"Very efficient in processing my refund…"

Very efficient in processing my refund claims, highly recommend this travel agent. I will continue booking my holidays through Travel Sharp.

"This company is worse"

This company is worse, I don't recommend anyone to use it, I struggled to have my money back for a flight which was cancelled in march, I sent slot of emails and made plenty of phone calls but they always lied to me that the airline had not refunded them the money yet the airline had refunded and gave me a refund code for reference as proof. I advise not to use them .it's worse worse worse.

"Easy to book"

Easy to book, and very helpful when needing to get flight refund due to covid. Phones open longer than most and answered quickly. Wouldn't hesitate to use Flysharp again in the future.

"Always professional and helpful"

I have used Flysharp several times and always had amazing service. We had flights cancelled due to Covid and received a refund within a week or two of requesting it. We also recently booked more flights and the consultant looked over a month date range for every possibility to get us the best options. Will definitely use Flysharp from now on.

"Excellent cutomer service and…"

Excellent cutomer service and communication. Gave me a refund due to my cancelled holiday because of covid.
I will definitely book with Fly Sharp again

"I did not like it sorry"

I will make it simple. My flight was cancelled so I appealed a refund. This was in February. Everytime I call people keep saying to me that I will have my refund for the next 2 weeks working days. But in my mind I knew it would be atleast 3 months. So I kept waiting and ringing.

My partner who brought the same flight with a diferent agency, had his refund within a week.

So basically, I was not reassured enough or convinced enough that my money is gonna come back. I was thinking that maybe this is a scam or my money is lost. But, I kept ringing and calling and everytime, I get the same answers. I will just check bla bla, your refund is still processing and it should come within 2 weeks. And it has been days and months. And everytime I call they will say two weeks. My flight was February 2020, I just got my refund this November 2020 so I believed 9 months for them is 2 weeks.

Please stop telling people to wait for 2-3 weeks or any months. Just tell them that its been processed because I was hoping it would come. And it was big money too. I dont know I am just pissed that everytime I have to call they all answer the same thing.

"It will come within the next 2 weeks"
February-November.... very nice...

Just dont make out hopes up. That sucks.

"Flight was cancelled fight to get refund"

Flight was cancelled, Flysharp refused refund. Spoke to representative who offered voucher less over £500 admin fee which I refused. After 7 months and letters to CEO of Southall Travel who Fly Sharp are part of I received a patial refund from Southall Travel and the remainder which was a second payment through Chargeback via my credit card company. The representatives shout on you at the phone trying to intimidate to get their own way. Horrible company and people. Lastly the CEO never responded to my letters and a female representative phone to say refund will be made in next 2 weeks. That was the only part that was correct.

"8 months and still no refund for cancelled flights"

Very disappointed that after 8 months we are no nearer getting a refund for our cancelled flights to New York on 4 April. We have called and called and each time are promised that the refund will be in my account shortly. It never arrives. This was a special 40th birthday trip for my daughter - 3 of us going. we are £1503.06 out of pocket and can get nowhere.
Come on Flysharp. You have some good reviews on here, please sort this out for us.
Footnote: after posting this, despite a message to say a Manager would be contacting me, not heard a thing. Have had £600 refunded but still waiting for a further £903.06. Over a year now since they had our money 😞

"Not worth the stress. Book elsewhere"

Read the reviews on here before booking with these crooks.
12 months on and no refund.
There is no customer service. The advisors on the other end of the phone constantly speak over you.
Absolutely no remorse or empathy.
Constantly promising to call back but they dont even respond to emails.
The so called customer service representatives will laugh at you , this has happened on many occasions.
The airline Turkish airlines have already returned my money to these scammers but they insist they have not.
I have already overspent on phone calls trying to get my money back.
The only responses you get in writing are here on trust pilot.
I have kept a log of all contact made via email and phone and will take legal action.
being left stranded with little money in south east Asia for 4 months for what should have been a 3 week visit.
Yet Fly sharp / Southall travel/ Travel trolley did not even have the decency to call/txt/email to let me know the return flights had been cancelled.
Up till now they still refuse to refund my flights.
You have been warned, save yourself the stress and book elsewhere.

"very helpful"

very helpful
I booked flights in January for later this year. They were cancelled by the airline due to the pandemic. Flysharp customer service was great. They answered my calls quickly and called me back when they said they would. They applied for and processed my full refund as quickly as possible.
I will definitely use them again