"shame on scotch & soda) Not the same…"

shame on scotch & soda) Not the same quality you have in stores this is cheap quality marchandise made for the sale with no return policy, I'm a big time s&s customer and this is the last time I'm buying any thing from you.

"Terrible fit, terrible returns policy, terrible retailer"

I would give them zero if I could. Considering this is a self professed 'premium' brand with only one retail store in the UK, it's already bad enough they don't have free postal returns for online orders. Even worse under the current circumstances when said one store is closed, so absolutely all of their trade has to be online. It's bizarre that any retailer thinks it's acceptable to charge £7.50 for returns postage.

The situation is made even worse by the average quality of the clothes. The fit of the jeans I ordered (full RRP £135) was absolutely awful, on par with mass produced high street fast fashion, i.e no fit and clearly not designed by anyone with real skill (ironic for so called 'Amsterdam couture'). A real shame as a lot of the clothes look really nice online, but I will never be ordering from them again.

"Kundenfreundlichkeit im Shop Hannover ist unterirdisch"

Zum Zeitpunkt des Stöberns hatte ich im Store Hannover noch ein allerbestes Gefühl.
Während eines späteren Anrufes im Store ist mir die Kinnlade runter gefallen, wie man über Kunden spricht und vergisst die Stumm-Taste zu drücken.

Das war das letzte Mal in diesem Store um nach der Krise die Geschäfte vor Ort zu unterstützen.

Dort nie wieder Herr B !

"Retailers should be mandated at Check…"

Retailers should be mandated at Check Out to display return fees!- Agreed!
So many other companies offer in store exchange or return free parcel. Disappointing.

"A fantastic in-store shopping…"

A fantastic in-store shopping experience at Scotch & Soda, Westfield Carindale.

I was buying a gift for my wife for Mother's Day and your Team member, Angel not only gently drew information about my wife - her size, style preferences and wardrobe - from me, but then directed me to quite a few options and possible accessories.

We eventually chose a shirt which my wife loved and she wore on Mother's Day. Angel also suggested I check out the Men's area for myself.

Overall, a delightful experience!

"Onduidelijke info over retourneren"

Onduidelijke info over retourneren.
Niet duidelijk gemeld dat je de retour kosten zelf moet betalen, vanuit België kost dit meer dan €13. Je moet zelf ook alles met de post regelen. De maten zijn onduidelijk. Ik had een kleedje gekocht in XS dat paste als een M en een topje in maat XS dat paste als een XXS.

"Rücksendekosten werden nicht erstattet…"

Rücksendekosten werden nicht erstattet und das wird extrem teuer, wenn mal was nicht passt!
Das Unternehmen reagiert nicht auf diese Kritik.
Schlechter Service!

"Online Shop nicht zu empfehlen"

Online Shop nicht zu empfehlen.
Alle Shops zu wegen Corona musste das Paket nach Holland zurück schicken auf eigene Kosten...17,99€ für 3 Jeans...kein Ausgleich bekommen...nichts...schlechter Service....

"Website / Brand Transparency"

Website / Brand Transparency

Retailers should be mandated at Check Out to display return fees, if applicable, particularly if significantly above market average which this is at c£7. Because the brand is not upfront about the cost it provides sufficient deterrent against using the brand or online purchasing (unless you live near a store for free returns)

Sizing is also disappointing because it is not consistent

"Return costs to be paid by customers?!"

Return costs to be paid by customers for 100 jeans? Seriously? In 2020?