"Appalling Service"

i ordered my hot tub on the 1st of may for delivery on the 20th ..no joy i was sent a different tub which i refused when they tried to delivery it. I was told i would receive the correct one the following week..no joy..Paddy then e mailed and said he would try for a delivery for last week or this week BUT!! i haven't heard anything and had no response to the auto message system - e mails - telephone messages so i have asked for a refund before the bank take recovery action and trading standards are contacted
A truly appalling experience

"This company is a joke DO NOT BUY FROM…"

This company is a joke DO NOT BUY FROM THEM they do t care once they have got your money they don’t reply to Emails,Phone calls, on line chat, messager and when you put a bad comment on facebook they delete it. Wave spa give people there money back please

"Great product, great service, great price "

Placed an order for a fire pit on the website on a Wednesday evening and it arrived by Friday morning. The fire pit is really high quality and comes with the added extra of a carry bag, making it ideal to transport while camping. Simple assembly instructions were included in a pouch within the carry bag, which also conveniently stores the assembly clips. The fire pit was well packaged for delivery with each part protected in individual bubble wrap bags to prevent scratching in transit. Communication with customer service was great and they quickly responded to a question I had about my order.

"Order delayed and lack of contact "

Order W111344
Our delivery was WC 3rd June we did not hear anything from wave spas uk
After endless attempts of trying to get in touch via email, live chat, Instagram, lots of phone calls we got NO response
Finally the only way we got a response was linking on to someone else’s conversation on Messenger (Zoe) only to be told that our new delivery date might be WC 29th July
This is unacceptable
we have now sent a message via email and messenger requesting our money back and as of yet have had NO RESPONSE
One of our main concerns is if we have an issue with our spa how do we get any help and information if no one responds to any correspondence

"Spa Heater repair"

I used Wave to purchase a hot tub a few years ago but it had a problem with the heater this year. I was dubious about trying a repair as it was a few years old but having read other reviews thought it was worth a go! I emailed and got a quick response, Paddy and Tom answered all my questions, gave clear instructions on photos/videos required & kept me informed on how the process would work and how long it would take. Really simple to return and the heater was returned within 3 days, the same week, fixed and working like new, more efficient than before! Brilliant service, really efficient & how customer service should be! Will certainly use in the future when I need to eventually replace this spa!

"All Round First Class Service"

The ordering process is so easy, delivery was quick.
The paddle boards were first class on arrival.
I was especially impressed with the re-cyclable packaging.
The communication was great as well

"Good customer service "

Very responsive, good customer service, very happy with my SUP

"Delivery of hot tub has now been…"

Delivery of hot tub has now been delayed by two months. Purchased on 12 May. Chose colour and style for a delivery w/c 20th May. Chased delivery through 3 emails. Final told I wouldn’t receive delivery until w/c 29th July. They offered some free filters. I have requested a full refund……no response from the support team.

"Perfect starter "

Really great board and extras with on time delivery at a fantastic price. Comfortable carry bag too.

"Zero Customer Service - avoid this company"

I purchased drinks holders for my Wave Spa less than 14 days ago (the actual hot tub was originally purchased a couple of years ago by another member of the household and I’m pleased to say no issues, so far, with the tub itself), but I have since changed my mind about the recently purchased accessories and would like to return them, unused and still with the original packaging (except for putting on the side of the hot tub to see if they fit - they don’t, they’re loose and will slip if a drink is placed in them). I have been trying to contact Wave Spas via their online chat service, via email, their Facebook page and also telephone (all within the 14 day period) and no response received, as yet. I purchased using PayPal so will now be forced to open a dispute in order to return these items. Absolutely appalling customer service and I wish I’d gone through the reviews in finer detail before parting with my cash.
Avoid this company at all costs!