"No one to talk too"

The inflatable top has developed a split at the seem, it's in such an awkward position, right in the corner it's not repairable. I have tried phoning numerous times, chat is not live, customer service phone line is voicemail only, no response to email. I have a very bad feeling about this and makes me very nervous , I'm not going to receive a response.

"Diabolical customer service "

I wish I had read reviews on here before I purchased. The customer service from this company is diabolical, none existent. My brand new hot tub obviously has a major issue when water is trickling out of the air inlet, the beeping doesn't stop and error codes. But after countless phone calls, 4 emails with photos, trying to get them on live chat I get sent a generic email to tighten up the inlets. Ridiculous and it seems from a Facebook group I'm not the only one.

"Lucky they even got one star from the…"

Lucky they even got one star from the off iv had issues hot tub didn’t work gave them chance after chance to help couldn’t be bothered to even ring me then after 4 months of trying I finally got them to refund me and pic the hot tub up but o boy it didn’t stop there I acquired one from bnq then realised it was the same company so I cancelled it and wave spa tried to use the other hot tub as this product so as not to refund me I ended up going to the top with bnq to get my money back wave spa gave me a part refund not full which I’m now chasing as they said the hot tub was used no sxxx how else was I meant see if it works they constantly lied to me said they don’t know who I am or have any information regards my order iv reported them to trading standards now and in process of taking them to court for my full refund stay away from these they will fob u off and u r buying second hand units trust me

"Extremely disappointing"

Astonished to see such glowing reviews. We have had nothing but disappointment from Day 1 with wave spas. Ordered a hot tub as a special birthday present in May, expected delivery wc 20th May. For weeks we received nothing. Customer service (when they eventually emailed back) kept promising that it would be with us soon. Eventually it arrived end June. Heating unit didn't work, and half the order wasn't sent. Eventually got a replacement unit, also not working. Desperately now just trying to send everything back and get a refund, but no answer on phone (ever) and repeatedly getting asked to submit videos of the faulty item by email. It is honestly painful to deal with this company and one disappointment after another. Well done to anyone that has had a positive experience. If you are unsure, please review the various Facebook groups dedicated to issues with Wave Spas. Not usually one to write bad reviews but I don't want this to happen to anyone else.

"Customer Service is diabolical"

Customer Service is diabolical. I have sent 4 emails regarding my wave pacific 4-6 persons tub which is not fit for purpose. I have received 1 email telling me to do the troubleshooting even though I have already told them this doesn’t work. It nearly scalded myself and my child. I have asked for a replacment and collection of the faulty tub but to date I have not received a reply. If I don’t get a reply within 7 days i will have not alternative but to go to trading standards and instruct my bank to recall my payment.

"Can’t fault this company in my…"

Can’t fault this company in my experience. Good hot tub delivered back in 21/22 on time and a replacement tub liner when mine developed a fault. Just bought a replacement cover and delivery was next day. Very good

"Wave company is just awesome"

Wave company is just awesome, not only are they a British company, but their customer service is second to none, had a wave kayak seat, the clasp had broken, replaced without any quibble. Sam was quick to respond & dealt with my query. With a fabulous outcome.
I have used this company in the past when I bought my sup & will be using them again when I upgrade my board in the future.
Well done Wave - fabulous customer service is so rare nowadays.

"Don't expect any contact from customer…"

Don't expect any contact from customer service it takes them weeks to reply, you can not get anywhere on Facebook, email, or phones discusting customer service, if u get any problems with your purchase don't expect to get it sorted

"Purchased a 6 person square pacific…"

Purchased a 6 person square pacific spa. It came fairly quick but, the instructions were for a round spa and much different than the one I have. The air port was in a different spot, it makes no mention of how or where to add chemicals and worse yet, the air valve off of the bubbler is leaking. There is a cap with a spring that should seal under pressure but it doesn’t an so it is leaking all over. I tried reaching out to wave spa but to no avail. Their number is international and even biting the cost, once answered by an answering machine, they tell you the obvious and you get nowhere. I emailed them over 30 hours ago and haven’t gotten any response. They have no customer service and I would never recommend any company you can not speak to in person especially when you have water involved!!!

"Never known a company like this"

Never known a company like this! Made a order on the 24th June still no delivery can't even talk to anyone about it no answer on anything disgraceful customer care as there is none! Avoid like the plague!