"Amazing Customer Service!"

I emailed the team at Wave after discoverering my new out of the box Pacific 4 person hot tub began to deflate after I’d filled it up ready to use. I’d bought the tub last year but for various reasons we’d not used it, so it was well out of warranty and I really just wanted suggestions as to how to find the problem.
Tom sent me back the nicest email and as a goodwill gesture he said he’d send me a new liner, which he did, and just 2 days later my lovely new tub is already up and running. Amazing service, thank you so much Wave, and Tom in particular.

"Do Not buy from these Rip off Merchants "

New como spa delivered 4weeks late used 6times now faulty and can’t get in contact with them to discuss. Telephone has message saying busy will call you !!nothing email states busy will reply usually in 4days nothing. Live chat tell them the fault they say someone will be in touch.again nothing this was reported 7days ago. Everything is made in china and appears to have a design fault Do not use this company look on Facebook nothing but bad reports £1300 for this and no company back up. Worst run company I have ever dealt with.read the reviews they seem to think goshting people is acceptable

"Non existent customer service"

Non existent customer service! Wave spa Atlantic purchased used once for about an hour and since then ive been unable to use due to what I assume is a faulty temperature sensor. Temp says 44 but thermometer in pool says only 31. Heater and bubbles wont work as it cuts out. Also seems to be losing water from underneath the heater unit. Tried emailing and just get sent a generic email with instructions on how to clean the filter which shouldn't be an issue after 1 hours use!! Did everything they told me but still not working..also sent photos as requested but no response to these. I've emailed countless times and asked them to call me but now no one is responding. I've asked for a replacement or refund but they're ignoring me. Also left voicemail but again no call back. I wanted to use this for my daughter's 18th birthday party but was unable to as the spa is clearly faulty. I've spent £380 for a spa I can't use and have no other way to contact customer service. AVOID THIS COMPANY!

"The spa was very good overall"

The spa was very good overall, sizing and comfortability and ease of construction.
I had an issue with the heater motor which was quite noisy with a high pitched whirring sound. After contacting customer services I was dealt with by a chap called Tom who was very helpful and, after some info to establish the severity of the noise Tom sorted me out a replacement heater.
So overall I am happy with the product and with the aftercare that I received by Wave Spas through Tom.

"Total Scam!"

Total Scam - My legal team are about to launch a carefully planned viral attack on this company on every social media platform available designed to take this company down. They are nothing other than total thieves. I couldn’t care less about the £600 wasted. Ive just paid my own marketing agency, and my legal team a £10k retainer each to close these bunch of con artists down. I’ve left a final message on their answering machine with my cell phone number, and if I don’t receive an explanation by COB tomorrow, then they will regret ever taking my order. JM

"Friendly, informative and helpful "

Tom got back to us very quickly and was very informative. I love how friendly he was. I feel this company really values your customer experience and seems to genuinely care. We love our hot tub and can’t wait to use it! We also bought the starter pack, amazing value for money!

"Total scam - Avoid"

Total scam, have be trying to get a refund for 2 months, for an unfulfilled order and they have now blocked me on messenger, which is the only way that they will communicate with you.
Have now raised a reclaim via my card issuer.
Avoid

"Excellent"

Excellent customer service and very quick to get back to you. I had a question and was answered straight away.

"Delivery date has been and gone still…"

Delivery date has been and gone still no sign of items, advised spa and chemicals where in stock last week but unable to contact anyone for an update, update 22.7.24 still 2 boxes missing, DPD requesting I contact wave as they can't find them. Numerous emails send still no help!

"Wave rio spa"

Wave rio spa. Purchased weds 10th
Assembled, filled… only to find it was the wrong sized cover. Fair enough these things happen but there is literally no customer service team. Emailed, called, left voicemails, live chat (bot) since Thursday with no response. 5 days and counting… this would have been so simple to rectify simply and quickly. Shocking!!!!