"I have been trying to contact customer…"

I have been trying to contact customer service for a week now regarding a problem with my most recent order. They have not replied to my emails. I have been on hold on the phone for more than 30 minutes several times. When I try to leave a message, I am cut off. This is extremely poor customer service, especially from a supposedly reputable company. If this is not resolved very soon, I will be taking my business elsewhere and advising all my friends who use this company to do the same.
Wish I could give zero stars as a customer service rating!

"Same as everyone else"

Same as everyone else, wish I'd visited here first, you cannot get hold off them to return the faulty goods they send, I will be putting a claim in through my credit card.

"No customer service"

I ordered the Trick or Treat ghost charm that was on sale for $30, there was also an AUTUMN10 code that I entered that gave me an additional %10 off. I placed my order and the order went through without the discounts. I spent the day calling Chamilia and also sent them an email right away after my transaction and received no response. I plan to notify the better business bureau if I do not hear from them this week.

"HORRIBLE SERVICE"

If I could give 0 stars I would. Horrible customer service I have been on hold for over 30 minutes and called numerous times and never ever got to talk to an actual person to help me regarding my order and I’ve sent them emails over and over and they never once replied

"Non-existent customer service"

Non-existent customer service. I’ve tried for several weeks to reach them via email since there is no US phone number with no response. I keep receiving emails offering great sales, but I cannot get an order to go through. Judging by the horrendous reviews, I think I’m escaping before I get involved any further!

"I've bought quite a few things over the…"

I've bought quite a few things over the years but now I too have the same trouble where stones have fallen out. Even years ago I lost crystals out of the beads. Recently 2 crystals have fallen out of a bead & luckily I found them in the dish that I put them in when taken off. Don't know if I'll bother glueing them back in as worried the others will fall out. It's a pity this happens as I really liked their products. Think I'll just stick to Pandora.

Susan.

"Charmila rings"

Im very upset with how my daughter's ring has bent to the shape of her finger and she lost the heart charm the was attached. Ive took it back to the shop to be told that it has been mistreated and not looked after cos of the shape off the ring. Which is not true she wears it all the time. They say u get 2 years guarantee but dont want to honour it. Im just very lucky the lady in the shop believes me and is trying to fight my corner. Still waiting for a response its been 2 weeks.

"I am so upset with this company"

I am so upset with this company. Placed 2 orders on 22nd Dec 2018 for Disney charms and gift sets, which were in stock on ordering and later confirmed. A week later I received an email saying one of the orders had been canceled due to high demand. The other was showing as processing. I contacted Chamilia today to chase this up and have found out both orders were cancelled. I am furious. Can t believe a company like Chamilia cannot keep track of their orders and continue to accept orders they cannot fulfill. Not only that , it took 12 days and me chasing the order to be given the information. I have bought loads of charms and several bracelets from Chamilia for myself and family members but never again. I am done with Chamilia

"My daughter bought me 3 charms last…"

My daughter bought me 3 charms last year, 2 in August, 1in December. I had a peacock ,snail and owl. All the stones on the peacock have come out again despite this being a replacement. The snail has lost all but 1stone, replacement again.only the owl is intact because has a gláss bottom.my daughter had the snow flake that had to be replaced ,cause they'd both broke off. Fed up of getting them replaced and bought pandora instead.no trouble at all ,with stones embedded in, it seems.

"Fell off within 3 hours of first wearing - broken clasp"

My husband bought me a chamilia bracelet for my birthday and so I wore it to a family meal out that evening. When I got home less than 3 hours later the bracelet was lost. I can only assume that the catch was broken and it had fallen off. Chamilia's customer service have said that without having the product to prove it is broken, they cannot do anything. What a waste of money! Very disappointed.