"Extremely unsatisfied with the…"

Extremely unsatisfied with the service.After flight cancellation invoice number 4513170

"Had excellent service by J until…"

Had excellent service by J until my flight was cancelled - I tentatively rebooked to another date with the caveat that I might have to change based on the agreement with the employer - at no point was I informed by J that would be an issue. I have now contacted the individual and the firm and they would like to tell me that to change to a much cheaper flight, they would like me charge me for a change...


Noted your response below: please don’t fool customers

What I don’t understand is

1. When my flight was cancelled and I spoke to your agent, I told them my change was tentative - you can hear the recording of the call
2. My husband was always due to fly out on the 7th of March and since my flight was cancelled I did have to figure out if I could travel out with him.
3. Why was I not told that rescheduling won’t be an option? Where is this given in writing or on the call?

"Worst Customer Service Ever"

We book with Fly Sharp to travel to Dubai in January 2021, after being promised on the phone that if there was any updates with the flight or UK travel restrictions, we would get a full refund. After numerous emails and being hung up on the phone, Fly Sharp are continuously ignoring our concerns and going back on their word. With no policy to give refunds for passangers who cannot travel due to legal requirements! Will not advise to use this company to anyone, awful service. Booking Reference 79PR2M

"Had to threaten legal action to get my refund"

After numerous cancellations via Turkish Airlines, I decided to cancel my flight and get a refund in order to book directly through another airline.

I asked for a refund on the 17 December, and Flysharp representatives said that it could take up to 10 days, as they have to apply for a refund with the airline who will then pass it on to me, which was fine. After 10 days my refund hadn't got to me. I called Turkish Airlines who confirmed that my refund was released on that day, meaning Flysharp had been lying to me and holding on to my money unnecessarily.

I had to threaten them with a chargeback and eventually, legal action at small claims court to get one of the representatives to respond to me via Twitter.

I'm glad I got my money back as that was what was owed to me, but it has left a very sour taste in my mouth as these actions were extremely dishonest in such a trying time.

I recommend that everyone book with airlines directly in the future, cheaper tickets just arent worth the hassle.

"Extremely unsatisfied with the service"

Extremely unsatisfied with the service. I have booked my flight to Dubai on the 21/12/2020 with Golf air. I have not been able to travel because of the London lock down. I have since tried around 30 time to contact them they are telling me that I need to get the refund myself through the airline However the airline is telling me that I need to get my refund through FLYSHARP. The government saying that we should be getting a refund but in reality these company are Misleading. I’m still waiting for an answer, The contact centre are extremely rude and and helpful. I have asked for management to call me back I still haven’t received a call back since the 22nd of December. Please avoid at any cost.

"Great Service"

Booked flights with Turkish Air to Nairobi which got cancelled 4 weeks ago. Told Flysharp I wanted a refund NOT a credit voucher which was agreed after a short call to Turkish Air by them. Called back 3 weeks later to check the refund & this was credited back to my card the next day. Excellent stress free service & a very short wait to speak to there very busy staff.

"Received a full refund in 2 weeks"

Received a full refund in 2 weeks. Calls answered without being put on hold. Better than I expected!

"I purchased my ticket from Flysharp…"

I purchased my ticket from Flysharp last year
Due to covid19 my flight was cancelled,I was told that refund will be processed within 6 weeks but now it has been nearly one year now, still waiting for my refund . so many times requested them for refund but not process yet ,now I am trying to contact the customer service but there no one to pick up the call ,very poor service

"I have found Fly Sharp very easy to deal with"

I have found Fly Sharp very easy to deal with, both during my original purchase of airline tickets, and also whilst progressing my COVID 19 related refund due to the flights being cancelled. Throughout the experience the team have been very communicative and whatever they said they would do for me, they did.

"Kept me updated despite problems"

Trip had to be cancelled due to COVID, but the refund was processed in the timescale they said it would and I was contacted about the progress.