"I would give it zero if possible"

I would give it zero if possible. I ordered in November and received no items. I was still chasing for a refund as recent as last week. They cancel PayPal refunds ( stops you keeping resolution case open) just before it clears. Luckily I'd alerted PayPal who finally got my refund yesterday as they manually took it from them.

Their excuses are full of holes, they have removed the review tab from FB due to so many being scammed.
Do not buy anything from them. You will fight for a refund.
Disgusting attitude, rude and since discovered they do this to many many others.

"Furious to see this company is still advertising …"

Furious to see that this company are still advertising their clothing ( received an email today) when they have had so many bad reviews stating that items ordered recently have not been received. Save your money people!!

"Absolutely shocking"

Absolutely shocking. Do not order from this company! I placed an order in November, paid for next day delivery, nothing arrived.Was told all orders issued on a certain day had gone missing so they would send item out again, signed for, still nothing. After numerous emails asking for a refund, I have had one response advising a refund would be processed, I am still waiting and it’s now February. It’s criminal that they have kept my money.

"Please don’t order"

I have ordered before with no issues, however I placed an order 30/12. I have not received my items.
I have called continuously, I have spoken to Richard the owner who said someone from the office would call me within the hour.
No call.
I then went through to the office where I was advised that no one works there.
I am appalled
I have now reported the company to my bank who have responded to say they will refund my money (NatWest) brilliant bank
I just can’t believe that this company can do this to people, even in normal times it’s bad enough, but now when some people are struggling it’s just so wrong

"Dreadful Customer SErvice"

Ordered on 1st Dec 2020, nothing received to date - no refund, no goods, no replies to my many emails - I have reported them to Trading Standards.

Dreadful customer service - I've been a loyal customer since 2017 and have bought many items off them - never ever again.

"I placed an order on the 8th of Jan and…"

I placed an order on the 8th of Jan and the money has been taken out of my account. The item has not arrived as yet. I have emailed them twice with no reply. I feel very frustrated what can I do next??

"It looks like im in the same boat as…"

It looks like im in the same boat as everyone else!!!!
ordered and paid my money £77.50 in Dec still nothing has arrived !!!!!!
ive emailed and phoned no answer or reply, looks like were all getting ignored..
so so unprofessional.. so it looks like ive just waved goodbye to my hard earned cash.
so i'm gonna to the trading standards its not acceptable they need to refund people or speak to us, im not unreasonable i have my own business problems need to be faced

"I am still waiting for deli of 2 gems"

I am still waiting for delivery of 2 items Money taken from my account on 31-12-20 !!!

"Order never arrived"

Order never arrived. No one replied to my emails. Hacked off !!! Was a sale item and not expensive but that’s not the point . Just reply !!!

"Having finally received my order albeit…"

Having finally received my order albeit a different colour because of course they had sold out of original I was informed that I could use a£10 voucher against this purchase and I would get the refund . This was on the 17 th December . I still have not received it . On trying to get through to customer service the call keeps cutting out . I would be very wary about ordering from this company . They are unreliable and difficult to contact . I have also tried e mail but those have been ignored