"The best company"

The best company. Great jacuzzi. I heartily recommend it to everyone

"A successful upgrade from Wave - a top UK supplier"

As an upgrade on our first tub the entry level Atlantic Inflatable which we had great fun with for almost 3 years, we have recently received a Tahoe Eco Foam tub.
Easy to build and quicker to heat up it is most impressive and it also retains heat better when the bubble jets are running.
We fully expect the total energy costs will also reduce due to the provision of very substantial foam insulation blocks.
The Tahoe's build quality and materials are noticeably superior and give the impression that it will last many years. We are delighted with it and feel it is particularly well described on the Wave website.
We are delighted with this new tub and thoroughly enjoy every chance to relax in it.
Our grateful thanks to Patrick and Tom for their assistance from the initial order through to the date of delivery.
Alan & Gill

"WONDERFUL CUSTOMER SERVICE "

First off let me say The Customer Service was excellent! I received my hot tub way ahead of schedule, but there were some items missing from the order. The UPS website was totally clueless of what happened to rest of my order. I ended up emailing Wave Spa USA they jumped on the problem right away and figured out what went wrong with the situation. Not only did they promise to get my order to me right away I was also compensated for the inconvenience. As of today my items showed up at my house once again ahead of the promised date. Thanks very much Wave Spa USA!

"Great customer service "

Paddy was super helpful in assisting me with a replacement item!

"Hi I am waiting for my spa I.ordered"

Hi I am waiting for my spa I.ordered. no response from the company. Can anyone help

"Impossible to contact"

I tried to set up my brand new spa last weekend as the weather was gorgeous! Having treated myself to a new spa in the autumn sales but not wishing to setup over the very wet and miserable English winter. Totally dismayed to find my liner was deflating, followed all of the online guides to locate a leak, on my brand new liner. No leak can be found, however the pipes which stick out of the liner don't look right. So I try to contact customer services, live chat bot can't help and no matter the time of day there are no agents available, tried calling to get an answer machine, here I am a week later with a saggy liner and no faith in the company I have been recommending for the last 2 years as I have not had so much as an acknowledgement they have recieved my query. Such as shame as I have enjoyed many years as a happy customer. A reply to know that my query has been received would have done wonders especially if it set some expectations on how long it would take for someone to reply.

"Don’t buy from Wave Spas "

Extremely poor customer care. When I ordered my Wave Spa, I got an order confirmation and it stated delivery w/c 20/5/24. Whenever I clicked on ‘view your order’ I get a ‘…..server can’t be found message’. I emailed the company and Patrick responded a couple of days later confirming that my order would be delivered as stated and I’d receive tracking details.
I haven’t received any details or the item and no one ever answers the phone line.
From my experience, I can only assume that their reviews around great service are fake.

Edit 7th June: after finally getting a response from Patrick, I was told my item would be delivered w/c 3rd of June. It hasn’t arrived, I’ve received no confirmation or tracking details and the company is not responding to live chat or emails. I have seen that the price for my item (Garda) has gone up by £200 on their website and that The Range are also showing stock (maybe Wave Spas are facilitating their orders first?) at the higher price. Going by the poor service and the reviews mentioning poor quality/longevity of the components, I wouldn’t have anything from Wave Spas now. I have therefore requested a refund and as I’m unlikely to get a response from Wave Spas, I have also set up a claim with my credit card company.

"No hot tub and no customer service "

Similar to another review I have just read, I was expecting delivery of my hot tub this week (wk cm 20th May). I spoke to someone on Monday who said it would definitely be this week and I would receive some tracking info from DPD the day before delivery. It is now Thursday lunchtime and I have heard nothing. I have tried to contact the company at least 10 times on chat, similar amount of times on the phone and left various messages and numerous emails. I have not had a reply/answer to anything. I wouldn’t even mind if they answered and were honest and said it was delayed or there was another reason for non delivery, but you cannot get hold of anyone to find out what is going on. I will keep trying over the next day and a half and then request a refund. I would say it is definitely the worst customer service I have come across, and would definitely not recommend buying from this company based on my experience.

"Tom & Paddy & the team on Customer service was a fantastic help "

Tom on customer service was a fantastic ambassador for the Wave Spa brand every contact was curteous respectful and he offered unlimited solutions to a few problems we encountered. He even suggested trialing a free collection and repair service Wave were offering last year with the help of Paddy and the team you all need a mention behind the scenes my problem has been expertly managed with fantastic empathy and understanding thank you Tom and the Wave team
kind regards Phil & Julie

"Cheap material holes appear in the crevices "

Waves spa pin hole in crevice of the tub not possible to have been caused due to how small it is , tried everything to patch it up and it’s not worked because of where the hole is , spoke with them was told it’s out of warranty it was barely a year old and stored in the shed not left up during the winter months was cleaned dried and repackaged 5 months after I bought it took it out the may the next year and it was 14 months old , now left with a tub which constantly deflates over a few days and causes nothing but havoc as this was purchased for my autistic son who gets sensory feedback from the tub ,was told if I purchased another they would give me a 10 % discount on my new one , lol I’ve never heard anything like it in my life I certainly won’t be buying another from them , apart from supplying a patch for the tub their not interested the hole that appeared is the size of a pin so impossible to be man made but there not accepting responsibility for manufacturing a cheap hottub , however I have noticed they no longer sponsor a daytime tv show so I think this says it all , numerous of customers have reported the same problem with the tub and also been dismissed saying it’s out of warranty so I think they know the liners cheap quality