"Ordered rings for my bridesmaids"

Ordered rings for my bridesmaids in the sale and arrived promptly by UPS. They arrived in lovely packaging better than what I was expecting to get after looking at the reviews. Rings are gorgeous have no complaints whatsoever. Would order from here again.

"SHOCKING..dont buy anything from this…"

SHOCKING..dont buy anything from this company. The customer service is terrible dont bother replying to emails as need to return a Christmas present. It may be a discounted price but it's not worth the hassle and now I have a ring which is no good to anyone. Its as if they take your money and run !!!! I will never use this company again and I advise others to do the same . I would give no stars as dont deserve any .

"I brought a special chamilia charm when my mum died. One half for me and half for her."

I brought a special chamilia charm for my pandora when my mum died as I preferred it to any of the pandora charms at the time that I'd seen. It was two angel wings with mum on one and daughter on the other. I put one wing with her when she was cremated. The other on my pandora. I'm absolutely devastated and heart broken that my wings stones fell out within the first year. I didnt keep receipt but it doesnt matter its irreplaceable. I hardly wear my bracelet I look after it and have never ever had that issue with pandora. I will not be buying chamilia charms in future!!!

"NO EXCHANGE POLICY....."

Please make sure that what you buy is the correct size. Chamila DO NOT DO EXCHANGES....... you have to re-buy the item and incur postage again.

If in doubt DO NOT BUY from this company.

"chamilia complaint"

I’ve ordered some charms and they’ve sent me the wrong one I’ve emailed twice and the only response is an email telling me someone from customer services will be in touch as soon as possible. Still no contact second email sent and third.
Tried calling as advised if urgent says putting you through to agent then nothing and then it tells you your about to exceed message length and cuts you off.

I’ve left a message and nothing really angry now as bead won’t be here for Christmas what a letdown previously had good service from them won’t be buying again.

Chamilia have been in touch finally and have agreed to send the new bead today so it will be late but will arrive eventually at no extra cost to me. Resolved albeit it a bit late.

"This is the worst company"

This is the worst company! Do not purchase anything from them! The stones on my bracelet fell out within weeks of purchasing it. Now I’m trying to contact the company for a refund & they will not answer me or send me my refund. I’ve been emailing them for months! This is ridiculous!! My children spent a lot of money purchasing this bracelet & charms for me & they should be compensated!!! How do you ignore your customers???????

"TERRIBLE COMPANY"

TERRIBLE COMPANY

** UPDATE: Since posting this review 3 days ago, ANOTHER one of my charms has lost a crystal! Chamilia quality is AWFUL! **

I received my order, and one charm was defective/broken. There was a label and return instructions in the box, so I re-packed the broken charm and took it to USPS, to be told that the return shipping was NOT PAID. I emailed Chamilia customer service numerous times (good luck finding a phone number!) and after being ignored for a week, paid to ship the item back myself. Tracking shows the parcel has been received, but no one will respond to my emails about a refund or reimbursing me for return shipping.

MEANWHILE...another charm I purchased for someone as a gift recently was opened by the recipient, and is missing a crystal. I don't have the packaging anymore for this order, so I have emailed them requesting a return shipping label. No response.

TO ADD INSULT TO INJURY...as I am dealing with this, I look down at my own Chamilia bracelet and see that one of my older charms is now missing TWO STONES!

DON'T BE FOOLED by their cheap prices and non-stop sales...you get what you pay for! I have NEVER had ANY problems with the quality of my Pandora charms, and Pandora has an actual customer service number you can call if you need to.

Furthermore, you have to spend $75 to receive free shipping with Chamilia, whereas Pandora always ships for free. Chamilia takes FOREVER to process and ship, unlike Pandora. Chamilia packaging is absolute CRAP. You get a flimsy, thin, cheap cardboard box you have to fold yourself, and a bit of tissue with your charms...totally embarrassing when you are giving these as a gift.

I will be calling my bank to dispute the charges for the two broken charms I received, and I will not be spending my money at Chamilia any longer. Poor quality and non-existent customer service....I'm sticking with Pandora!!!!!

"Steer clear....worst packaging ever"

After waiting for longer than I was told I would have to I finally received the item I bought for my daughter's birthday which was today. When I opened it I couldn't believe the crappy little piece of cardboard they had sent with it. I bought a chamilia charm from H samuel and was given a beautiful little box with a velvet pouch inside but all I got from chamilia for a pendant was this useless piece of card and a bit of tissue. Absolutely disgusting. Will never purchase from them again.

"Absolutely awful company"

Absolutely awful company. I wish I would of read the reviews in here first and I would have stayed clear. My order has not yet arrived or even been shipped, I have tried contacting the customer services via email and phone and have yet to have an answer. My advice to anyone thinking of buying from them is to stay well clear.

"SNAP!!"

SNAP!!! We all say the same. I have sent 20 emails asking where my missing item is and guess what!!!! Not one single reply. Poor customer service bad attitude. Would return everything for a refund but not sure I would ever see my money again. ***********DO NOT BUY DIRECT FROM HERE!!!!!!!!!!********