"I would highly recommend wave spas"

I would highly recommend wave spas. Not only do we have an excellent hot tub but they also provide everything you need to ensure your hot tub experience is safe and enjoyable. Excellent customer service too 😊

"I ordered an Osaka 6 hot tub"

I ordered an Osaka 6 hot tub, received extremely quick albeit in two parts, but was so happy when set worked amazing, I then noticed slight bubbles in the lining after 6 months I contacted them and they said it was out of warranty and basically blamed me, I have honestly taken super care of, to this date I popped the bubbles on and it blew the lining straight of the side, I am truly unhappy with what I have, I am going to be totally honest, I bought it in lock down, but never expected to be ruined just after 6 months obviously continues use has made it worse but if the problem was rectified in the first place I would still have a fabulous hot tub

"Terrible customer service"

Terrible customer service, ordered and paid for my spa over 6 weeks ago, it was supposed to arrive 27th May. But still no shipping details, no hot tub and no reply from 4 phone calls, 4 answer phone messages, 10 emails or 10 chat bot contact requests!
Have requested to cancel order and refund my money. Still no reply, hot tub or money back

"Overall Wave Spas provide excellent…"

Overall Wave Spas provide excellent service. Quality of of products and aftersales is excellent. No complaints so far.

"Shocking company avoid at all costs!"

Shocking company. Like everyone else zero communication and item still not
arrived despite it being booked for week beginning 20/5. Won’t answer calls or reply to email. Avoid at all costs.


** update on response from company. I still haven’t heard a thing so them saying it’s with the dispute team is a lie **

"Don't trust the estimated delivery dates"

Ordered when their website said delivery for w/c the 20th, which has well and truly gone. Absolutely zero communication from Wavespas. Found out via Trustpilot no less of this delay, not through Wavespas. The delay is well over a month.

Due to this delay and the complete lack of communication to go with it, I purchased a rigid foam spa from a competitor and emailed Wavespas to cancel and refund the order. I will update on the progress of this.

"A hot tub that heats up quickly and doesn't lose it's heat "

The new wave Spa is excellent. It heats up much quicker and keeps it's heat much longer than our previous Lay-z-spas. The pump being integrated means that there is much less room taken up as well.
The service was very good and delivery was surprisingly quick. The only negative was that I paid for weekend delivery but it came earlier but during the week. Luckily someone was home that day by chance.

"Criminal organisation? "

So baffled by this company. Basically avoid at all costs.
I have a Wave Spa sitting in my garden, that 4 weeks after delivery, still doesn’t work. And currently noone is answering my calls, chat attempts, or emails.
The baffling bit is every now and again someone magically appears and does something or makes the right sounds. Paddy sent me out a new heater (which also didn’t work), Zoe (apparently the UK manager) emailed to say she’d post a new controller and call the next day (she’s done neither) and I don’t know if they are just doing this to keep me hanging on.
The customer service number is never answered so don’t try that. Your best bet is getting lucky on the live chat (but this crashes on mobile so you have to be glued to your desk) but most of the time noone answers it. At this point I’m at a loss. I have a “hot tub” (4 bits of polystyrene in a bag) that doesn’t work and no one is doing anything to help. Trying to figure out how to get my money back and whether this is criminal / illegal activity.

I'm adding to this now subsequent to your note below. Your reply is just a token response. "Zoe" was meant to call nearly 2 weeks ago. 2 days???? I've been waiting for more than a month. If someone wrote a review like mine I'd pick up the phone immediately and explain the delays and give an update. It bullsh*t. How do I get my money back??? I can't.....

"Cowboy company"

Cowboy company, avoid at all costs. They take your money with no intention of fulfilling the order. Then offer you vouchers to use in the website! Ridiculous. Reported this company and my bank is involved.

"Poorly Built Spas that fall apart"

Wave spas are only as good as the products they make and so far I’ve had two of their inflatable spas and you’ll be lucky to get one summer out of each of them. The first spa fell apart after i had it folded it away after using it for one summer. The second spa i received to replaced the first spa and I have just got out of storage to use this summer and has come apart along the seams and is leaking air! So if you plan on buying a nice expensive Wave Spa be prepared because they are built using paper and you’ll be lucky to get one summers use out of it. Because the moment you fold them away they no longer work any more and you may aswell throw it in the bin.