"I got all my money back for a trip to…"

I got all my money back for a trip to Australia. Very understanding personnel who were very quick at changing flights initially and then fully refunding the money when the new flights were cancelled. The pity is that I do not feel I could book any new flights for next year because of Covid. I would definitely have no worries in using Fly Sharp in the future.

"Easy during Covid"

They contacted me about my trip to China being changed, but when I advised that my trip had been cancelled they completely handled the refund for my flight without me having to do anything. The refund was completely unexpected, easy to organise, and arrived in my account much quicker than they’d advised. Really pleased!

"Disgusting service"

Disgusting service! Have not paid out on inbound refund. I first booked ticket as far back as 4th November 2019. On 13th May I raised a request for refund as I was unable to complete inbound journey because of coronavirus. 6 months down the line not a penny paid! Just a bog standard pathetic Indian accent call centre reply 'we are dealing with your request ' what rubbish! Its been 6 months! Absolute Thieves

"Absolutely terrible service"

Absolutely terrible service, Wilson promised and send me details on booking that was cancelled in March cause of Covid, rebooked the tickets for next May 2021 sends me confirmation in July that it was done, comes back in October saying cant be done, never picks up phone calls and answers his email, would never use Southall Travels again

I had never asked for refund on my ticket, Emirates were offering rebooking anytime up two years, Wilson arranged a refund without asking me, when I complain was told tickets were rebooked with new dates and confirmed and email send, after I was chased with email and phones calls , story got changed by Southall Travel and refund was send to my account, very disappointed

"Flight Refund due to COVID 19 restrictions"

Had to get a refund on our flight to the USA. Flysharp were very helpful and promptly refunded us.

"Fantastic company"

Fantastic company. We were unable to fly due to covid but Flysharp were very professional throughout and refunded our money asap. I would 100% use Flysharp again. Excellent customer service and a weight off our shoulders at this very difficult time. Thank you so much!

"bad 10.000.000"

bad 10 .000.000TIMES

"Refund process"

The only reason i choose them is because the price was a little cheap than all other agencies. When i cancel my flight, the process of refund is slow. I didnt expect the money to be in immediately but it was way too long than expected. Nonetheless, the money was transferred and the stuff was quite nice to be honest. Would book here again, but i’d be taking the risk if the flight cancelled

"No issues with covid refund. Would use again!"

I bought 2 return tickets to Bali for July 2020 via skyscanner. They were the cheapest site vs largest luggage capacity. However I did get a call the day after I booked the flights from flysharp letting me know the booking capacity stated 2 bags when it was in fact 1 bag each that we could bring on, which brought their luggage capacity in line with competitors. But I was impressed with how promptly they let me know and they gave me options as a result of their mistake, to either cancel my ticket or proceed as normal. I chose to proceed as the capacity was still good (23kg each plus hand luggage I think).

Of course I had to cancel my flights due to covid. When I called flysharp to do the cancellation it literally took me less than 5 minutes - they answered straight away (no putting me on hold) and the conversation took 2 minutes. I would say it was the definition of hassle free.

I was told my refund would take 8-10 weeks. It actually took longer than this. I called flysharp as soon as the refund status was overdue just to check they were still going ahead with it. They let me know it was still pending and had no issues explaining exactly why there was a delay. It was due to the airline not processing the refund back to flysharp yet. They assured me that the refund would be sent back to me as soon as flysharp get it.

After about 3 months I received a full refund.

I was overall extremely satisfied with the customer service from flysharp.
I can't comment outside their cancellation process as I didn't take the actual flight but if you are considering purchasing a ticket from flysharp but are concerned that their service may be poor because of their very competitive prices, based on my experience I would say that you have nothing to worry about. They have an extremely patient, polite and professional call centre team which speaks volumes about the company.

"Put in for a refund due to covid and…"

Put in for a refund due to covid and received full cash refund within 20 days
Will definitely boook with them again when it’s all over