"Barbour ist „Made in Moldawia“"

Liebes Barbour-Team,
ich war seit viele Jahre lang ein treuer Fan eurer Produkte.
Kürzlich wollte ich eine verschlissene Border ersetzen und war deshalb bei Frankonia.
Die Jacke war dort verfügbar, aber als ich das Etikett ansah fiel mir auf, dass der Hinweis „Made in England“ fehlt. Mir wurde dann von der Verkäuferin gesagt, dass die klassischen Barbour-Wachsjacken mittlerweile in Moldawien gefertigt werden. Die Qualität sei einwandfrei.
Ich möchte aber nicht für 399,- eine Jacke aus Moldawien kaufen.
Barbour kommt für mich deshalb nicht mehr in die engere Wahl, was ich sehr bedaure.

"Excellent customer service from Gill following lost jacket"

So, I sent my limited edition Barbour coat for a free wax as offered by Barbour following the shoulder seams failing after owning for less than six months. Result I thought! I sent it off and didn't hear anything further for a couple of weeks....
I emailed for an update after a while as I was worried and was told it was not received. Luckily, I had kept the tracked receipt and also screenshot the royal mail tracker saying it had been delivered. Turns out my jacket was lost! I was so upset.
Customer service rang me to offer me a standard replacement or refund, however considering I had been bought the Union Jack lined limited edition from my boyfriend, this was not a like for like replacement.
Hats off to Gill at Barbour customer service who took my case on personally and in the end managed to offer a customized jacket with the union jack lining free of charge as a replacement. I received this yesterday and am buzzing it's practically the same as my old one! It took a while and ongoing comms, however then end result was better than I expected and I now have my beloved jacket back.
Thought I would post my experience as there's lots of negative regarding the customer services on here, however, I have nothing but praise after their resolution of my lost jacket. Thanks again Gill.

"Avrei avuto intenzione di comprare…"

Avrei avuto intenzione di comprare molte altre cose non sapete come mi è arrivato uno zaino molto delicato, senza una protezione una scatola che lo protegesse, mi è arrivato tutto sgualcito piegato in due (ha preso infatti una brutta piega) in una busta di carta grande . Siete la vergogna dell'acquisto online. Miserabili siete dei miserabili è la prima e l'ultima volta che acquisto da voi. NON COMPRATE FATELI FALLIRE QUESTI IGNOBILI VENDITORI, SIETE GIA' SEGNALATI DA PAYPAL

"Poor"

Poor, poor, poor, Do not use Barbour repair service and cleaning, Barbour have had my wax Jacket for over two months with no communication unless it was made by myself then response is poor and no resolution.
I understand if they are busy and if they are too busy then stop this service until you can give a satisfactory service.

"Amazing customer service"

Barbour is such a good brand. Amazing customer service. Really good quality coats. So pleased with my coat and will always recommend this to anyone looking for a coat.

"Fantastic Service"

Fantastic service. I bought a pair of boots from Barbour which unfortunately broke. When I contacted Barbour with the issue they immediately apologized and sent me another pair within 2 weeks. I will use Barbour again. The customer service employees are very helpful.

"My mum bought me a barbour braeside…"

My mum bought me a barbour braeside Quilt coat for over £300 about 2 years ago. I've looked after it and am in my car a lot, but Last night it was raining not that heavy and I was out for a while. I got home and the rain had gone through my coat soaking my jumper and back of my jeans. I was shocked even more so after just ringing barbour complaints to be told the coat is not a waterproof coat. What!! THEY MUST BE JOKING. I've got a £50 coat I got over 5 years ago in matalan and that's waterproof. This is a company endorsed by the royal family, so how are they allowed to rip people off. That's your response from them no apology nothing disgusting. Oh and funny how John Lewis no longer stock this coat where we got it from, and I can't see it on the Barbour website. I will never buy anything from Barbour again. I feel bad for my mum who Is a pensioner and saved up for ages to get me that coat as a birthday present. Absolute disgrace I am disgusted and very angry. You know a few years ago my sister bought a coat from River Island she had it a few years and the material bobbled, they told her to send it back to them, guess what she got a voucher. And the coat was quarter price of my one. That's what you call customer service. Well you know what Barbour your not doing yourselves any favours, I hope you see and everyone sees just how bad your reviews are that says it all.

"E la chiamano qualità"

Spettabile Barbour,

Vi scrivo - in verità ancora incredulo... - per lamentare la scarsa qualità dei Vs. prodotti, che sembra contraddire nei fatti la fama di qualità della quale usate fregiarVi .

Circa due anni fa, difatti, presso un negozio del Designer Outlet Castel Romano (RM) ho acquistato una Vs. giacca invernale che, pur scontata, mi è costata 300 E. c.a.

Merito del clima mite di questi ultimi anni a Roma, ho però indossato la giacca davvero molto poco.

Potrete quindi comprendere il mio stupore nel notare ieri un buco nel tessuto della manica (vd. foto) che in sartoria hanno definito "provocato dall'usura".

La sorpresa è aumentata dal fatto che da ieri sto tentando di raggiungere il Vs. "rinomato" Servizio Clienti al numero +39 051 042 0151 al quale, invece, risponde esclusivamente la voce registrata che ripete sine die: "i ns. operatori sono al momento occupati...".

Per quel che conta, ci tenevo ad ogni modo ad informarVi che, vedendomi costretto, sto provvedendo in autonomia alla riparazione del capo e che Voi, nel perdere un cliente, acquistate invece chi Vi farà da ora una pessima pubblicità.

"Love the jacket weight and style but it…"

Love the jacket weight and style but it tore at the pocket after 4 months. Disappointed given price point

"Totally disappointed with Barbour…"

Totally disappointed with Barbour customer services and the quality of a shoulder bag I purchased from John Lewis less than a year ago. Whilst out shopping the bag fell off of my shoulder and onto the pavement, on inspection I noted the stitching had come unravelled. Unfortunately I hadn't kept the receipt as I mistakenly thought a Barbour leather bag would be of good quality. Having emailed Barbour with an image of the faulty product they are now asking for proof of payment from my bank statements, which I could produce but have decided not to. When I worked in retail if a faulty item was returned we immediately issued a refund. This was good customer care and a policy of the company I worked for. I would rather pay for the item to be repaired than faff about with Barbour. Reading other reviews about Barbour i discovered that some of their merchandise is now produced in China, hence this is the first and last time I purchase anything from Barbour, I was also dissatisfied with John Lewis and their lack of customer care.