"In answer to your reply chamalia..."

In answer to your reply chamilia...I have already been in contact and they have said they can't do anything to help me....they don't send out pouches separately

"Had a chamilia charm bracelet bought …"

Had a chamilia charm bracelet bought for me on a managers deal with 4 charms abd 1 spacer. 2 of the charm had stones in which have fallen out even after being replaced once and the live heart on the spacer has come off and been lost. Then for my birthday in july i had the mrs potts and chip charms off my childreb and have niw noticed the chip charm has fallen off as the bit attached to the braclet has come open. For the cost of these charm i would expect better quality. I only wear my bracelet occasinally and always store in properly. I am absolutely gutted about this and doubt i will be purchasing any more.

"My husband purchased me a chamilia …"

My husband purchased me a chamilia bracelet and charm in march of this year the charm was the four leaf clover with green stones within 2 weeks the stones had fallen out of the charm even though the bracelet was only warn with care and stored correctly' took the charm back to store and it was replaced within another month the stones had fallen out again so again had to replace the charm . I then received the sea turtle charm for my birthday in June this has blue stones agin the stones fell out and charm replaced at this point the sale assistant made commitments that I was to blame total embarrassment!! The final straw came last week when after returning from holiday I noticed that again 3 stones were missing from both charms I took it to another branch of h Samuels so as not to embarrass myself again and have swapped both charms for different ones that have no stones I am happy with the charms but upset that the ones I were given as gifts iv had to part with due to the poor quality of the stones and now if I am given charms as gifts will only be asking for ones that have no stones. I feel for the cost of the bracelet and charms stoppers etc well over 200 pounds that the quality would be better ! I would also add I have sent comments to chamilia on the web site and have had no reply !!

"Disgusting customer service and poor …"

Disgusting customer service and poor quality jewellery. Wouldn't recommend.
Any gems on beads fall off, have spend hundreds of pounds on their jewellery and now can't wear it as looks awful. Have exchanged the beads twice and now the third lot has done the same. Customer service said they won't help!!!
CHAMILIA CUSTOMER SERVICES EMAILED THAT THEY WONT HELP AS I BOUGHT THROUGH HM SAMUELS- even though it's YOUR PRODUCT- WOULDNT RECOMMEND BUYING

"Stones fell out"

I have e mailed chamilia but no response .
I was gifted a chamilia charm last year . 80% of the stones fell out within weeks . I thought it was something I had done, so never complained.
In February of this year I brought my daughter 4 charms for her 30th birthday , all meaningful , from her children, myself and her nanny .
I notice this week all of them had stones missing . One of them nearly all stones.
I was so upset , she hardly ever wears her bracelet as I do and has never immersed it in any liquids .
Very shocked . Have never lost any stones from my pandora charms, some of which are six years old !!

"Poor customer service"

Sent my item back as got the wrong thing. Received an email saying they got it and emailed back to inform them of my bank change. I have been ignored for the last week and have sent numerous emails trying to contact them but still have no reply. It's disgraceful. Clearly you don't like the custom much!

"All excuses when it comes to refunding"

Will never buy from Chamilia online again.
Rang 3 times to why I had not received a refund and luckily I had tracking.
They received it back on 21st June 2017 and just rang today on 13th July 2017 as previously had rang them to why it takes so long to refund..all excuses of it can take 3 weeks to get to our factory...Then today the customer care assistant said there is no receipt of them having it..I said "Good job i have it in black and white that it was received back on the 21st June" She then said "You need to send over the tracking number"..I said "No, I will tell it you for you to look" as previously fed up from having to ring few days ago for them to not get back in touch with me. Does not tell you in the returns on their site that you need to provide tracking however I did email them and provide tracking...so yet another excuse of them saying they never received an email from me..

all I am saying is beware of anything you send back and make sure you send it tracked/recorded

Still waiting and she said it can take another 2-3 days for refund..So will have been a month in total...

"STOLE MY QUOTE !!!"

I got a Chamilla charm for a friend.Few moments after I bought it online ,I realised the message on the greeting card had a spelling error, so I emailed them straight away to correct it.Got a reply few days later that it wasn't possible cause the item was already dispatched...They had 3 days to fix it...They didn't..I put a nice quote on the card that Chamilla is now using on their website.!!!(with no spelling error, of course)..Get your own ideas people....and start caring about the customers
Anna

"Lost stones"

Was given a bracelet with charms at Christmas and only wore it for the first time 3 weeks ago. 3 stones have come out of one charm already and 1 out of another. Im so disappointed I loved my bracelet and had sentimental value to it.

"My husband bought me a Chamilia bangle …"

I bought my wife a Chamilia bangle and three charms for her 60th birthday costing £150.00. It was too small, she emailed them to ask for it be exchanged for a larger size. Despite being well within the time limit for returns or refunds his request was ignored. I then emailed the customer feedback address on the package, twice. Both emails were blocked. We then emailed the original email address which was ignored again. We are now stuck with a bracelet that does not fit and it would appear won't get an exchange or refund for. How ARROGANT that they obviously ignore customers requests. What should have been a beautiful gift for a special birthday has turned out to be so miserable. Unless you are prepared to offer a complete refund DO NOT MAKE ANY EMPTY PROMISES!!! customer order number is 228078193.