"Further to my comprehensive review…"

Hi
your latest email eventually was for me to take my hot tub to a DPD drop off store. REALLY - expect a customer to lift a hot tub, put into a car and take to a store, don't think so. Further to your reply, I have never received a reply the same day, see previous review on the 8 May with timeline. The only time you seem to respond is when I put a review on Trustpilot


Further to my comprehensive review dated 8 May I am still waiting for the collection of my hot tub and therefore refund. I will be starting chargeback proceedings with my bank. This has been going on for too long. Received email on 19/5 apologising for failed pick up and asking what day would be suitable, stated Wednesday 22 May as work from home. It is the 22 May and still have no idea when this will be collected

"Parts for hot tub lost in house move "

I had an issue with my hot tub following a house move, I contacted the help team at Wave who were extremely helpful and responsive, they answered all of the questions that I posed I was more than happy with the outcome! Their response were timely and clear and I couldn’t be happier with the outcome of my communications with the Team! My sincere thanks to Paddy, Patrick and Tom for all the support and advice you provided me with and hopefully when I receive my order, we’ll have the hot tub up and running again in time for summer!
Couldn’t recommend more highly - I thought I received outstanding customer service.

"New hot tub purchase "

I have purchased 2 hot tubs from this company and their service is always exceptional. I recently bought the new style foam hot tub and ordered extras filters stated on the website. Unfortunately they were the wrong type so I reached out to Wave Spa customer service and they immediately offered to replace the filters plus 6 more for free and stated they will update the error on the website (which they did). I will keep coming back to wave spa as they are brilliant!

"I’m so disappointed"

I’m so disappointed. I have the spa paid off and the pump is broken once again. We have had 3 replacements and have had it less than a year and that’s only with us using it for half of the year. It’s summer time and the spa is set up again we used it twice this season (literally getting in it 2 days ) and the pump starts coding. At the beginning when this happened customer service was on top of it. But now that the spa is paid off and I am having this issue again I have received zero response from the company after many attempts to ask for help.

"Excellent!!"

Excellent!!! Highly recommend!

"⭐️⭐️⭐️⭐️⭐️ "

Amazing 1st board! High quality sturdy board, and delivered in all paper packaging which can be recycled.
The instructions are easy to follow and customer service has been fantastic from start to finish!
⭐️⭐️⭐️⭐️⭐️ it’s a 5 star from me !

"Amazing Customer "

Amazing Customer service by Patrick. He replaced a part that had become faulty 4 years after I had purchased the hot tub. I would definitely recommend using this company for purchasing a hot tub as the aftercare sales is amazing.

"Lasted close to 3 years"

Lasted close to 3 years, the floor lining started to separate and leak. The console has also cracked and buttons began to perish. Contacted customer service and nothing can be done, 5% deduction on a new product offered. We have had less premium spas last longer. Thought this one was going to be a good better but it seems that was not the case.

"Osaka spa/hot tub"

Excellent Osaka spa/hot tub. Fast delivery and easy to assemble. Plus low running costs with the foam walls.

"Folding BBQ "

Got last week and put up to see what it looks like.Was a bit of a struggle because the clips that hold it together are in a small zipped pouch in the bag and I could not see them but now I know where they are it was easy to fit together and it looks very nice will see how it works in a couple of weeks when we take grandson on holiday but it looks good value