"Cheap but professional"

Booked a flight for much cheaper than any other website (including the original airline) was offering. Alas this had to be cancelled due to COVID, however FlySharp sorted out the refund without any trouble (although some more communication would have been appreciated) and I got my money back after a few months. Easier than some airlines I've dealt with.

"Avoid"

If I could give no stars I would.
1. I had to tell them them air india had cancelled the flight. They refused to check with the airline and told me to call back in 1 week.
2.I called back 2 days later, to find out arbitrary change in flights, no email update and now instead of 1 stop, I have 2 stops!!!!!
3. When I point out this arbitrary change is not my doing and there are more convenient flights, I am told to pay a perfect GBP100. But they cannot explain why after basic flight costs and tax it is exactly £100.
4. Finally when I ask to speak to a manager. I am told he will call me back. He does not. It is the poor customer service exec. who calls back to offer me a reduction in cost and a waiver of £30.
For these 4 reasons they get 1 star.

"Buyer beware"

Buyer beware! I purchased two premium economy flights on Virgin Atlantic through this horrid company, and upon having to cancel a long-anticipated visit with my daughters and grandsons in the US, learned that FlySharp's policies are in contravention with those of Virgin Atlantic and among the most usurious and onerous in my extensive traveling experience. VA's change policy in response to the Covid crisis is to allow itinerary changes as many times as the consumer needs, within the time period allowed, at no additional charge. Yet FlySharp is demanding fees ranging between 225GBP and 320 GBP per person for me to book new dates. When I asked for a refund, they offered 160 GBP on a total fare paid of 1714 GBP. When I asked for a voucher to use against future travel, they sent me a document which, while correctly stating the value of the voucher, includes a link to VA which re-iterates their policy to allow changes at no charge. Steer clear of FlySharp at all costs. My issue may well wind up in a lawyer's hands, as my repeated and reasonable attempts to secure some sort of compromise accommodation have been met with tired bromides of "it's our policy," "it's not my decision; it's the company's" and "we only represent what the airlines tell us to." FlySharp's policies are predatory, densely bureaucratic, and in contravention with most consumer-oriented laws in the UK. Avoid at all costs!

"Terrible service. Don't bother."

Wasn't given the chance of a refund however they have allowed me credit instead. When asked when this credit is valid for they will not give me a straight answer and keep telling me british airways will deal with credit vouchers. After speaking to BA they confirmed it is down to fly sharp to issue the voucher. I forwarded this to them and again they have just completely ignored the email asking for an invoice number to “help” me even though its in every email they have sent me! Still no word back. Awful service. Never again.

"DO NOT USE THIS COMPANY!!!!!"

DO NOT USE THIS COMPANY!!!!!! WON'T REFUND AND WHEN IT COMES TO USING THE "VOUCHER" NOT ALLOWED TO USE TO VISIT COUNTRY WE WANT TO. COMPLETE SHAMBLES AVOID AT ALL COSTS!!!!!!!

"Do not use this agency!!!"

With so many bad reviews I would assume the positive reviews are fake!!
I have unfortunately had the mishap of using this company through skyscanner. They booked me on a flight routing through the usa to guatemala and unfortunately I was unaware that I wouldn't be allowed in the US. After speaking with them on the phone they told me they had a no refund policy and could only give me a tax refund of £150 (I assume they keep the rest of the money for themselves) or rebook me for a flight to the same destination before June 2022. When I asked them if they could find me a different route the response I got was "find it yourself" even though as a travel agency that's their job.

Terrible service. Terrible company.

"Avoid this company at all costs if you value your money."

Really disappointed with Flysharp and their customer service team. We booked for seven people to fly from Heathrow to JFK with British Airways via Flysharp in May 2020. The flight was cancelled due to the COVID pandemic, and Flysharp advised us that we could not get a refund, only a credit voucher.

This was fine with us, as we would just make the trip at a later date - we were told the voucher would expire in May 2023. However, we have rang them to book this week and they've forcefully said that we must pay a £150 admin fee per person to book the flight. So, £150x7=£1050 to rebook the flight that we didn't cancel, just for them to rebook the flight for us.

Now, we've been left with no option but to call the credit card company we used to book them with to get a refund, and failing that, we'll have to take them to small claims court - all over an admin fee that they've sneakily added on, even though I've read their online posts saying they've never charged an admin fee for COVID cancellations. Avoid this company at all costs if you value your money.

"Paid over £1700 for flights to Columbia…"

Paid over £1700 for flights to Columbia for our honeymoon. Flights were cancelled due to Covid and 16 MONTHS LATER we're still waiting for a refund. We've had multiple email correspondence with them and call every month but they just keep telling us that they're processing it.

Very bad company - avoid at all costs!!!

"Absolutely Shocking"

Absolutely shocking customer service, I have phoned multiple times regarding a partial refund of my flights that I only managed to fly one leg of, covid-19 saw my return flights home back from Australia cancelled.

I have been told multiple times that they are awaiting the funds to be released from Emirates but after being on the phone to Emirates this is not true at all.

I wouldn’t be as bothered if the flights weren’t extortionate but this is getting ridiculous now, I have been waiting since April 2020! There also hasn’t been any communication from themselves even though they continue to say phone back in 3/4 weeks, company is a joke.

"Impressive Service"

I was really impressed with the professional service delivered by Aarav. He exhibited very good communication skills and explained the different options available with us. I was happy with the overall quality of service provided by him.