"Bought my daughter a bracelet for her …"

Bought my daughter a bracelet for her 21st birthday four years ago and have been adding beads to it each year including a safety clasp. But have now discovered the clasp has caused wear and damage on the bracelet and company won't repair it and just say we have to buy a new one. I can't do this every four years and if part of the actual safety clasp is causing damage then it really isn't doing it's job.

"chamilia Darth Bader and c-3po charm"

I purchased a Darth Vader and a c-3po charm on 3rd September 2016 . I am extremely disappointed with it, I have only worn it a few times , never got it wet, really looked after it yet despite this the colour has come off it and it has become tarnished.

I went into my local H Samuel store where I purchased it from with proof of purchase on my bank statement as I didn't have the actual receipt but I'm still waiting for a reply a week later. I am not impressed with the Chamilia customer service.

"Really disappointed with the customer care"

Really disappointed with the customer care I am receiving from Chamilia.com. I sent a £75 bangle back to them (recorded) and the tracking is showing that it arrived in Frankfurt 2 weeks ago. I emailed to ask them if they had received it yet and they refused to tell me, saying that I just have to wait. I understand that refunds may take 2-3 weeks but I just want to know if they have it back, safe and sound. As I say, they refuse to answer that simple question. Not impressed.

Update - "Our customer service team is in direct contact with you" say Chamilia. No they are not, unless you count sending me a generic email asking for my tracking, which I have replied to 3 times now including my tracking information and still no response from Chamilia.

"Camilia charms"

I noticed a glass bead and 6 small stones missing from a couple of my charms. I have had these for a number of years so was prepared to pay to get them fixed. I took them to H.Samuel who sent them away and they were returned without an explanation to why they wouldn't repair them. So I asked them why and given a lame excuse. I'm so disappointed as I can't wear them any longer as they look terrible.

"Devastated. Money may as well of been flushed"

Having received a new charm today and admiring my collection I noticed that 4 of my crystal charms had crystals missing. One of which has 85% missing. They have obviously fallen out. They have never got wet or been misused and always been cared for as the charms are very meaningful to me. Tonight while getting ready for bed I spot a pink crystal on my bedroom floor. I am devastated. I'd understand if these were cheap but my charms cost my husband £35-£65 a piece. 😭😭😭😭

"I received a beautiful Camilla charm …"

I received a beautiful Camilla charm bracelet from my mum for my birthday it came with a charm and my baby nephew bought me a star to go on it so huge sentimental value, the clasp wasn't great but I didn't complain as I was so in love with it but today it's gone. It's fallen off, my mum has a bracket with 600 pounds worth of charms and never had a problem. Mine is gone and I'm beyond devastated.

"Clasp not secure"

Received love charm bracelet with 5 charms (£300)as Christmas present. Loved it and very sentimental value. Clasp kept opening and now it's gone. Can't tell it's lost. Could cry.

Camila email not working

"Bracelet bien reçu"

Bracelet bien reçu, ravissant modèle, juste un bémol sur le prix puisque j'ai eu des frais supplémentaires sur le prix de 80 euros frais de port offert que j'avais réglé en ligne....j'ai réglé 2 ou 3 euros de plus....pas tout compris

"Missing Stones..."

I love my bracelet as it was a birthday present from my sister and baby nephew! However, two of my charms have so far lost stones (one has lost approx 6, the other has lost 1 - which I have now removed from the bracelet as they don't look very nice with the missing stones). This upsets me as I only wear it for special occasions and never in water (shower/washing up etc) as I like to look after it as it means so much to me.

"Missing stones"

I have had a chamilia bracelet for some years now and every now and then I'll get given a new charm as a gift to add to it. My cousin got me a dangle heart charm for my birthday and today I am saddened to see that two stones have fallen out of the heart. My cousin will feel bad as it was her gift to me. But it seems it's no one's faults except chamilia, going by other reviews I have read. The charm now looks silly and out of place between the other charms on the bracelet.