"Ive order spa in March "

Ive order spa in March , pr order for delivery - 1st week of April, then they have changed to beginning of May , after another change for the end of May and the final change for the week of 03/06/2024. I have send 5 emails asking for updates , live chat does not respond, no one answering the calls .
No communication from the company any more . I have now requested money back via contacting my Bank .

"This company have taken over 1000…"

This company have taken over 1000 pounds and not delivered the spa that I ordered over a month ago - they gave me a delivery time and nothing was delivered - I have written several emails and they take 3 days to respond to each one - I have paid for a spa that I do not own and now have no idea how to get a refund because there is no contact number and they ignore my emails - appalling!!

"Wavespas improved customer service. "

Like most people on here I placed my order and was told it would arrive first week of June 2024. Apart from an order confirmation I have heard nothing. I have made multiple contact through live chat and email but no response. Poor initial customer service when you’re spending so much money. ## UPDATE- Received a call from Paddy. Spa pool has arrived finally. It was explained that they have experienced I.T. problems which had caused issues contacting customers. Pool is fantastic and now communication is up and running I would have no problem recommending this company.

"Used on two separate occasions since…"

Used on two separate occasions since purchasing and it’s now leaking and has numerous error codes

"It’s a con!"

DO NOT BUY FROM THIS COMPANY!

It has now been 3 weeks since we received our Rigid Foam Como Spa and have had nothing but issues to a point where it is now just sitting in our garden with us unable to use it.

We have tried to get in contact with “Paddy” and “Patrick” to only receive short responses (mostly generic) and then they go off grid.
Nothing resolved, nothing paid back to us and now left with a broken Hot Tub and £1,400 out of pocket.

I can see that over 20 1-Star reviews have been issued on this platform in the previous 2 weeks and most of frustration appears to be due to no communication with their customers.

It’s simple - Invest in your company’s infrastructure, employ more staff so that you can tackle this issue head on and advise us customers, who have given you their money upfront, on a resolution!!

Will be taking this to the press and going legal.

#W112625

"Like most reviews ours is the same we…"

Like most reviews ours is the same we pre ordered it’s in March it’s been pushed back from may to June and this was ordered in March and we can’t get anyone to talk to by email and live chat and even by phone we have not received a update not impressed at all now since been trying everyday to get anyone to reply to us and nothing
I hope it’s not a scam but seeing some other good reviews makes me believe it’s not
Can someone please resolve this problem with my money back so we can get a different one elsewhere as summer is here or a replacement to our choice
Please reply to us

"Still waiting for my delivery……"

Still waiting for my delivery… impossible to speak to anyone. Have sent multiple messages/emails and no response. Quick to take money on the other hand.
Order was due wk commencing 3rd and NO update. When I click on view my order it goes to an error page. I would just like some communication for you!!!
Seems like I’m not the only one, reading the reviews. What a joke of customer service

"Just won't respond! (But did and all is good)."

Our order was estimated for this week but we've heard nothing. The "view your order" link doesn't work on our confirmation email. Nobody is available on chat and it says you'll get back to us. My partner and I have left multiple messages via chat with no response. I've emailed, no response and left a message on your phone line. You've had over £1000 from us with no communication since the original confirmation (with a broken link) and no way of speaking to anybody. PLEASE respond. (I've DM'd you on FB as well, no response).
***Edit***
I received a call from Patrick who was extremely apologetic and extremely helpful. It would appear they are a victim of their own success and struggling to keep up with the demand for info. Patrick answered all my questions and restored my confidence.

"Delivery date keeps getting pushed on"

We pre ordered an inflatable spa well in time for summer and we keep getting the delivery date pushed on. This is now the 3rd time it’s been pushed on so we are now doubtful it will turn up at all. We are now trying to get a refund and cancel our order but we can’t get hold of anyone by phone or chat or email. Very frustrating. No product and just want our money back now! Avoid!

"AVOID!!! Feels like a Scam"

AVOID!!!

Purchased the Rigid Foam Como Spa for my wife’s 40th birthday and have had nothing but issues with it since setting up.

- Filter/Heater unit rattles and makes a noise. Changing the filter doesn’t work.
- Mobile App is useless and gives completely wrong information compared to what the tub actually is.
- Remote doesn’t correspond with the tub itself. Reading 40/41 temperature but the actual water temperature is only 35-36 degrees.
- Unable to increase the temperature where the remote and mobile app remote doesn’t work.

Have been trying to get in contact with Wave Spa Customer Support to absolutely no avail.
Tried calling/emailing/webchat to only be given generic responses and then cut off.
Everytime you call you get given a generic voicemail saying “we’re very busy and leave a message”
No one has hit back to me in the last 7 days and no birthday plans to the use the tub has been ruined.

Absolutely scam of a company and will be taking this further legally.

They’re happy to take your £1.3k but then fall off the face of the earth when you have issues.

Order Number: #W112625