"Sent out damaged parts and does nothing…"

Sent out damaged parts and does nothing to resolve the situation I wish I read the reviews first

"Scamming B******s"

I ordered a part from here, paid extra for the guaranteed delivery date (it was late) Then had the part fitted by my mechanic, by the time he drove it out of the workshop, it failed.
Do not order anything from this site, I would give less than one star but it wasn't possible.

"Terrible customer service.."

Terrible customer service..
Wrong parts shipped
Took so long to rectify the situation
Do not use this company
Use Autodoc..

Mister Auto, please don’t reply with your copy and paste apology..it’s not acceptable..


UPDATE!!!!..I HAVE EMAILED TWICE AND STILL NOT REFUND…

BETTER OFF USING AUTODOC!!!

"Great company half the price of Irish…"

Great company half the price of Irish sites 👍 bit of a wait for items but highly recommended 👌

"5 days after ordering the item was still not dispatched"

So I paid for priority handling and fast shipping on an important clutch part .
5 days later the item was still not dispatched .

After a phone call though i recieved a genuine apology and the part arrived the following day so I was pissed off at first but they rectified it in good faith as soon as I got in contact . Still think I should be refunded the priority charges or at least given a ( stackable ) voucher. Hope my next order will go better or I'll have to give up on Mister Auto

"Ships from Germany so often RHD parts"

Price is great, delivery reasonable and they have all the parts I can't seem to get anywhere else.

You just need to be aware of what you are buying. I assumed that because it was a .ie website they were operating from Ireland. They are in Germany and often the parts are for Right-hand-drive. It took me a couple of orders to realise that it wasn't a labelling error but that the parts aren't always fully/correctly described on the site.

"Used many times. Find them great."

I have ordered stuff umpteen times without any problems. I like that they stock brand names (unlike local motor factors that stock the cheapest rubbish they can find). Delivery times are not fast.

No hassles in changing, cancelling or returning.

Keep it up!

"Avoid Avoid Avoid!"

Avoid Avoid Avoid!
just absolutely useless.
Part ordered doesn't fit the car even though it's supposed to. You won't get through to customer service either. When you ring customer service you get several messages that sound like they're recorded on a toilet. Eventually you'll just be on hold until you give up. You also get a foreign message played over and over even though they pretend to be an Irish company.
I ended up buying my part locally and it fit perfect. The part from mister auto will be going to the scrap as it's a mystery to what car it actually fits.
I've bought numerous parts online from different suppliers and never had trouble with parts or returning anything. Mister Auto doesn't even have an email address to contact them with. I think that says it all.
Avoid!

"Broken fuel pump …"

Pack the items so that they don't get broken and also to be able to contact someone to tell them about it

"RE: My order [MA#2742041]"

This company has terable service on refunds I returned some dics that there site said was compatible with my car only to find they were to small and holes didn't line up with nut holes so I called them ok they send me the return information witch I posted back the same day I also had to go out and get another set of dics at a price of €150 thinking my refund would be quick once they got them they received my return on the 19th of August 23 so I contacted them to see about my refund only to be told they had to be shipped from Germany to France and I had to wait 14 days for my refund why O why couldn't they have been shipped to France in the first place beggars believe?? Any way on there site it doesn't say you have to wait 14 days for a refund I have the Proff from there site that says once we receive your goods back you will receive your refund no mention of waiting 14 days and as for there email replies there a waste of time still waiting for my refund but I will never use this company again for anything once I have my refund I will never use again I payed with PayPal even they agree that it wasn't stepalated rite on there site avoid!!!! And have you noticed by the replays from this company to customers that wrote a bad review it's the same robotic answer all the time terable terable service don't bother with ordering anything off this outfit you will be sorry 😐 company ask for more information on my order said they would sort it but they didn't bother shows you what this company thinks of its customers!!