"Do not use their rewax and repair…"

Do not use their rewax and repair service. It's cheaper to just buy a new coat. £250!

Never again. Been stung.

"Mi trovo costretto a dare una stella…"

Mi trovo costretto a dare una stella perché di meno non posso dare, purtroppo.
Esperienza a dir poco terribile relativa ad un reso, non all'acquisto e alla spedizione dove sono stati ineccepibili.Il loro customer care è inesistente, ogniqualvolta li contatti la voce guida dice che tutti gli operatori sono impegnati e di inviare una mail alla quale però non ti rispondono mai. Un consiglio che posso darvi e di contattarli tramite Messenger di Facebook

"Dealt with Jessica from…"

Dealt with Jessica from Barbour,excellent customer care and after sales,proper company.

"Really happy with Edward from customer…"

Really happy with Edward from customer services. Such a nice guy and really helpful.
Just want to say a big thanks to him for helping me out.

"Great CS - thank you Jack!"

Recently dealt with Jack from CS team and I couldn’t fault it. They really care you as a valued customer rather than another sales being handled. We would definitely shop again with such a great CS behind and the great quality goods from Barbour.

"Returned and replaced Wellington boots"

A very good experience dealing with Barbour in customer services. January 2024.
Thank you very much Alisha for your efficient and quick response to my issue.
A pair of Wellies bought online and found to have a leak in one boot, not until some time later though, due to dry weather and not much wearing of them.
Barbour immediately asked me to return them for inspection and with proof of purchase, asked me to pick another pair within the price range and new boots promptly arrived days later.
Much appreciated, good service isn’t always the case nowadays, things can be faulty and can be addressed
which is what we hope for. I will certainly use Barbour
again after this excellent experience.
Thank you.

"After sales was outstanding!!"

After sales was outstanding!!! Purchased some Wellingtons back in November, but unfortunately I had a problem with them and contacted customer services, I was looked after by Lynne who was brilliant. She arranged for them to be collected from my house and a new pair are now on there way! This kind of customer service is top draw
Thanks again Lynne

"Poor Quality Wellies, and rubbish Customer Service..."

I bought a pair of gents Barbour 'Bede' wellies in May 2023, so less than a year ago, and as there was no point in reviewing a pair of new, and untested, wellies, I've given them a fair chance, checking their performance and resilience under normal conditions. Since purchase, the boots have been subject to very occasional and light wear: I'm not a farmer or a tradesman, and the boots are only ever worn in really wet weather, mainly when walking two elderly wee dogs who don't walk very far in the first place.
Initially, the boots seemed fine: comfy, accurately sized, and in what was always very light 'wet' conditions, kept my feet dry. However, this changed last week, when out of necessity, I had to pick up the dogs and walk through a fairly deep puddle, over a distance of 1 to 2 yards. I could immediately feel the ingress of water into both boots, and just plodded onto the path and walked home, squishing as I went... Anyone with wee dogs or substandard wellies will know the feeling. Being a realist, I checked for any tears in the main body or sole of the boot, with no success, and the integrity of the boot hadn't been accidentally breached. I checked the soles, and while they were intact as such, the wear on them in no way reflected the frequency with which the boots were worn, or, indeed, the environment: short, well drained grass areas and soft pathways. The soles had worn badly, and seemed very thin at that point. Again, concerning, but not the source of the leak. I finally found the breach in the boot, at the heel stop, the raised, hard rubber extrusion at the back, where the intended purpose is to be used to help pull the boot off, by standing on it with your other foot as you remove the welly. On further inspection, I could see that the heel stop area was the site of two parts being glued together, instead of being moulded from a single part, giving it a built-in stress point/ weakness at a part of the boot that would, arguably, be the most stressed in daily use. An obvious design flaw, and obviously the ruination of the boots, worn rarely and only 8 to 9 months old.
I tried speaking to the vendor, a large on-line retail company, but they said I had no redress due to the time passing, and suggested I contact Barbour customer service. I did this, but was told my request for help failed on two points: it is the retailer who is responsible for returns and faults, and, again, too much time had passed. I mentioned that I thought a 12 month guarantee would have been a safe assumption on a purchase like this, but was told no. I tried calling them back later in the day to speak with someone else, but couldn't get through.
So, all in all, a bit of a duff experience from Barbour: a fatal design/ build flaw from the company whose name is synonymous with outdoor wear, and a complete denial of responsibility for the product. Sadly, as is the case these days of crap/ indifferent customer 'service' I need to put this one down to experience...

"RESI IMPOSSIBILI DA EFFETTUARE"

ho effettuato un ordine dal sito ufficiale, ed è arrivato tutto e velocemente, purtroppo ho sbagliato taglia e devo effettuare un reso,.... sembra impossibile farlo!! il modulo resi del sito non funziona!! al numero telefonico servizio clienti non risponde mai nessuno, ho mandato mail a destra e a manca senza ottenere altra risposta che da un boot automatico che mi rimanda al sito sezione resi, che purtroppo non va!!

"UNA VERGOGNA"

Trovo davvero imbarazzante a dover scrivere una recensione del genere, ma sono obbligato.
Ho ordinato 1 mese fa esatto, l’articolo che mi è arrivato era errato, ho fatto il reso, da allora nessuna più risposta, nessun rimborso. Telefono da 1 mese tutti i giorni, non rispondono mai. Email neanche. È il servizio più scadente che mi sia mai capitato di affrontare online.