"Terrible company"

Terrible company. I ordered a spa on 3rd May which was given a delivery date of 10th June. By the 7th June, I had heard nothing from them re:delivery date. I messaged on messenger, web chat, email, phoned to no avail. After a week of messaging, I eventually got a response that it had been delayed and would now be delivered in July. After reading other reviews, I had no confidence in this. As the company are so difficult to get a hold of, I decided I would cancel as had no faith in receiving support if there were issues with the spa. Took another week of daily contacting to finally get an acceptance of my cancellation. I was told to expect a refund in 5-10 days. After 10 days, still no refund. Contacted again, was told it was being passed to finance team. Another week has gone by and still no refund! Wouldn’t go near this company!! Absolutely dreadful customer service! Wouldn’t let me give zero stars!!

"I ordered a hotub Saturday"

I ordered a hotub Saturday, it said it would be delivered Monday. It's still saying order confirmation, however I have heard nothing since. Tried to contact them no answer.

"Pacific 4/6 Hot Tub purchase"

I made a recent purchase in April for delivery in June 2024 of a hot tub plus filters and chlorine tablets. There was a slight delay / query on the delivery, but as soon as I contacted Sam in support, I had the issue resolved in a timely and professional manner. Sam owned the issue until resolution and communicated back exactly when they said they would. The issue was resolved to my satisfaction and the support received was good. I am now enjoying the fun and benefits of the new hot tub

"Customer service correspondence takes too long …"

Slight damage to control area which so far has not been answered, taken about 6 weeks so far, length of time to get a response on average us 4 days but each time you reply to a question or supply more info it’s another 4 days so customer service is terrible

"Absolutely shocking customer service."

Absolutely shocking customer service.

"Initially was disappointed by the…"

Initially was disappointed by the experience. I ordered a replacement inflatable spa from Wave after my previous Wave spa was damaged by vermin but the order was delayed by about an month. Did think about cancelling but as the previous one was good stayed with it. So please I did, the new one has an integrated heater, insulation to the floor and the cover has a silver lining, so much better than the previous one. It heats up much more quickly and maintains the heat for longer. I bought a square 4 person one but 4 people would be very cramped, but is good for 2. Be aware that this company gets lots of enquiries so you can wait a few days for a reply, but they do eventually.

"Great little bbq"

Great little bbq. Easy to put up and use, takes up no space as it flat packs. It is robust and looks great. Cheap as chips but looks designer.

"Great spa"

Great spa, with great customers service... Paddy was able to answer any queries I had...

"Great customer support"

Great customer support, once I talked to Micheal asked me for a few things and then sent me out a replacement right away!
Thanks! Great support

"Great Company"

Great Company, wonderful team of individuals. Very happy with all of our products, highly recommend doing business. Thank you Paddy and friends, keep up the good work!