"Amazing experience with Barbour"

I had an amazing experience with Barbour & their support team. They excellently solved a very complex situation involving a defected jacket with class and generosity. Also, their products are iconic and high quality – I love Barbour!

"Excellent customer service"

I had an issue with some wellingtons & contacted customer services & Im so lucky I got to deal with Alisha as 5 stars are not enough! Absolutely fantastic customer service from her. Went out of her way to deal with my issue. Replied to my emails promptly. Excellent service.

"Great Customer Service From Lynne"

I have been a Barbour customer for many years but not once have I needed to contact their customer service - until now. Whilst Barbour were not obliged to help I thought it worth a try and my contact was with a lady called Lynne. Lynne responded to my initial email almost immediately. She was professional but nicely personal and very helpful. Mr. Barbour, you did yourself a favour by employing this lady. Thanks Lynne.

"Exceptionally long sleeves"

I purchase a Barbour Steve Mcqueen Merchant jacket.I am usually a size 44(xl) but was aware this jacket is made small so I ordered a 46(2xl).On receipt the fit was ideal other than the sleeve length was so long they covered my whole hand.I am 5’11” and my arms are of a normal length.Returned the jacket Barbour and 7cm removed from the sleeves at cost of £36.Last week I purchased the Barbour/Baracuta proton jacket,somewhat similar to the Merchant jacket,again ordered the xxl,which on arrival fitted my body fine other than sleeves again covered my whole hand.Back to Barbour to have 6cm removed from sleeve length.I have no clue why the sleeves are of an abnormal length and would only be suitable for a gorilla type figure.I submit my review for the info.of Barbour and for other prospective buyers of these jackets.

"Rewax Swapsie Nightmare"

Sent my loved and cherished properly made old Barbour for a rewax. A coat that they previously made here in the UK.
I waited and waited for it to be returned as the chill hit this winter. What was returned was someone else's, cheaper, and now Barbour's Chinese made rewaxed jacket which has a very strong B.O. smell. I am disgusted.
Since I informed them a week ago I am yet to receive any updates on the whereabouts of my cherished jacket. They make broken promise after broken promise. I am forced to chase things up with them persistently.

VERY disappointed with what they have become. I will now stick to Drizabone (from Webury), and Canada Goose jackets (from their website). Had way better service and execution with these brands.

Meanwhile, if you can send a message out to my jacket: Wherever you are, you're gone, but you're not forgotten. Rest in peace, my friend.

"Style over substance, avoid"

Both mine and my husbands wellies have slits in the soles after a few wears. Usually love the quality of Barbour products but honestly, give these wellies a miss. Look great but not fit for purpose, Amazon wellies fair better at £16 a pop!

"Buyer Beware"

Buyer Beware

Some Barbour shops are not owned by Barbour direct. Check your returns policy. Some shops will only allow returns to the same place of purchase. So if you buy gifts for someone note they may only return some gifts to the original shop were purchased They do not tell you this at point of sale.

"Great customer service from Edward"

Great customer service from Edward. After a couple of splits developed in my wellington boots I submitted pictures and was then asked to return the boots prepaid to Barbour. My replacements were dispatched as soon as they were in stock. Edward kept me in the loop with all developments. An all-round excellent customer service experience!

"Barbour Storm Wellingtons as bad as Hunters"

Bought some Barbour Storm Wellingtons & after a couple of weeks I noticed a hissing sound from the heel on one boot..last night I had a good look & the heel tread has split open a couple cm’s. I have emailed Barbour for a replacement but now I’m having second thoughts as I have just noticed the soles on both boots are peeling away from the upper on both heals. There is a leak somewhere on the right foot & water is getting in..these boots are x4 weeks old..I have given up on Hunters as they started to fall away after 6 weeks..I read the reviews on the Barbour boots elsewhere before I purchased but here I see the same refs that they are now made in China & splitting etc..Does anyone actually test their products after they ship manufacturing to China..The Hunter name was trashed after they did this & now Barbour seem to be following suit

"Don’t buy Barbour anymore"

Don’t buy Barbour anymore , the Queen stop buying it,when she was alive. They don’t make good quality clothes anymore.. mass produced Chinese production, low quality! Once it was all made in the UK!
For example, their fleeces have nylon sleeves inside as well as many of their jackets… so I ask you Barbour why do you add so much nylon to your products as you know that nylon does not breathe, you end up sweating to death. And we then have to pay you £50 more to get it changed to just regular sleeves without nylon.. yes, your products are become Scam rubbish! no longer the quality you once used to made your reputation is in the dirt. No one loves you anymore.!!!!!