"Made in China"

So much for being a British company. Christmas clothing made in China. The item wasn't cheap either! It really is a disgrace and disappointment

"Astounded"

EDIT-

So after a number of weeks going back and forth with this "outfit" of an establishment, Helen Scorfield felt that a replacement jacket (for the same product which I was returning and entitled to according to the Goods of Sale act) was as far as she was willing to go. No sense of good will gesture, no empathy. Obviously when Barbour scaled up they forgot where they came from. Their bottom line means more than their customers so please, please, do not buy a single product from this shower. Look at the other reviews, it speaks volumes!





Astounded. After merely a year since purchase I EVENTUALLY started using the hand warmer pockets. I didn't even know they were there! Turns out the left pocket's stitching has completely come away. So half the pocket is sealed and the other half leads to the inner lining of the coat.
I sent an email in regards to this and was sent a reply containing options to return it for a "service/wax/repair". All options given are chargeable. So I left it and have spent the last 12 weeks or so just living with the pocket in its current state until today.
I was walking along the road and one of the poppers just "popped off" leaving the pocket unsealed. Now this is getting silly. Two different faults with my garment in <2 years of wear.
Is it me or should a coat costing circa £280 be a bit more substantial than what I have experienced? I have coats I have bought from an entry level retailer, a coat costing £40 back in 2019 and there isn't a single fault with it.
Forget that fact they're British, this is a scam as far as I'm concerned. How do you end up spending so much money on a coat only for it to fall to pieces in such a short time, and the manufacturer won't touch it unless I pay?

Absolute garbage. Would never buy a Barbour product again, and I will be telling everyone I know about it.

"While the price point may be higher"

While the price point may be higher, the quality and craftsmanship justify the value, making Barbour a go-to choice for those who appreciate timeless, well-made garments.

"Soldi Buttati"

il numero di telefono risulta essere sempre occupato, le volte che squilla non risponde nessuno.
Mandando la mail rispondono in inglese 24/48h dopo e la merce ordinata a fine novembre ancora non risulta recapitata a fine Dicembre

"Showerproof jacket not showerproof"

So upset about a recent purchase. I’ve had many Barbour jackets over the past 30+ years. I recently bought a showerproof jacket on their website. I wore it once and spilled peanut oil on the sleeves. I took it to get dry cleaned. When it came back it was the weight / texture of a soft shirt. I wrote Barbour saying how upset I was - it wasn’t a wax jacket but it has a weight and starchiness to it which was removed after dry cleaning. There is no mention of no dry cleaning on the label - they should highlight this when you buy !! Barbour had me purchase some re- proofing liquid from their site which did not work. When I wrote back again asking if they could re - proof from their end they said no and instead offered me a discount code on my next purchase! After this bad customer experience why would I want to buy something else? Such an absolute waste of money!!! I’m not even asking for them to waive charges for the re-proofing - I would pay for it. I just want my showerproof jacket to be showerproof!

"In store order"

Alisha, a lady from the support centre, was very helpful with my request: I needed to find out availability of an item in the nearest shops. I was unable to pay by card or order online, hence I needed it somewhere close to me. When I have discovered that the item is present only in a very distant store, Alisha has kindly offered me to ask the convenient shop to order the item for me, so I could pay cash and get the item wherever I desired!

"Clean and rewax"

Sent my 6 year old wax jacket back for a clean and rewax, it came back looking like new, very impressed with the outcome, price and true to their word on the return date.
Would highly recommend.

"Il mio acquisto fatto il 22 novembre…"

Il mio acquisto fatto il 22 novembre ordine COM IT 009044, spedito con DPD 05112881350456 ad oggi 12 dicembre ancora non è arrivato. Fatte varie ricerche sul sito risulta ancora in viaggio, dopo varie mail sono stato conttato 8 dicembre da Becca Barbour Service Agent la quale mi avvisava che avrebbero fatto delle ricerche, ad oggi 12 dicembre nessuna notizia. Ho chiesto il rimborso. Il problema potrebbe essere da DPD ma i venditori sono loro fin quando il cliente non riceve la merce sono loro i responsabili. Grazie

"A coat I purchased for my daughter’s…"

A coat I purchased for my daughter’s Christmas gift. Cost £219. First week the button fell off. When I informed them. Was told they would send me a replacement.

It turned out they meant a replacement button.


Surely shoddy workmanship should be dealt with very very politely efficiently and without delay.

Barbour does NOT mean good practice good quality. As one might have expected.

"Outstanding customer service from Barbour"

I’ve have the most amazing customer service from Barbour. The best I’ve ever experienced.
I had a waterproofing issue with a jacket which they replaced, with unbelievable efficiency and courtesy. I’m thrilled with the replacement coat. A quality experience, for sure.