchasing items that I will have a invoice and tracking number and delivery date in the next 1 -3 working days this was 7 days ago have emailed the company but had no reply set for automated email that sending me a number which is invalid and you can't ring it.
I ordered the items as I had two upcoming birthday what have now gone! So very disappointing! And had to rebuy for family & friends! Luckily I paid thought PAYPAL! So I know I can get my money back! I've opened a case to get a full refund!

THIS IS THE FIRST AND LAST TIME I WILL BE BUYING ANYTHING!

"AVOID"

AVOID, AVOID, AVOID.

I ordered from their Disney sale and when my items arrived i was missing one of my products however all boxes needed had been packaged. Contacted these guys and they didn't reply, completely ignored my emails so i emailed again and still got nothing.

This company will scam you, leave you out of pocket and not bat an eyelid. I wouldn't spend another penny on their products which is a shame because the product i did receive are beautiful but the dreadful customer care really irritates me. No customers, no company so i really think they need to be putting customer's first or they'll have none.

I would give this 0/5 if possible.

Awful company.

"Rip off merchants"

I ordered several items from them. They've taken my money £156.50 to be exact, and I am still waiting. They refuse to ring me. They take no responsibility for ripping off customers and the customer service department that only deals with emails is shockingly bad. Will be reporting them to trading standards to get my hard earned money back.

UPDATE
I received my refund through my payment method. It transpires that this company went awol shortly after I purchased from them. Sorry for the belated response. Z

"love this company!"

HONESTLY can’t believe can’t there are so many bad reviews, I’ve been using chamilia for a few years now and not once have I had a problem with quality, packaging or postage. I buy for myself, family and friends and none of us have ever had an issue, I actually find them sturdier than Pandora, I have both Pandora bracelets bangles and chamilia bracelets and bangles and I’ve taken 2 bracelets and my bangle back to Pandora with poor quality and breaking and had trouble with them but chamilia never had an issue and I think they look lovely I would 100% recommend this company to anyone.