"One of the worst companies I've ever…"

One of the worst companies I've ever dealt with
Helpline is completely non existence
no customer service person available no one calls you back or emails you back once they got your money they don't care about the customer
Need alot more staff to handle the amount of work
Have opened a dispute with the bank to get my £1300 back.

It's a shame you can't give zero stars not even worthy of the one star

"Purchased this spa GARDA 6 BROKEN "

Purchased this spa GARDA 6, set up as per instructions, 24 hours later on 30c left another 24 hours now heater and filter does nothing , blocked me on social media messenger, blocked on warranty email , tried phoning ,no one available, filled contact form just received generic email saying 4 day response after 4 days get another email asking for photo, sent back now another 4 days to wait , £1424. wasted for a useless piece of equipment

"All communication turned off."

All communication turned off.

"Horrible customer service"

Horrible customer service, waited 2 months for a hot tub that was due June, error with warehouse, replacement ordered, never arrived, 4 days to reply to emails, can't get through on phone, save your money and buy one elsewhere.

"Customer service is really bad"

Customer service is really bad! You can't speak to any human and they don't reply back to emails save your money and go to another company 💯 this company have ruined my kids six weeks holiday I'm sat with a hottube which the heater and filter stopped working after using it once I will be going in for a refund
EDIT: it Is in my partners name, and after 12 days of trying , we are finally in contact with EMMA who seems to be a lot more helpful, will edit post again if order us collected and refunded.

"I would love to give a zero but I had…"

I would love to give a zero but I had to give a 1 they stole my money and I have NEVER Received my spa! They will not get back to you! I am out 605.00 all the good reviews are written by a company they have hired!

"Do not purchase "

Warning. Do not purchase from this company. I never tend to write reviews as I’ve never really needed to, however people need to be warned.

We purchased a £1200 foam spa to replace our 4 year old Lazy Spa and spent many hours considering replacing again with the same company or try with Wave. Decided on Wave but after 4 weeks heating stopped working and was really noisy. Since then customer service has been appalling. They respond every 4-5 days despite me emailing within minutes of their reply. Phone and chat is useless. I’m not taking legal action given they have not replaced the heating unit.

Anyone considering purchasing I wouldn’t bother and stick with a Lazy Spa. My daughters have nothing to use now.

"Do not order from this company!"

Do not order from this company!

"Horrible customer service"

Horrible customer service, absolutely unresponsive. I ordered a hot tub 2 weeks ago, the mat arrived in 4 days the hot tub still hasnt shipped and the only way to contact the company is a chat feature that turns into an email. They claim 4 days for reponse, but I am still waiting. I am 2 days away from filing a claim with paypal and requesting a refund. Very disappointing.

"Do NOT buy from Wave Spa!! Horrible product and customer service! "

Giving them 1 star is being generous. I ordered an inflatable hot tub from them for my daughter’s 17th birthday. When we tried to inflate the tub, we got nothing. It doesn’t work at all. It has been 4 weeks now and she still hasn’t gotten to use it. I tried the chat option online, tried calling the number provided, and I have emailed multiple times. They replied to me twice-although it was a 4-5 day wait after each message I sent. But they did not resolve anything. They gave me instructions to fix a totally different tub/control. I have never dealt with a company so incompetent. Especially for the amount of money I spent. I highly DISCOURAGE anyone from buying from them. I wish I had never heard of this company. I gave my daughter a hot tub that doesn’t work for her birthday. Thanks a lot, Wave Spa!