"Excellent customer service "

Excellent company especially their customer service. I had a fault with my spa which was resolved easily and stress free thanks to the assistance I received over the phone from Patrick. The hot tubs are also very relaxing and I've had many compliments from guests when they come over and see it and have a go. Would use again. Thank you 🙂

"Worst tub ever!"

Worst tub ever!

"4 years using wavespas and still going strong…"

I have had a superb experience with wavespa on my 4 year journey using their hottubs. They have always been able to support me with any issues. They are very prompt and efficient and Tom has been most helpful with replacing a liner so u can continue to enjoy my spa experience. I would thoroughly endorse this company as a very helpful, friendly and efficient company. I would not hesitate to use them again.

"Very helpful"

Great experience dealing with Tom. I made a mistake when ordering and needed to change my shipping address. Tom was super helpful and dealt with the situation straight away, putting my mind at rest that it would now be delivered to the correct address - thank you!

"Got there in the end!"

We waited weeks for the tub to arrive. But it didn't arrive in the week Wave specified. Having contacted them we were informed they didn't have our product in stock and were offered an upgrade. A week later the original tub arrived followed by an email to say they had found one. We were happy with that as it was our preference. However, because we expected a bigger tub we prepared a bigger area!

"Was happy but 3 mths use and we have the leaking under heater "

Edit update. Spa is now leaking from under the heater unit. Have emptied, reassembled and double checked all connections are tight. Used chat bot today 30th June. This seems to be a common issue so let's see what they say. Not impressed as only 3 months of light use for £1299!! Original review: Really happy with our new Wave como foam spa bought to replace their inflatable Atlantic that we have used for the last couple of years.
So far everything has been great, so much better than an inflatable spa and less chance of accidental damage or holes appearing in the lining seams, as happened with our last one. Easy to put together and definitely retains the heat overnight, losing only 1 degree.

"Fantastic customer service Fantastic…"

Fantastic customer service Fantastic products ao greatful I found this company thanks zoe

"I had an issue with my existing liner…"

I had an issue with my existing liner for my SWIFT wave spa. Patrick kindly offered to send a replacement for free as the tub has been discontinued. It arrived the next day. Amazing service - Thanks Patrick!

"I helped a retired couple order a spa 4…"

I helped a retired couple order a spa 4 weeks ago. The spa never turned up never received any tracking details. Then told two weeks ago can’t get the spa. Now been two weeks and still not received the refund. Cannot phone them. Do not hardly reply to emails. They are still £1100 out of pocket absolutely discracegul: do not order from this company!!!!

"Excellent customer service from Paddy…"

Excellent customer service from Paddy was brilliant and couldn’t have done anymore