"Responsive and informative A+"

Our flights were cancelled due to COVID but fly sharp were very quick to action. They gave us all possible options to ensure we would get our money back. The money was refunded within 2 weeks. Their customer service was very good and very informative. Thank you to all staff of fly sharp, we are very grateful for this service. We will continue to use and recommend fly sharp.

"Highly Recommended"

Our flights to San Francisco were cancelled in September due to Covid 19. Fly Sharp organised a full refund with British Airways. They always answer their phones within seconds. It took a bit of time to get the refund from British Airways but we cannot fault Fly Sharp. We will be using them again in the future.

"Ticket was cancelled due to COVID but…"

Ticket was cancelled due to COVID but got full refund without much fuss although it did take a few weeks.

"I'm STILL having a problem to use my voucher"

I'm having a problem to use my voucher. I've got a document from Southall Travel/Fly Sharp stating that "you can change the origin or destination of your ticket without penalty. Your new ticket will be valid until the expiration date of the former ticket." When I tried to contact them, history was different.

First, they told me I couldn't change the origin or destination. When I let it go, they sent me an email charging me +113 pounds to do the change (note: without changing the origin or destination!).

I sent them a copy from the same letter they sent me and they asked "sorry for the inconvenience". Such bad customer service. The feeling I have is that they are trying to get money from everything they do, even if it's against their own policies. Bizarre!

I was informed I couldn't use the voucher as its description and now I've no option. I asked for reimbursement and was informed I couldn't get one. When I asked the attendant what they could do to help me, she told me I should "wait and call at the end of the month, because maybe then I would be able to extend the voucher".

This is not reassuring at all, I'm stuck with this voucher and you give me no option to use it. The least you could do is to reimburse me! 

I would like to know if this is the standard of quality that Southall Travel/Flysharp has because this is obnoxious.

"Great customer service"

Great customer service! I couldn’t fly due to COVID 19 full refund given within 30 days will definitely use them again.

"Covid cancellation and Swiss Air"

Just spent some time on the phone with Fly Sharp agent "Mandy".
He was very helpful and resolved our problems.
Could not have expected more.
5*

"Unfortunately due to Covid we were…"

Unfortunately due to Covid we were unable to take our flight to Australia which we booked through Fly Sharp. However they were excellent in replying to our queries and issued a full refund immediately once it became clear that it will not be possible to take our flight until late 2021. We would book through Fly Sharp again without hesitation.

"Brilliant Service"

Brilliant Service! We booked our flight on line as it was the best flight price. When our flight was cancelled, i called and they filled the application for a refund of whole flight, and told me i had to give it atleast 14 days but refund was in less time than that.
THe only issue was that if i did not have the app to check my flight status i would not have known to call them as i assumed it would automatically get refunded and they did not send an email to say it was cancelled; however i put it down to the sheer volumes of cancelled flights and covid-19.
I would use again for sure!

"I booked through scanner but i found a…"

I booked through scanner but i found a very good price with fly sharp at that time , their customer services is very good , they respond very quickly to queries , very good polite patient staff .

"Very helpful agents in course of…"

Very helpful agents in course of multiple conversations that were required to understand my travel situation in view of covid challenges. Helpful advices received every time, and all calls were promptly picked up.