"Appalling service and fake 5* reviews"

Absolutely disgusting service. Product faulty after just four weeks and you cannot get hold of them, nobody replies to emails and the phone line is just a voicemail that doesn’t get responded to!! Had to escalate to the finance provider - Wave ignore emails for days/weeks at a time and when they eventually reply it’s some meaningless vague response. Just give me my money back so I can buy a Lay Z Spa.

Be warned - once you buy a product they send you freebies if you leave good reviews, be wary of any 5* reviews especially if they name staff members as they’re incentivised and not genuine!

"Great value, good company"

Prompt shipping, helpful customer service, and the spa is a fantastic and afforable addition to our home.

"great things 👍everything as described"

great things 👍everything as described, I recommend it👏👍

"Easy peasy and very relaxing"

We bought a pacific 6 person spa our second from wave, this is bigger and better than our last one which was well loved too.

Very easy to setup and gets up to temp quickly, easy to maintain and very comfortable I would recommend wave to anyone

"disappointing customer services "

Ordered spa as birthday present arrived but was faulty (heating unit), massively disappointing sent new controller didn't resolve issue , sent new heater which i had to change myself didn't resolve issue, returned the spa 4 weeks ago was told refund would be processed in 5-10 working days, still no refund have left answer messages live chat email and still no refund, I understand they are experiencing issues, but surely communicating and responding to customers queries is basic customer service ignoring customers contact attempts is simply not good enough or stating you will receive a response in 4 days not to have any contact is again very poor customer service

"Very happy with the Spa that I…"

Very happy with the Spa that I purchased! Customer service has been excellent, especially Paddy!!

"Shocking customer service and poor…"

Shocking customer service and poor product reliability.
We had our spa for less than 2 years when it developed a leak, the leak was from that I let valve which had obviously failed.
No replacement part was available and they no longer carry and spares for these products. Offered a 5% discount on any if their new spas as some kind compensation.
Avoid and buy something like a lazy spa where you can at lest get spare parts as and when they fail.

"We have had nothing but poor service…"

We have had nothing but poor service and communication from Wave. We have not been able to use our hot tub for a month due to the heater breaking. They keep saying they are sending out spare parts but never do. They keep ignoring ouR emails and fobbing us off saying they have sent parts but they haven't. I have asked for a full refund but still nothing. UESLESS COMPANY! DO NOT BUY FROM THEM!

"A truly frustrating experience… just respond!"

A truly frustrating experience! I ordered the product at the beginning of May, no contact following that but was expecting delivery at the beginning of June. Emailed, called, emailed, live chat, emailed, called. No response, so frustrated and a little worried I checked reviews (wish I hadn’t just trusted the reviews on their website) saw that this issue wasn’t uncommon. I emailed and called again to ask to cancel and for a refund - 1st response came through from Sam saying delivery will be this week (that was last week!) 2nd response from Paddy, it will be delivered this week! Another saying hopefully this week from Tom. None acknowledging or responding to my request to cancel my order. I am fed up and just want to cancel, get a refund and get a spa from somewhere else.

"No response from Wave Spas "

Ordered a hot tub in April which leaked from the heater unit from day 1. They promised to send a new heater which didn’t arrive. Then they promised to send an empty box to return it to them for repair. No box arrived. Since then we have tried to contact them via emails and telephone answering machines but have been ignored. Fed up with broken promises and continued silence from them. Going to contact Trading Standard and BBC Watchdog in disgust. DO NOT BUY A HOT TUB DIRECT FROM WAVE.