"Great Customer Service!"

I bought a Wave spa set awhile back and hadn't been using it much as I didn't have time. I set it up this year and used it 3 times only to have th3 pump stop working. I contacted Wave and they were super kind and are sending me a new pump at no cost. Very happy with this service and appreciative that they are standing behind their products. Thank you, Tom and Sam from Wave!

"Wave and Affirm Suck"

The company sucks. 7 weeks and they just found the spa was sitting in their warehouse and in the mean time Affirm another company that sucks is saying I did not provide enough evidence to support my claim. The wave team said they have the spa and tried to get me to have them deliver. Are you kidding me hello no just let AFFRIM as all the emails and documents I've sent are not enough, I never want to do business with either company. I sent the CEO of both companies the documents and the lack of support communication and resolution. Guess what no response do not use either company it's-been a nightmare. Refund now

"Heating unit issues"

I recently contacted wave spas with an issue with my heating unit.

Paddy from customer care replied and gave me step by step troubleshooting information which resulted in the issue being fixed very quickly.

This isn’t the first time I have contacted wave spas about issues or queries, but every time I do I get a very helpful customer care person dealing with me.

"Fantastic service "

Fantastic service purchased my Paddle boards a while ago now still going strong after lots of use.

Contacted support via email with a question and got great support from Tom who answered my questions and sorted us out.

Could not recommend these guys enough quality products and great service.

Thanks

Ian Bates

"Great customer support"

I had an issue with a spa and customer service wad very professional and great.
Thumbs up for wavespa

Keep up the good work!

"After a delay of the order they…"

After a delay of the order they compensated me free of charge some filters which were appreciated now the tubs here it is up and running well apart from the weather Sharon from wave has been good at responding to my questions quickly

"Great customer service and fast…"

Great customer service and fast delivery but their paddleboards are not made to last. They have broken after 1 year.

"Empty Promises and disgraceful customer service."

*DO NOT USE THIS COMPANY*

Honestly if I could give '0' stars I would. Do not be fooled by these fake reviews of 'great customer service' because I can tell you what kind of customer service I received.

5 months of waiting for a hot tub I pre ordered in February that never turned up. I'd paid nearly £1000 for it. Empty promises, random dates for delivery. No courtesy messages to even let me know what was going on. They only ever gave me 'bad news' when I was chasing up where my item was constantly. Given excuses of the colour not being available, waiting until the 20th May for delivery, promised phone calls that never happened. I left messages on their chat, phone, email and FB messenger. You can tell they are struggling as they've put an automated message on their social media responses.

It's terrible. They aren't willing to help, they want you to return items you aren't given a refund for. They even had the cheek to give me a 6 person replacement for what I'd ordered if I paid an extra £300 for it!!!

Thank goodness I used PayPal. Resolution centre worked perfectly after excalating my case I got a full refund, whilst 'Tom and Paddy' are still arguing with me over emails about the return of a £75 bundle I can't use.

Don't believe these reviews...check out the complaints page on Facebook about them. A LOT of upset and angry customers. Never again.

"Refusing to refund for faulty goods."

We bought a wave spa and it arrived - we set it up on June 18th but it started deflating slowly, so we pumped up another three times and checked all valves as well as carrying out the procedure to find an air hole leak, but to no avail. We contacted wave to request a refund for faulty goods and asked for them to collect it and refund out 399.00. Despite many emails I have 10 pages of threads, they are refusing to refund my money and collect the spa, asking for photos of the spa - why? I would give the 0 stars we are just going back and forwards - shocking customer service and also ignoring the consumer acts which states I have a right to return faulty goods. It would a 0 rating if they had one,

"Wave a great company for after sales service"

I have been using my Wave spa for 3 years now and it’s been working faultless. If anyone is thinking of purchasing an inflatable hot tub then Wave is the way to go. Being in retail myself I always say that a company is only as good as its after sales service and that is where Wave excelled. After 3 years of use some of the straps on the ground sheet broke off so I got in touch
with Wave and was helped by a very knowledgable person called Zoe who informed me that she had posted me a replacement without charge.
I couldn’t wish for a better service.
Thank you Zoe you’r a star.
Kind regards from
Allan a very satisfied customer.